Hays Travel - Aberdeen Reviews 

Greeted with a smile, and our travel consultant, Claire, went out of her way to find what was most suitable for us

Visited Hays once more yesterday to book some winter sun. Kim fixed us up with a great deal at our favourite hotel in Tenerife. All the staff at Hays Bon Accord are excellent at their job no matter who you see there you can be assured of the best service.

Very helpful and friendly. Went over and above to find a holiday

Brilliant friendly informative told us everything we needed

The whole experience was so professional from start to finish. Everything little detail was shared with us, Loise was patient,understanding and really helpful with the details enabling us to make a really good informed decision about the cruise and the flight seats.

We have now booked three holidays with Hays Travel in Bon Accord Centre in Aberdeen.
The staff are always very friendly, helpful and make sure we are happy with all areas of our booking even after amending our dates of travel.

As always Claire listened to our needs and she provided various options for consideration before we settled on the holiday that suited us all.

A knowledgeable and friendly agent who explored all aspects of our destination and explained various packages in detail, helping us choose the correct holiday for us. We have used Hay's several times and have been impressed with the Aberdeen agents every time. Well done and thank you Kristian. This Company clearly values it's customers.

Claire in the Aberdeen branch is always very helpful. She takes time to search for our perfect holiday and nothing seems to be too much trouble.

The only thing that I strongly disagree with, is Hays requesting the balance of your holiday 14 weeks prior to departure !! Why should they sit with your money, making interest on it for that length of time ??
It always used to be around 8-10 weeks which I feel is reasonable.

The lady in Aberdeen was so lovely she looked at lots of options for us and was really helpful think her name was Claire

Abigail was very helpful initially in the shop then keeping in contact with me by email as I was trying to book a few things at the same time for a family of 8 coming from different countries
She was brilliant

Answers all questions with confidence9

It was professional, friendly and fast service, and the product was as expected.

Excellent knowledge and service to book our holiday to Lanzorote

Helpful advice and prompt action. Thank you Kim.

Communication with Kris was very good. Kris coped with our changes of plans well. We found all staff at the branch friendly and helpful.

Kim was knowledgeable and took time to explain everything. First time I have dealt with Kim but not the last.

We have always had an exceptional service from all the staff at Hays Bon Accord Centre Aberdeen but the service we received from Louise on 20/02/2026 was beyond our expectations. She was so understanding when we explained why we needed to cancel our previously booked holiday with Hays to then proceed to rebook another. Her knowledge and skills base and advice was second to none. Thankyou Louise and all staff who work in this travel centre.

Great service as always that is why we come back

Although we knew our required destination, Barbados, we had no idea on hotel or area. Kris explained the various options available from location, hotels, airlines and flight selection in a clear and concise manner. With his invaluable knowledge and expertise we were easily able to make our selection.