Havaianas Reviews 

Received my havaianas today, perfect,genuine product.Was worried as I only read reviews after I ordered them. Very fast tracked delivery. Size guide accurate on website, will be ordering again.

I purchased multiple pairs of Havaianas and one pair arrived faulty. The straps are twisted and if I try to wear them they dig into the top part of my foot resulting in sever irritation. If i were to walk for 5 minutes or more they would eventually cut the skin.

I contacted Havaianas via their online form and this is their response.

"My colleagues from the quality department confirmed that your Havaianas are not considered defective, since the straps can be adjusted with your hands to adapt it to the natural form of the flip flop.

The Havaianas are made out of rubber, which is a very flexible material that might lose the original form while on the box. On the other hand, this material is one of the things that makes Havaianas so comfortable!

So here's a quick tip to fix this issue: just place your straps like the ones you can find in the attachment, then block them with a clip, a clothes peg or something similar. After a day in that position, your Havaianas will be confortable again!

If you are in hurry, you can always use an hair dryer on the straps while they are in that position to speed up the process.

If you have any kind of doubt please don't hesitate to ask.

Have a nice day,"

It's certainly not my job to use a hairdryer to fix a badly produced flip flop and even though I tried, it hasn't worked and contradictory to your email, the rubber is very hard and cannot be remolded by me.

I don't even want a refund, i simply want you to take back the faulty pair and replace them with a good pair.

Ordered flip flops on 8th May, Money already paid. but not delivered (6thMay). No refund either.

My flip flops took over three weeks to arrive and only arrived after I called UPS to give them my correct address. Havaianas had instructed UPS with only Crewe UK. This is not the address I gave them. The customer service took 1 week to get back to me by then I had sorted it myself at the expense of a 25 minute phone call to a premium rate number. Do not buy from them. Cowboy service.

Do not! I repeat do not! purchase off of their website! You can find these in any shops down shore. Amazon also has them and are very easy to return.
This is the second order from their website that I received damaged flip-flops and they have horrible customer service. I will never purchase from their website again. They should allow you to send a picture to show the damage and then refund you immediately or send you a new pair. They do not help you at all except to tell you they will send you a label and you must wait 4 weeks for credit And they will not send you a new pair you must place a new order. Forget it! I will find a new brand or purchase in the store only where I can see them!

Horrible customer service! Mark doesn't know anything. I cannot speak to supervisor or US represent. Mark is only one who is handling the entire Havaianas store! This people have no brain to understand that postal office was closed last month, due to COVID. These kinds of companies do not go well afterward.

Very rude and bad communication with customers. I wrote them few emails because I didn't receive my order and now they don't want to respond to my mails!!

Such a shame!!

There appears to be a trend order and pay any the item does not come. The contact us form on the site also blocks you from reporting items not delivered.

Bought several pairs of havaianas, there was a discounted price on their website at the checkout. After several days, they sent me an e-mail that this was a techical problem. What t f???? Are you selling or not??? Don´t trust them, they are a scam. Now they are offering me a discount for the next sale. I dont want a discount, I want what I bought and paid!!

From what I read on this site, I will personaly never buy anything from their site.

Online orders is horrible my daughter got a pair for Easter they where too small and they won’t let me return them because it’s pass the 30 days this is also during the pandemic, now I’m stuck with an expensive pair of flip flops that we can’t wear. Don’t order from them bad business

SCAM! I ordered from Havaianas, paid for expedited shipping and the flip flops NEVER ARRIVED! This was a gift so that makes this even more upsetting. The scam part of this is that Havaianas, even though they sent me an email on the day after the order was placed stating that the package shipped and supplied a tracking number, will NOT REFUND the shipping portion of the order! I paid for 5-7 days shipping and they keep telling me that there is "48 hours processing" in addition to those 5-7 days. I have no problem with that statement accept that they are trying to add the up 48 hours onto the shipping time after they have handed off the package to the shipper. Complete nonsense! After telling me this, the customer service agent from Havaianas then says that the shipping time does not include weekends!!! What?!
I wish I was telling you that we love the flip flops. I really do, but I can't. Do yourself a favor; spend a little more, order from Island Slipper. I ordered from them on the same day as Havaianas and Island Slipper shipped from Hawaii to my home, for FREE in 5 days. I will never buy anything Havaianas again, and will be certain to tell anyone who will listen about my horrible experience.

Horrific online service. Paid to return items- was asked to provide bank details for refund. No refund despite numerous emails and calls - 10 months later I have given up.

Horrific misleading experience which i will be reporting to trading standards

Poor, very poor! Will never use them again. Better off choosing an outlet if you want to buy a pair. Cheaper, plus no delivery or returns charge.

AVOID ORDERING FROM ON LINE STORE - Shocking customer service once they’ve got your money. The flip flops arrived with disfigured straps, footbeds are different heights and the soles completely different. These are not a pair. No help from customer service, will not accept responsibility, just offered a 10% discount for future orders - there won’t be any future orders!!!

I’ve only ordered once so far and all I can say is excellent service and products. After reading some of the reviews I was expecting problems, but honestly will be ordering again. UPS delivery within 4 days of placing order.

I brought a pair of Havaianas which had a clear manufacturing fault on one side. I attempted to see if wearing them in would help but it did not and resulted in injury to my foot. I contacted Havaianas who basically told that I should place a block inside the flip-flop, peg it and blow dry it until it is in a position that it won’t injure my foot further. They also claimed that this was due to the boxing I purchased the flip-flops in (I DID NOT PURCHASE THEM IN A BOX THEY WERE ON A HANGER!!!)

I replied to Havaianas explaining that I had already attempted to shape the shoe myself and it had not work but also that I don’t feel that this is an acceptable response when I could pay £1 for a pair of flip flops from Primark and not have to go home and work on them myself to make them wearable!! I have sent to further emails and still no response.

APPALLING CUSTOMER SERVICE!!! HAPPY TO TAKE YOUR MONEY BUT DON’T WANT TO KNOW IF THERE IS A PROBLEM. SHOULD BE CLOSED DOWN!!!!

So glad I paid by Paypal! I didn’t know the sizing was Brazilian, so I had to send the Havaianas bought for my daughter, complete with tags, back for an exchange. After 8 weeks these rip off merchants claimed that I was not due a refund as the shoes had been returned in an unsaleable condition as they had been used. I make it sound simple but that’s after about 50 emails chasing first the exchange then a refund. Paypal immediately opened a case for me and got the money back including the postage. Thanks Paypal! BOO Havaianas!

Beware this company, their sizes online are actually Brazillian sizes not UK but nowhere is this mentioned. The drop off point is also refusing the return parcel for an exchange. Emailed customer service with no success and now seeking reimbursement via credit card company.

Worst customer service and website ever.

After I returned the items which is not free by the way, still 50 days without a refund.
Customer service is a joke. E-mails are being ignored. They hung up on me on the phone when I called back after an hour after they told me that they will call me back in 10 minutes. Very rude and disrespectful.

I still didn't receive the money after around 50 days of returning the items. Never again. Shameful