Was a really relaxing visit to book a holiday. Everything was explained fully and all alternatives found and discussed. Very pleased to find a holiday that suited us perfectly. Excellent help and adv... See more
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Alison is so helpful & will go out her way with any questions I had to ask. Nothing is too much for her and she goes above and beyond. Would highly recommend and will defo be back to book my next hol... See more
Company replied
Hollie was , as always, very helpful and knowledgeable. She advised us on how best to plan our month long trip to Australia and New Zealand. Information was relayed to us promptly via email.
Company replied
Travel Advisor was very good at her job I felt comfortable in the environment. I visited the shop to see if I could book a holiday that I had seen on line. The travel advisor done a search and was... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
75 High Street, DG12 6DJ, Annan, United Kingdom
- 01461718514
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Reply from Hays Travel - Annan
very friendly staff
very friendly staff , Allison most helpfull with my queerie , nice bright and clean shop.

Reply from Hays Travel - Annan
Good advice and help from a friendly face.
A familiar, friendly face to guide us through the holiday booking process, as well as offering additional information that could be helpful or make our holiday better.

Reply from Hays Travel - Annan
Hollie from Hays Travel Annan Branch…
Hollie from Hays Travel Annan Branch helped us make our choice of holiday,in a pleasant way😊

Reply from Hays Travel - Annan
Staff were fantastic and gave us the…
Staff were fantastic and gave us the time to make our own decisions of where we wanted to go. Very knowledgeable and helpful. Highly recommended

Reply from Hays Travel - Annan
Great service nothing too much trouble
Great service nothing too much trouble. A completely pleasant experience

Reply from Hays Travel - Annan
Made the booking process easy and a joy
The whole process of booking our trip was made very easy by both Alison and Hollie at Hays Travel Annan. They were both very informative and answered all our questions and made the whole process a pleasure. As a wheelchair user they helped us book an accessible holiday and I have no worries about taking our trip and I will certainly use Hays Travel again.

Reply from Hays Travel - Annan
When we booked our holiday and others…
When we booked our holiday and others in the past all your colleagues are wonderful. We have had a lady called Hollie twice know and this holiday we booked was Hollie. She is exceptional at her job very helpful and full of knowledge. Thank you Hollie.

Reply from Hays Travel - Annan
The company is amazing
The company is amazing, you look after customers with friendly staff and know there job .
The staff at Annan branch which I use alot are brilliant, make you feel so welcome.
They always get a treat of me.

Reply from Hays Travel - Annan
really good Knowledge and very friendly…
really good Knowledge and very friendly service

Reply from Hays Travel - Annan
Fabulous service
Fabulous service. Very attentive in every detail. Will certainly use again.

Reply from Hays Travel - Annan
We have booked our holidays with Hays…
We have booked our holidays with Hays Travel
Annan for the last three years.
Thank you Maggie and Hollie for helping us with
Our holiday booking last week.
Excellent service always.

Reply from Hays Travel - Annan
Great team arranged everything…
Great team arranged everything brilliant customer service

Reply from Hays Travel - Annan
Excellent
Excellent, efficient and thorough service. Holly listened to what I wanted, and was very quick to find what I requested. A very friendly and helpful lady.

Reply from Hays Travel - Annan
Friendly patient and helpful suggested…
Friendly patient and helpful suggested change date by a day for better deal

Reply from Hays Travel - Annan
Amazing service
This was my 2nd visit within a few days.
The first visit I spoke to Hollie gave her the details of who was going on holiday and what I was looking for. She came up with 5 choices. On my second visit my family had decided on where we were going. Again I spoke to Hollie, gave her the details and within in minutes she had everything sorted. Simply amazing service.

Reply from Hays Travel - Annan
Hays Travel Annan is so friendly and helpful.
We have booked three holidays now with Hollie at Hays Travel, Annan.
She is so friendly, helpful and patient, nothing is too much trouble. She makes the whole process easy and makes sure everything is covered.
We have just returned from our first cruise and just booked another!

Reply from Hays Travel - Annan

Reply from Hays Travel - Annan
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