Havaianas Reviews 

Shockingly terrible service. Customer service non existent. Flips came I brown envelope. No boxes, bags or even a delivery slip. I’ll never order online again.
I contacted customer service twice and for no response at all. If I could give - stars I would.

Great experiencie IN havaianas Barra da Tijuca. Went to brasil for holidays and i have a pair for 5 years . They needed a change so obviusly went to
The store for it. Great attentiton, great new modern style . Love it there 🌟

Very disappointing customer service experience. I contacted them simply to ask where my order was, but instead of checking properly, I was incorrectly told that my payment hadn’t gone through. I provided proof of payment, yet the issue still wasn’t resolved.

I was then told the case had been “passed on,” with no explanation of who it was passed to or what the next steps were. Eventually, I was just sent my order number — which I already had — instead of an actual update on where my parcel was.

The whole process felt disorganised and poorly handled. It seems like their system is outdated, and the customer service team doesn’t thoroughly check information before responding. Overall, communication was slow, unclear, and unhelpful.

Worst company ever! Shienna the customer service agent did not even try to help me with my problem and just try to give me some generic answer. They robbed me because my order never came after I paid and they wouldn’t send me a replacement package. The Shienna customer service rep was not listening to my frustration and did not understand it. I hate the company now and I tell everyone by word of mouth to avoid this company at all cost!!!! Horrrible.

Ordered the wrong size, asked for a cancellation right away, got zero response. Order still showed up, and returning it costs nearly £6 with no digital label. The print label came through about x15 via email. Customer service is non existent.

Well here I am still unable to return my 3 useless pairs of Havianas! I sent a link with 12 photos, sure this time that I'd given them all they could possibly need to agree to return and refund. I got an email today to say that 12 photos didn't show sufficient detail! I am of course finally admitting defeat. Don't bother complaining to them, you will get no satisfaction as they simply do not care. If you haven't yet made a purchase I would urge you not to. Take note of all these reviews and shop elsewhere.

I feel I need to leave a further review as I am absolutely incensed by how awful this companies customer care is. As a disabled person, I was informed I would either have to pay the set fee to return my items or travel to Carnaby street in London to return them. I wouldn’t have minded paying the fee, albeit what company now charge people to return items!!!! But I had followed the size guide to point and that’s how I ended up with the wrong shoes aa it’s evidently inaccurate. This is not to mention the fact I had been left stranded after my third pair snapped at the toe post. Please avoid this company like the literal plague!

Purchased my usual size at Gatwick airport, after returning home, realised they were so much larger than all my others. The phone number on the receipt doesn't even exist, so I rang the main customer service number from the website and was advised to return them to the headquarters for a refund, it cost me £7.00 to send them to Madrid, they wouldn't accept the parcel, so I then had to wait 4 weeks to get them back from Royal Mail. Now I'm stuck with a pair of giant flip flops I can't wear and £47.00 down! Customer service advisors all tell lies and fob you off with false promises and the wrong advice! Not even worth a 1 star review.

I will never ever everrrrrr buy from this company again, having worn them most my life. They sent me a pair of sandles one strap was way looser than the other so my foot would hang over the edge after asking for numerous photos they accused me off pushing my foot out! and i would need to pay for return!!! complete farce of a customer service- avoid like the plague!!!!

Terrible flip flops for how expensive they are. Very uncomfortable, can't walk up and down stairs with them. Straps rub on toes leaving blisters. Just a flat piece of rubber. Can get better more comfortable flip flops for 10% of the price

Havaianas Luna Flatform snapped within 2 weeks and not overly used in that time - disgusting! Must be a fault with the manufacturing as other reviewers have had the same happen to them. Contacted customer services over a week ago and not even the courtesy of a reply. Will be taking this further now to get my money back.

Sandals broke within a month and sprained my ankle on holiday. Contacted Maria at customer care who has been totally unhelpful fails to respond to emails and had the cheek to offer me a voucher for another pair instead of a full refund. After sales at this company has really gone down hill and would not recommend products which in my opinion are not the quality they used to be. Very Disappointed to say the least.

