Process of getting quote straightforward. Price with existing company rose by 40% from last year - never made claim in 48years! Too soon to judge Hastings as can only tell when it comes to use service... See more
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Review summary
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Quite easy to navigate the app, the only problem is when getting a new quote for another vehicle i have to put all my information in again, even though im doing it through the app that already as my... See more
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The handling of my enquiry from start to finish was tremendous and everything was explained in simple terms. My only regret is not going with them sooner as I got a better deal (by miles compared to... See more
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I’ve been with Hastings before and they looked after me then so had no hesitation of coming back and this time I’ve used their premier Insurance which gives me everything I need great price. Good resp... See more
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Company details
- #105 of 137 best companies in Insurance company
- #156 of 175 best companies in Insurance broker
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
195k reviews
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Reply from Hastings Direct
Hello Taylor,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
How can you treat your customers bye …
How can you treat your customers bye blackmailing them by not explaining to them you must except the tracking device to get a lower price even though your customer is over fivthy years old with years of experience. And when that's customers don't use them at sort notice you cancel there insurance putting them in dispear. There for I would not use you again or any other time .
16 July 2026
Reply from Hastings Direct
Hello Joe,
Thanks for your review, we’re very sorry to read about the cancellation of your policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We make sure our terms and conditions are clearly stated before you buy a policy online. This includes the need to share your driving data with us through the app by driving the vehicle. If the vehicle is not going to driven for an extended period of time or the app cannot be paired to the box within the required time frame, the Telematics team will need to be informed by the policyholder before the notification of cancellation is sent.
Documents and emails would have been sent days in advance of the cancellation explaining why the policy was being cancelled and when this would be done. I regret if these weren't seen and that it led to the cancellation of the policy.
I appreciate the frustration that this couldn't be reinstated and I hope you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Alison, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Easy to set up
Easy to set up, good price and dashboard only downside was to add another car I was forced to do another quote and purchase second insurance will be much easy to apply second car to same policy
16 July 2026
Reply from Hastings Direct
Hello Peter,
Thank you for your feedback and for insuring a second vehicle with us despite having this experience. Please let us know if you need any help with your policy as the year progresses. ~Theo, Social Media Team
Happy with the cover but got a better…
Happy with the cover but got a better quote not choosing my renewal and doing a fresh quote saved me more money but happy to have stayed with Hastings
16 July 2026
Reply from Hastings Direct
Hello Samantha, it's good to see that we could offer you the level of cover that you needed and that you were able to find a more competitive price in the end. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Very easy company to deal with
Very easy company to deal with. Everything was transparent.
16 July 2026
Reply from Hastings Direct
Hello Samantha, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Great and easy Comparison with better…
Great and easy comparison with better cover for a reasonable price when the cost of living rising so much.
A company that cares for the experienced drivers with such cover. Thankyou for an honest and fare quote that if continues I'd definitely stay as loyalty client.
16 July 2026
Reply from Hastings Direct
Hello, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Peter,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
Reply from Hastings Direct
Hello, thank you for your feedback and for choosing to leave us a positive review. ~Theo, Social Media Team
Reply from Hastings Direct
Hello,
Thanks for your review, we’re sorry to read about the poor experience you had during this claim and to see that your claim was declined.
This usually done in line with the terms and conditions of the policy or if information not previously disclosed has come to light in the claim. You can check the terms and conditions in out policy booklets here to see why this may have occured: https://www.hastingsdirect.com/home-insurance/policy-info/policy-booklets/
If you think this has been incorrectly declined and you would like to make a formal complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
Easy to deal with on line,very…
Easy to deal with on line,very satisfied with my second years premium, didn't go up too much.
16 July 2026
Reply from Hastings Direct
Hello Terence, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Victor, I'm glad you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Good service and price
Good service Good cover easy online and the price was competitive
23 July 2026
Reply from Hastings Direct
Hello,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
App' needs improvement
The app' allows questions but in our case it gave complicated answers when we asked a simple question.
I will be changing my number plate to a cherished one and when asking about how to do this, we a whole list of questions on the vehicle as if we were staring again, hints of fees , when we are within the "Changes" period etc . Very unsettling.
23 July 2026
Reply from Hastings Direct
Hello Jack,
Thank you for your review. I'm very sorry to see that this wasn't a simple experience, and I hope that you have since been able to make the change you wanted to make. If not, please give us a call on 0333 321 9801 so our team can help you with this change. ~Theo, Social Media Team
Ease of use and policy was set up…
Ease of use and policy was set up within 15 to 20 mins
13 July 2026
Reply from Hastings Direct
Hello Anthony, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Disgusting service
17 July 2026
Reply from Hastings Direct
Hi Antony,
Thanks for your review, I'm very sorry to see that you had a poor experience with us.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Excellent customer service and the…
Excellent customer service and the change over was very good and i was very satisfied
23 July 2026
Reply from Hastings Direct
Hello Anthony, I'm glad you had a straightforward and positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Trevor,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
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