Purchased a nice piece of jewelry from Harfi through Wolf and Badger; it was quickly sent to me in Canada. Unfortunately, there were issues with the piece when I attempted to first wear it some month... See more
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Thankyou Harfi for my beautiful hammam towel. I love the design, quality,feel and versatility of your product. I get many admiring comments from people wherever I use it. I am travelling around Sout... See more
Company replied
My necklace was even more beautiful than the online picture. I absolutely loved it, and I’ll soon order the earrings as well. The quality is fantastic, and the packaging is stunning. The pieces thems... See more
Great little find - love the philosophy and website content. Great personal touch too, with a handwritten card placed inside my parcel. Unfortunately, on this occasion had to return the lovely Ber... See more
Company replied
Company details
Written by the company
Sophelia is a UK-based jewellery brand built around the bonds between the people we love. Our name brings together the names of our founder’s two daughters, and it reflects what we believe: that small, thoughtful gestures mean the most. Our collections of birthstone, zodiac, evil eye and initial pieces are chosen for their symbolism, so that each gift carries a meaning of its own. Every design is made to feel timeless rather than tied to a trend, and every order arrives in luxury packaging, ready to give. We are a small team and we care about getting every detail right. If there is ever anything we can improve, we would love to hear from you.
Contact info
74 Saxon Court, N1C4AN, London, United Kingdom
- 07846681529
- chris.walker@harfi.co.uk
- www.harfi.co.uk
4.3
Excellent
160 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the earrings
Love the earrings. Great, efficient service with email communication at every stage. Thank you
11 March 2020
Unprompted review
Reply from Sophelia
Hi Jo,
Thank you for your 5 star review!
It is lovely to hear that you were happy with our service and communication on this occasion and that you are enjoying your Harfi purchase.
Best wishes,
The Harfi Team
Reply from Sophelia
Hi Christine,
Thank you for taking the time to leave us such lovely feedback!
Really to happy to hear you are enjoying your Idika and Bina earrings,
Best wishes,
The Harfi Team
Handbag
Quick, personal service and a lovely, ethical product. Very happy
9 February 2020
Unprompted review
Reply from Sophelia
Hi Lucy,
Thank you for taking the time to give us a 5 star review!
Lovely to hear that you are happy with our service on this occasion and are enjoying your purchase!
Have a great day,
The Harfi Team
Beautiful hand made fair trade products…
Beautiful hand made fair trade products that are stunningly beautiful and original in design. Love them will definitely be back for more.
7 February 2020
Unprompted review
Reply from Sophelia
Hi Mr Cawley,
Thank you for taking the time to leave a five star review!
We are really pleased to hear you are enjoying the Mai Basket and Ayser Berber rug. It is nice to know they found such a loving home :-)
Best wishes,
The Harfi Team
Love this oil
Love this oil, its as pure as my memory tells me one I brought in essaouira was.
6 February 2020
Unprompted review
Reply from Sophelia
Hi Georgina,
Thank you so much for taking the time to leave such lovely feedback.
We are pleased to hear you like the Argan Oil as much as we do :-)
Best wishes,
The Harfi Team
Lovely company selling handmade goods…
Lovely company selling handmade goods supporting communities.
2 February 2020
Unprompted review
Reply from Sophelia
Hello Jane,
We love this!
Thank you so much for your kind words and 5 star review :)
Best wishes,
The Harfi Team
Great quality
30 January 2020
Unprompted review
Reply from Sophelia
Hi Romain!
Thank you for leaving us your lovely feedback.
It is great to hear you are happy with your purchase! I'm sure the rug will look great in its new home :-)
Best wishes,
The Harfi Team
Reply from Sophelia
Hi Katarina!
Thank you for taking the time to leave us your feedback. It is really nice to know you like the Nisa hammam towel as much as we do :-)
Best wishes,
The Harfi Team
Excellent all-round
Well crafted , beautiful earrings. Great customer care and fast delivery.
23 December 2019
Unprompted review
Reply from Sophelia
Hi Beate!
Thank you for taking the time to leave us your lovely feedback. Glad to know you are enjoying your Myra earrings :-)
Best wishes,
The Harfi Team
Beautiful
Beautiful, well made, ethical earrings, promptly delivered.
