Terrible customer service. Purchased in store whilst visiting London (live in Leeds) as a gift. They have ripped as soon as put on. Emailed customer service - explained several times repeatedly that I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered from Happy Socks during Black Friday (27th November), thinking it would be an easy Christmas gift. Tracking showed one delivery attempt on 4th December, but I received no card, no email,... See more
Company replied
I bought a pack of three socks in a combo deal. It was advertised ON A SIGN— and I was also told by the cashier that it was 14,99 pounds for the pack. I later checked my card and she actually charged... See more
Company replied
Company details
Written by the company
Happy socks started in the spring of 2008. Two friends had a vision: to spread happiness by turning an everyday essential into a colorful design piece with a rigid standard of ultimate quality, craftsmanship and creativity. A concept now brought to perfection by the Happy Socks collective of creators. Today Happy Socks are sold in more than 90 countries and on every continent. Happy Socks features an almost endless variety of models and designs, using a broad spectrum of color combinations and original patterns. Simply put: there's a pair of high-quality socks and underwear for every occasion, mindset and style.
Contact info
Karlavägen 102, 115 26, Stockholm, Sweden
- support@happysocks.com
- www.happysocks.com
2.0
Poor
1K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Annoying pop up window can not be closed
I like the designs. But I am not able to purchase or search through the online shop properly because theres this extremly annoying "10% for newsletter" pop up window, that can not be closed and that pops up every 10 seconds after reloding the page. This is stupidly programmed, if theres not even an "x" to close the pop up window!
29 June 2023
Unprompted review
Reply from Happy Socks
Hey!
Thanks so much for your very helpful feedback!
The pop up was meant to only pop up once and of course with an option to close, so your experience was due to an error in the system which we were now able to fix after you brought this to our attention.
The Happy Crew
Not so happy socks!
Terrible company, the quality of their socks are awful. I've switched to Swole Panda and never looked back.
15 June 2023
Unprompted review
Reply from Happy Socks
Hi David,
Really sorry to hear that you weren't happy with the quality of your Happy Socks.
We do stand behind our quality and would love if you could reach out at support@happysocks.com so we can chat more about your experience and see what we can do for you.
The Happy Crew
Ordered socks
Ordered socks, tracking report says the order returned to sender! I have tried to contact happy socks and they have not let me know anything! Don’t have my order!!! Happy socks won’t get back to me!
2 June 2023
Unprompted review
Reply from Happy Socks
Hi there,
Thank you for your review.
According to DHL your order was returned to us due to an insufficient address. Our support team has replied to your emails offering a new order or a refund. If you haven't received our emails please check your spam folder and let us know if you cannot find them.
Our support team does answer all emails and are ready to help 24/7.
The Happy Crew
So sorry - wrong company
The company i am complaining about is My Happy Socks so I’m really sorry for confusing them with your company. Hopefully I have deleted the original review and have put this one.
6 June 2023
Unprompted review
Reply from Happy Socks
Hi Mary,
We have requested further information regarding your order so that we can find your details and help you receive your Happy Socks order. As we haven't received a reply nor can we find your name in our systems, I would like to ask you to double-check if you did place your order with us or with another company. We can be reached at support@happysocks.com or via live cat 24/7 and do reply to all our emails.
The Happy Crew
UN-happy: No socks after 4 months!!
I placed my order in February. It's now June and I haven't received a single sock. It's been so long that the tracking number has expired. The company claims both that they thought I received the order, AND that they issued me a refund, but that's completely false. I feel like I'm being trolled. Steer clear of this sham of a company!
31 May 2023
Unprompted review
Reply from Happy Socks
Hi Kate,
We can see that you reached out to us back in early March when your order was slightly delayed according to the tracking details. We therefore asked you to get back to us after 2-3 business days in case you would not have received your order by then. Since we didn't hear back from you until yesterday, we believed your order was delivered.
Looking at your case I see that our support team has offered a refund right after you notified us about not having received your order. The refund has in the meantime been issued which should already be visible in your account. If you need any further help please reply back to their email and we'll help out.
The Happy Crew
UK customers beware - hefty customs fees apply
Charged 39% extra (on top of what I paid to Happy Socks) in customs fees - even Happy Socks website said such fees would not apply. This kind of misinformation is not acceptable. It's not worth it for UK customers to order from this company.
2 June 2023
Unprompted review
Reply from Happy Socks
Hi Lucy,
Thanks for your feedback.