If I could give zero stars I would, what an awful company to deal with and the quality of the product was terrible. I have tried returning defective flip flops on several occasions and every time I enter my details I can only get so far before the request crashes. I tried the online chat and when it goes to "Deviate to Human", nothing happens. I tried the call line and it just loops around the menu options and keeps you on hold indefinitely. I wish I had read the reviews before placing my order. I was a loyal Havaianas customer but I will never buy from them again.

Not even a one star

Disgusted with the service I have received. Wore the £46 flip flops twice and a charm fell off. Lost.
I sent photos and they said I needed to photograph the top the bottom and the fault. Which I did. Then they said I need to send a photo of the serial number
Eventually found this (picture of a watch on the underside, not very clear) so I sent a photo. They replied saying I’ve not sent what they require and as they are worn they can’t help me !!!

£46 for 2 wears!!! Joke

I went on the returns portal to log a return. “Email not found”. Even though that’s the email they sent my order through to.

Emanuele - you should not work in customer care if you don’t care about your customers.

I note 83% are 1 star reviews. Shameful.

Will literally stop me from ordering from Haviana again!!
How can a company of this size only give the option of printing in order to send a parcel back!! Who has a printer these days!
Honestly, sort it out!!!!

I thought I might as well give this store the review it deserved as I was shocked to see to many negatives! I purchased the loveshackfancy limited collaboration with the them and at first I even thought it was a clone / scam website! The copyright of the website hasn’t been updated (showing 2022) and the flip-flops I wanted wasn’t labelled with the same model name if you compare it to the model name on the US website. Because of this I did a search on google on the legitimacy of this website and made sure it’s the same link on their official European instagram account. Luckily it all matched so I felt confident. I don’t use a credit card so I’m nervous buying from websites in case they are scam websites since there are so many now!!
Anyway I ordered it with a little amount of anxiety thinking there’s a small chance it’s still a fake website. To my surprise it all went through smoothly and I got my order within 5 days to the UK! The other issue that I think is the reason why people give it a bad rating is sizing. This is a Brazilian brand so it’s showing Brazilian sizes, not Europe sizes!! Please take note of this but they do offer a handy size conversion on the page you are trying to buy them from. So there should be no excuses about assuming it’s Europe sizes and getting mad at this company for false advertising. I agree they could fix up their website to make it look a bit more professional since we live in a world of sophisticated online scams now. However it is up to you to read the description properly which would save a lot of time and money if this simple fact was understood. As for the product, 5 stars! They are expensive but worth it. The material feels heavy and made from good quality rubber. I am usually a UK4 but I purchased size 37/38 which fit me well especially with my wide feet

So upset these were required for my holiday tomorrow and have arrived today in a dreadful state, the holes are ripped and unwearable when I called they were not even bothered by this, no empathy or compassion, won’t be ordering anything from them again

Order GB06172025-007166974

Havaianas are not the good quality that it once was.

I recently ordered a new pair and they are not the spongy comfortable sole that they once was.

The customer service from this store is beyond pitiful… they sent out men’s size 12 in white instead of ladies red in size 4. After several emails they eventually asked me to prove their mistake with 3 more photos of said mistake.
I then received an email stating they cannot fulfil my order the original product has been sold out and that I can keep the white mens pair as a gift. A gift…I have no one in my life that can wear size 12.
Beyond disappointed and will never shop here again. I did receive the offer of a €20 voucher which doesn’t even cover the average price of a pair of flip flops.
Where has good customer service gone!!!

The customer service in UK Havaianas e-commerce store is terrible. I have sent email inquiry 8 days ago, and the while time I'm being ignored. I provided all of the info and pictures of faulty product and customer service team still claims that there is some special manufacturer number on the straps, but it's not. I took a photos of the flip flops from every angle and there is nothing more I can provide. I believe they just playing with me so don't have to give me my money back or send replacement. My first Havainas flip flops ever and such terrible experience. I was better buying shoes from cheap brands.