8 December 2019
Unprompted review
Reply from Sophelia
Hi Susan,
Thank you for taking the time to leave us your feedback. It is lovely to hear that you are pleased with your Myra earrings and that they were delivered promptly.
Wishing you a great Christmas,
The Harfi Team
I ordered the Hoa and Linh Basket and I…
I ordered the Hoa and Linh Basket and I am delighted with them both. The quality is superb. I was also impressed with the customer service. Very helpful and responded very quickly to my queries.
5 December 2019
Unprompted review
Reply from Sophelia
Hi Dawn!
Thank you so much for taking the time to leave us your feedback. Very glad to hear that you are happy with both your seagrass baskets and that you were impressed by our customer service as this is something we really pride ourselves on.
Wishing you a great Christmas from the Harfi team!
Earrings were absolutely lovely
Earrings were absolutely lovely, they are a gift am sure recipient will love them
23 November 2019
Unprompted review
Reply from Sophelia
Hi Toni,
Thank you so much for taking the time to leave us your feedback. Really glad to hear you liked the earrings and I am sure the recipient will enjoy the gift too :)
Best wishes,
The Harfi Team
Quick delivery and great quality!
17 November 2019
Unprompted review
Reply from Sophelia
Hi Hannah!
Thank you for taking the time to leave us your review. Really glad to hear that you are enjoying your earrings and they were delivered smoothly.
Best wishes,
The Harfi Team
Beautiful hammam towel.
Thankyou Harfi for my beautiful hammam towel. I love the design, quality,feel and versatility of your product. I get many admiring comments from people wherever I use it. I am travelling around South east asia at present and it makes a fabulous sarong and beach towel.
In addition, I appreciated the personal handwritten message that came with it, signed off in Arabic. What a lovely touch. For those reading my review, look no further than one of these hammam towels.
Thankyou again!
10 November 2019
Unprompted review
Reply from Sophelia
Hi Hamish!
Thank you for taking the time to leave such nice feedback on the item and delivery. Really glad to hear you are enjoying and making full use of your hammam towel!
Enjoy the rest of your travels :-)
The Harfi Team
Beautiful product delivered quickly
Beautiful product delivered quickly. Many thanks!
26 September 2019
Unprompted review
Reply from Sophelia
Hi Vicki,
Thank you so much for taking the time to leave a review. It is great to hear that you are happy with the delivery and the product.
All the best,
The Harfi Team
Harfi 100% pure Argan Oil
Fantastic for dry skin, I put it on at night and sometimes a little before my moisturiser and I have found my skin is looking much healthier and younger. It’s also good for the ends of my hair. Brilliant quality, I’ll definitely be buying more although this bottle will last a while I think..
17 August 2019
Unprompted review
Reply from Sophelia
Hi Suzy,
Thank you so much for taking the time to leave us such a nice review.
It is great to hear that you are enjoying your Argan oil purchase and that you are starting to see a lot of benefits from it.
Best wishes,
The Harfi team
good buy
The bag looks good is well made of real leather and very durable.
Very pleased with the purchase and can recommend Harfi
16 August 2019
Unprompted review
Reply from Sophelia
Hi Leonard,
Thank you so much for taking the time to leave us a review.
Really happy to hear you are pleased with the purchase and you are enjoying your leather bag.
Best wishes,
The Harfi team
Excellent product
Excellent product, fast service and a personalised note arriving with it. Just the kind of service everyone should give.
16 August 2019
Unprompted review
Reply from Sophelia
Hi Peter,
Thank you so much for taking the time to leave us your feedback. Really glad to hear you enjoyed our product and our service.
Best wishes,
The Harfi team
I haven’t received my item
10 March 2019
Unprompted review
Reply from Sophelia
Hi Kate,
Really sorry to hear you haven't received your item yet. I have just looked into it for you and I can see a delivery was attempted on the 5th of March and it is now being held at the local depot. They should have left a notice with you to book another delivery date. I will send you an email now so that we can arrange redelivery for you as soon as possible.
Best wishes,
Chris
Really impressed with Harfi
Really impressed with the level of service and quality of my basket purchased from Harfi! Thank you for giving us the access to beautiful artisan pieces to decorate our homes!
18 January 2019
Unprompted review
Reply from Sophelia
Hi Annabel,
Thank you so much for taking the time to leave us a review. We really do value and appreciate it your feedback. Enjoy your basket :)
Best wishes,
Chris
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