From the 1st of January 2021 orders above 135 GBP might be subject to import duties and/or taxes, as our orders are sent from our warehouse in the Netherlands. You will find this info at the checkout page during the ordering process and also in our Help Centre.
The Happy Crew
Poor service!
I placed an order on 29th April and still haven't received anything.
I am unable to track the order because no tracking number has been provided.
I have emailed happysocks twice and have not received any response.
Lesson learned... read reviews before you buy anything!!
29 April 2023
Unprompted review
Reply from Happy Socks
Hi Lianne,
We have tried to find your order with both the name and email address you have provided and were unsuccessful. Our order numbers have 7 digits which is why I'd like to ask you to double-check which company you have placed your order with and get in contact with them directly.
Thanks a lot!
The HappyCrew
I orderded with standard delivery
I orderded with standard delivery, 5-6 days delivery time. Now 13 days later I have still not received any package. Unclear where the package is. last 2 weeks status from Deutche Post is "Arrival at importing country". Horrible experience, sad on nice products, but will avoid this in the future
22 May 2023
Unprompted review
Reply from Happy Socks
Hi Pedda!
Thanks a lot for your feedback and apologies for the trouble with your order.
Looking at the tracking details of your order, unfortunately, your Happy Socks seem to have gone lost in the post. We have contacted you via email to find the solution that suits you best.
Again, we're really sorry for the disappointment.
The Happy Crew
No after sales contact point
Ordered a pair of socks, was not there when they delivered it. The only thing I can see is that the package was unsuccesfully delivered and there is no way to contact happysocks or the third party delivery company to get any information on the product or refund.
---
Response: I did not receive a mail from bpost. I was only able to track the parcel on Deutshe post which gave me no information on pick up point. Its unfortunate to have to come here in order to have a response to my issues. Would be better to integrate such issues in your chat.
Thank you for your quick response here though.
15 May 2023
Unprompted review
Reply from Happy Socks
Hi Romain,
Thanks for reaching out!
You can find the tracking details in the shipping confirmation that you received from us via email. The tracking information on bpost shows that your parcel was unsuccessfully delivered and states the branch where it can be picked up. In addition, we have now sent you an email with the pick up point, in case you couldn't find it.
Our Support Team is available 24/7 via email at support@happysocks.com as well as on Social Media and live chat. Really sorry if you were not aware of our contact details.
The Happy Crew
Not correct with writing the exact sending days.
I paid 6 euro extra to have the order in 2-3 days otherwise 5-6days. I needed the present exactly on the 3th day. Just after payment plus 2 days I received a confirmation with only in the email written instead of whrn paying;
2-3 days is only from when it leaves the warehouse not from the day of purchase.
9 May 2023
Unprompted review
Reply from Happy Socks
Hi there!
Thank you for the feedback and apologies for the confusion around our shipping times. Shipping times are stated in business days and generally the shipping time starts when an order ships. You can also find this information in our Help Center.
We have requested your order number and email address via Trustpilot but haven't received a response. Please reach out at support@happysocks.com and we are more than happy to look into your order details. If the package arrived after the estimated shipping time, you will of course be reimbursed for the extra shipping fees you paid.
The Happy Crew
Poor quality socks & Standard reply
I have bought a lot of socks in the last few years from various companies. Happy socks look nice but do not seem to last long. They tend to tear easily into big holes just above the heel. This has not happened with the other brands.
Date of experience: 25 April 2023
Edit
Reply from Happy Socks
2 days ago
Hey Tim,
We're sorry to hear that you are disappointed with the quality of your Happy Socks.
We work hard to ensure that our socks are of the highest quality possible. However, the life span can vary depending on the care and handling of your Happy Socks.
For our regular, sneaker, dressed, and kids socks, we recommend a washing temperature of 40°C. When caring for your socks avoid bleaching and ironing. Even though our socks are durable, they will last longer if they are kept out of the tumble dryer.
When putting on your brand new pair of Happy Socks, please take the time to cut the thread on the label with a pair of scissors instead of ripping it off as this will damage the socks.
Please send us a picture of the quality issue of your Happy Socks along with your order number to Happy Socks so that we can review the product.
The Happy Crew
Firstly almost everybody knows how to wash socks looks after them etc. Few people are stupid enough to rip a new pair apart. I just binned my defective socks and put it down to bad luck. I have other pairs of happy socks that are fine. Clearly they vary in quality. This is just a standard reply to avoid criticism.
