Havaianas Reviews 

The customer service in UK Havaianas e-commerce store is terrible. I have sent email inquiry 8 days ago, and the while time I'm being ignored. I provided all of the info and pictures of faulty product and customer service team still claims that there is some special manufacturer number on the straps, but it's not. I took a photos of the flip flops from every angle and there is nothing more I can provide. I believe they just playing with me so don't have to give me my money back or send replacement. My first Havainas flip flops ever and such terrible experience. I was better buying shoes from cheap brands.

Shocking customer service
I placed my order they took the payment then 4 days later said!
Sorry your order has been cancelled.

Wrong sizing and terrible customer service.
They send me the wrong size: I live in Europe, order a 37, they send me a Brazilian 37 which is EUR 39. I still have to pay for a change of size.
I agree with majority of reviews.

Terrible customer service and poor sizing.

Flip flops are small fitting and do not match standard sizing. Website charges £6 for delivery and then another £5 for you to return them yourself. Website returns are very difficult - instructions tell you to click a button that doesn’t exist and you end up having to use the chat functionality just to get a return label. All in, paid £11 to buy and return flip flops worth £20…

Paid for order, havaianas said order was not paid for, provided proof, got an apology, new order created, been waiting nearly 2 weeks now, not likely I’ll ever use this website again, customer service is rubbish and take around a week to even get back to you.

I had a very disappointing experience with Havaianas and their customer service. When ordering a pair of flip-flops, the website did not clearly differentiate between UK and European sizes. As a result, I mistakenly ordered a size larger than needed, despite selecting what was stated as my correct UK size.
Upon receiving the sandals, I realised they were too big and requested a return. To my surprise, I was told I had to pay £4.90 for the return – even though the sizing issue was not my fault. When I raised this with customer service, a representative named Ciara initially assured me that if I returned the item, I would receive a £15 voucher. However, after I completed the return, she backtracked and claimed it was a typo, offering only a 15% discount instead. This felt misleading and dishonest.
Overall, my experience with Havaianas was frustrating, and I would not recommend shopping with them. Their lack of clear sizing information, return policy, and misleading customer service make them a company to avoid. They robbed me of my money.

Mapping for sizing online shows EU and Brazilian Havaianas sizes as identical. The flip flops then arrive showing Brazilian 43/44 and EU 45/46.

Customer support refuse to take any ownership of the issue and simply tell me the online table is a 'recommendation'. They even provide a completely different table via email.

How is it this hard to show a mapping of footwear sizes.

Returns cost £4.90.

Terrible quality! Huge difference compared to the stores in Brazil! Return costs are over 30% of the item’s price! Customer service is borderline rude. Avoid!!!

I placed an order for 2 Flip Flops on December 16th. It's now January 1st and my order has not even been shipped. I called customer service 5 times to find out what's going on and they hardly speak English and keep telling me they will file a ticket. The tracking info they give clearly says label created and package not shipped. They refuse to issue a Refund. I now have to file a claim with my Bank. There Feedback is 1.4% out of 5. My fault for not reading the reviews about this terrible company.

Customer Service and Product Quality

I've been a loyal Havaianas customer for years, always choosing their flip-flops for their comfort and style. However, my recent experience has been incredibly disappointing. In the past two years, I've had **five pairs** of Havaianas flip-flops snap in the *exact same place*. Out of the three pairs I currently own, **two** have already broken, and I’ve been left frustrated with the poor durability.

What’s more disappointing is the response I received from Havaianas’ customer service. Despite providing photographic proof of the faulty flip-flops, I was dismissed because I didn't have proof of purchase. I’ve always bought my Havaianas from their stalls and paid in cash, so holding onto receipts wasn’t something I thought would be necessary, especially with a brand I’ve trusted for so long. Still, I provided evidence of the repeated defects, but their response offered no real solution or support.

I expected better from a brand like Havaianas. Instead of addressing the quality issue and offering a resolution, my concerns were completely brushed off. It’s disheartening to see a brand I once loved handle their loyal customers this way.

I hope others don’t have to deal with this, but sadly, I can’t recommend Havaianas anymore due to this experience.

Denise

Not what I expected, quality wise, awful. I have a pair of havaianas for sooo long, still going , but I wanted a black ones. Have to send them back as size is so off, extremely tiny.
Such a big, well known company to charge 4.90 £ for return, is disgusting!!!

Awful experience no order delivery then they told me they had gone to deliver shop so I ask which one oh they could not say then they told me someone had picked it up. Very bad communication will not be buying from here again. Still waiting for my refund they promised and they said they would send me a voucher for compensation but that hasn't come either.

Ordered these in June still going on.

I ordered 2 pairs of flip flops on the 26th of June, and they arrived in the correct colors and sizes only 5 days after (I live in Denmark). The quality is great and I am so glad that I didn't listen to all the bad reviews on here.

But with that said, due to the many really bad reviews I don't know whether I would order from them again or not.

We received products we had not ordered. Size, model, color, number of products ... all was wrong. After having to put time into writing to them, then sending photos of the products and the package, the response from the company was to give back the money. So instead of quickly sending the right products, they have me lose even more time, having to enter their webshop, find the products, place the order and wait to hopefully receive the products I have ordered for the second time. Not a good way to solve a mistake on their behalf.

I am pulling my hair out with frustration.
The sent me a faulty pair, it took many many emails and at least 8 photographs before they agreed to allow me to return them at no cost to myself. I wanted a replacement pair which I ordered separately and paid for, I have today been informed that they have repaid my postage. So again I am having to fight them for the refund I am due. They are hopeless! No pair of flip flops are worth this much hassle.

What a shambles company. Trying to return an item is impossible. 3 emails stating they will send postage labels, never received any . No one ever answers the phone . Looks like I'm stuck with them . Probably a scam company. BEWARE

Postal packaging not acceptable. Received sandals in brown bag no inner packaging. Overcharged me for a return. Will not use their website again

So wish I'd read these reviews before ordering, mules turned up ridiculously too small (even tho I'd sized up) and quality is rubbish.

To top it all I've now got to spend another £4.90 to return them (and by the sounds of it from other reviews be lucky to even get my money back)

I purchased 2 pairs via official website UK DO NOT PURCHASE FROM THIS FIRM the flip flops are too large i have tried to return them no paperwork in package QR code on package does NOT work website doesNOT work I have made 6 calls to customer services no call handler seems to be able to resolve the issue they promise to call me back and they don’t I am referring the matter to UK trading standards GB06282042-005281667 this is my order no I wonder if this review will prompt someone to contact me !