We always deal with Sasha In the Alnwick branch always so helpful with advice.she has sorted our tickets for our New Zealand trip at Christmas couldn’t ask for better service.such a pleasure to have h... See more
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See what reviewers are saying
Sasha was an amazing, knowledgeable sales consultant who know exactly what I was looking for. She went out of her way to find me the best possible deal for my holiday. All I can say is Amazing serv... See more
Company replied
My friends attended the branch directly to book a holiday whilst I was struggling to book mine online with difficulty. At short notice, the Hays staff member agreed to assist, and the whole process wa... See more
Company replied
Fabulous holiday booked yesterday. Advice ,support etc really good. Everything explained, Diane even helped us download the Hays app and showed us how to access our info etc We've used Hays for ye... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
60 Bondgate Within, NE66 1JD, Alnwick, United Kingdom
- 01665465026
4.9
Excellent
672 reviews
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Reply from Hays Travel - Alnwick
Thank you so much for taking the time to leave this kind feedback.. I will let Nathan know.
- Rebecca
I was charged for a holiday that could…
I was charged for a holiday that could not be booked then had to wait over a week for a refund
11 November 2025
Reply from Hays Travel - Alnwick
Thank you for taking the time to share experience, I am sorry to learn that the holiday you wanted to book had gone. I know Ellie tried all operators and tried to find you a alternative option unfortunately on this occasion there was nothing suitable. It is company policy that we take payment before we book anything, I do apologise at the length of time the bank took to refund this amount back to you, Many Thanks Claire, Branch Manager
Reply from Hays Travel - Alnwick
Thank you for your lovely review, it was a pleasure to book your holiday for you!
-Ellie :)
The staff are very friendly and helpful…
The staff are very friendly and helpful would recommend Hays travel at Alnwick to anyone.
5 November 2025
Reply from Hays Travel - Alnwick
Thank you so much taking the time to leave us such kind words! We know you will have a fab time! I'll let Nathan know you've left him some feedback.
-Rebecca
Clare was very helpful in getting the…
Clare was very helpful in getting the holiday we wanted with some extras as well
9 November 2025
Reply from Hays Travel - Alnwick
Thank you so much for taking the time for your feedback. So pleased we got you everything you wanted :) I will pass this onto Claire.
-Rebecca
The staff are very helpful and know…
The staff are very helpful and know what they are talking about 👍
5 November 2025
Reply from Hays Travel - Alnwick
Thank you for your kind review it was a pleasure booking your holiday for you!
-Ellie
Reply from Hays Travel - Alnwick
Thank you so much taking the time to leave lovely feedback. You will have an amazing time in Prague. We cannot wait to hear all about it!
-Ellie
Rebecca was so efficient
Rebecca was so efficient, went in to ask a couple of questions and pricing on a Cruise
, as it will be our first time , she spent so much time going through everything for us ! We ended up booking it there in then .
1 November 2025
Reply from Hays Travel - Alnwick
Thank you for your review!
I will let Rebecca know you left her a kind review tomorrow :)
-Ellie.
Always use Alnwick shop
Always use Alnwick shop.
4th Cruise and Hotels hols
Girls are helpful.
Have booked with Ellie a couple of times and she is lovely,
Be good if Hay,s offered some kind of Loyalty card scheme too.
31 October 2025
Reply from Hays Travel - Alnwick
Thank you for your lovely review! I hope you have a wonderful cruise!!
-Ellie :)
Reply from Hays Travel - Alnwick
Thank you so much for taking the time to leave lovely feedback. :) I'll let Sasha know when shes next in.
Rebecca
The team members at the Alnwick branch…
The team members at the Alnwick branch have been so so helpful, I’ve booked my first cruise . I had some silly questions but all were answered and I feel they have given me the best information I could have for a first timer.
I will definitely be booking more holidays through that branch .
A big thank you to Ellie and Claire .
Karen M
25 October 2025
Reply from Hays Travel - Alnwick
Thank you for the lovely review! I hope you have an amazing time on your cruise!!
Helpful staff as wetas knowledgeable…
Helpful staff as wetas knowledgeable about our requirements
17 October 2025
Reply from Hays Travel - Alnwick
Thank you for the lovely review. It was a pleasure getting you booked. Sasha
Reply from Hays Travel - Alnwick
Thank you for your kind review im pleased we were able to get you booked!
-Ellie :)
The helpful & efficiency of the staff
The helpful & efficiency of the staff. Wouldn’t book anywhere else.
23 October 2025
Reply from Hays Travel - Alnwick
Thank you for you kind review. We will pass this on to Claire x
Friendly staff
Friendly, knowledgeable staff. Nothing is too much trouble. Great service!
18 October 2025
Reply from Hays Travel - Alnwick
Thank you for the lovely review, it's always a pleasure getting you booked. Sasha
Great service
Great service. Elli was very helpful snd knowledgeable about our needs.
18 October 2025
Reply from Hays Travel - Alnwick
Thank you for your lovely review! It was a pleasure being able to book your holiday for you, i hope you both have a wonderful time when it comes around :)
-Ellie
Nathan was very helpful.
Nathan was very helpful and when he did not know the answer to something he did not guess but asked a more experienced colleague.
18 October 2025
Reply from Hays Travel - Alnwick
Thank you so much for your kind feedback. Glad Nathan got you all sorted for your cruise. I will pass this lovely review onto Nathan.
Rebecca
I always book with Hays Alnwick
I always book with Hays Alnwick. I like the way you can go in and everything is handled for you, the booking, insurance, car parking and money, in a professional manner, yet relaxed and friendly.
4 October 2025
Reply from Hays Travel - Alnwick
Thank you for your kind review im pleased we were able to get you booked, i will be sure to pass this on to my colleague Katie for you!
-Ellie :)
Dealt with a lovely young lady called…
Dealt with a lovely young lady called Ellie and she sorted everything for us
Fantastic service
8 October 2025
Reply from Hays Travel - Alnwick
Thank you for your lovely review, I'm pleased i was able to arrange your flights for you!
-Ellie :)
Excellent Customer Service
Great travel agency and Ellie who we consulted with was welcoming and very helpful in arranging our holiday to Mauritius and nothing was too much trouble.
8 October 2025
Reply from Hays Travel - Alnwick
Thank you for your kind review it was a pleasure booking your holiday for you!
Thank you for booking with us!
-Ellie :)
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