Hays Travel - Aberdeen Reviews 

We have always had an exceptional service from all the staff at Hays Bon Accord Centre Aberdeen but the service we received from Louise on 20/02/2026 was beyond our expectations. She was so understanding when we explained why we needed to cancel our previously booked holiday with Hays to then proceed to rebook another. Her knowledge and skills base and advice was second to none. Thankyou Louise and all staff who work in this travel centre.

Great service as always that is why we come back

Although we knew our required destination, Barbados, we had no idea on hotel or area. Kris explained the various options available from location, hotels, airlines and flight selection in a clear and concise manner. With his invaluable knowledge and expertise we were easily able to make our selection.

The staff at the Aberdeen Branch are invariably helpful and this gives me confidence thst all the bookings have been safely planned and booked.

Fabulous service from Kim.

Good customer relations

Update Feb 2026: Hays Aberdeen asked me to get in touch with them, in response to the poor review I gave on Trustpilot. They explained that the shop rate is often different to their on line rate and advised customers to ask for the on line rate when they go in to a branch. They also said my numerous email complaints had been 'lost' in a central system, but once they, in Aberdeen, were made aware, they have acted immediately They dealt with me very professionally and offered me a refund based on the difference I had experienced.
Original Review: I got a very poor exchange rate in the Aberdeen branch, when compared with what the Hays website said. (I got 89% of what the website said). I know rates change over time, but not as much or as quickly as this. I tried getting an explanation but my numerous emails have been ignored. Poor exchange rate and very poor customer service.

Very competent staff in arranging: Bookings, Travels & Accommodation needs. No wasted time in processing details.

Another holiday booked through Hays Aberdeen, great team as always! Very helpful and will help you find the best deal 🙂

We delt with a lad called Chase,very good as he delivered a great holiday as he did last year well recommended lad

Every body is so helpful and explained every thing so we could understand all

Helpful professional staff.

Abi was a delight on the phone and email and was able to get my holiday booked at a good deal

Great experience with Claire who was very experienced and assisted us with no issues. Checked several hotels with us to get what we wanted. Once decided she was very thorough to make sure everything was allocated as wanted so no surprises on our travels. Would certainly use Hays again. 👌😎

Such a lovely friendly helpful girl did her best for us very thorough and made sure she had gone over everything

Claire couldn’t have been more helpful in finding a holiday to suit us and spent time exploring all the options.
Her cheery, understanding approach was so good and guided us with everything needed to enjoy our holiday.
We have booked quite a few holidays with Hays and have been very happy every time.
Claire is a star.

It’s Claire she is just fantastic so easy to talk about things never had a bad experience with Hay’s Travel

Excellent service from Claire . Very helpful patient and listened to all our requirements for a holiday . Claire went through every detail with us and also looked at reviews and what was around the hotel we chose . Holiday was booked there and then . We will absolutely choose Hays travel again and would recommend to friends and family . Well done Hays travel and well done Claire!⭐️⭐️⭐️⭐️⭐️

Louise as always made it a very enjoyable experience with her complete knowledge of tourism.
Nothing is ever too much for her she is ever so friendly and extremely helpful