25 April 2023
Unprompted review
Reply from Happy Socks
Hey Tim,
We're sorry to hear that you are disappointed with the quality of your Happy Socks.
We work hard to ensure that our socks are of the highest quality possible. However, the life span can vary depending on the care and handling of your Happy Socks.
For our regular, sneaker, dressed, and kids socks, we recommend a washing temperature of 40°C. When caring for your socks avoid bleaching and ironing. Even though our socks are durable, they will last longer if they are kept out of the tumble dryer.
When putting on your brand new pair of Happy Socks, please take the time to cut the thread on the label with a pair of scissors instead of ripping it off as this will damage the socks.
Please send us a picture of the quality issue of your Happy Socks along with your order number to support@hhappysocks.com so that we can review the product.
The Happy Crew
The best Quality store 👌
The best children's clothing store!! Quality, style, price - everything is super!!! Special thanks to ! We've been working with him for a year now. The most responsive and professional manager!! Thank him very much!!
18 April 2023
Unprompted review
Horrible Return Shippment
Horrible Return Shippment. You have to Pay from Germany to Stockholm for pants. Because they are to small. Not more....
8 April 2023
Unprompted review
Reply from Happy Socks
Hey!
Thanks so much for your feedback and sorry for the disappointment with our return process.
We understand there are benefits with free returns but at the same time there is a downside to it as well. We need to protect our planet and excess shipping has a negative impact on the environment.
Thank you for your understanding!
The Happy Crew
The socks were good
The socks were good, my girlfriend liked it, that's all that matters!
5 April 2023
Unprompted review
ridiculous lead time
Ordered few pairs of socks for my boyfriend as a present - waited for more than a month. All excitement gone.
3 April 2023
Unprompted review
I have never received my order and…
I have never received my order and don’t have any information about it !!! What the hell
25 March 2023
Unprompted review
Reply from Happy Socks
Hi Sonia,
If you still have not received your order, please reach out at support@happysocks.com along with your order number so that we can look into this with you and find a solution.
The Happy Crew
nice paterns good comfort terrible quality
nice paterns good comfort, terrible quality. if you want to better the world, make better quality so we don't have to buy new ones all the time.
18 March 2023
Unprompted review
Reply from Happy Socks
Hey Anne!
Thank you for sharing your thoughts. We're always designing our products with great quality in mind, so if you haven't received the expected quality, please send us a picture of the socks along with your order number to support@happysocks.com and we will look into this with you.
The Happy Crew
Ordered as a gift, didn't even come yet
Ordered as a gift for my wife 1st of March with fast delivery. Didn't arrive within one working day as advertised (Don't trust what they say with delivery times.)
As a result no birthday gift during our holiday. Came back 7 days later to find out it still hasn't even been received by DPD.
I wanted to reward the brand by ordering on their own website. I should've known better and ordered at a reseller so I could get it reliably.
Will not buy again, very dissapointed
1 March 2023
Unprompted review
Reply from Happy Socks
Hi Marnix!
Thanks for taking the time for reviewing us!
I'm really sorry for the trouble with your Happy Socks parcel and I understand this is very frustrating - especially when your Happy Socks were meant to be a gift.
Unfortunately, it looks like there was a mistake in the system, which is why you didn't receive your order.
I can see that we have issued a full refund on your order and we have also reached out to you via email with a small compensation and hope that we can make up for this experience in the future!
The Happy Crew
I could not give them 0 stars…
I could not give them 0 stars…. Total scam artists. No socks ever came… bought them in October as Christmas presents. No word, ignored all attempts to contact them.
11 January 2023
Unprompted review
Reply from Happy Socks
Hi Mary,
We have looked into the order details you have provided on this platform and can confirm that we cannot find an order under the email address stated by you. The order number you have shared with us doesn't appear to be a Happy Socks order number. Therefore we would like to ask you to double-check with which company you placed your order with and to remove this review.
The Happy Crew
where is my order guys
where is my order guys? I made my purchase a month and a half ago and I have not heard from you, nor do they answer my emails. a disaster.
18 February 2023
Unprompted review
Reply from Happy Socks
Hi Jose,
I'm sorry to hear that you have not received your order.
Could you please check if you have contacted us at support@happysocks.com. We reply to all emails we receive and would love to help you out.
The Happy Crew
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