Absolutely amazing customer service from Sandra in the Ashford branch, I’ve booked a holiday for me and my Son to go away December next year, she has kept me updated via emails or phone calls definite... See more
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We had a bit of a dilemma in that we knew what we wanted but was nervous to do the bookings online. So we ventured to visit Hays in Ashford and was lucky enough to be greeted by Tracy. Our experience... See more
Company replied
Very helpful colleagues. Very attentive and knowledgeable. Went the extra mile to get the holiday that I wanted. Highly recommend booking through them
Sandra at the Ashford branch, was brilliant in getting my booking done, so i can meet up with my brothers for a messy 10 days.
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 County Square Shopping Centre, TN23 1YA, Ashford, United Kingdom
- 01233469609
4.8
Excellent
676 reviews
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Reply from Hays Travel - Ashford
Thank you leaving a lovely review, it was my pleasure to help.
Kind regards,
Anne-Louise
Lovely atmosphere for Holiday shopping.
Lovely atmosphere in the shop and very friendly and experienced staff. Assistant Manager Sandra especially helpful.
24 January 2026
Reply from Hays Travel - Ashford
Thank you for taking the time to leave us such lovely feedback, we are pleased to hear that you were happy with our service. You will have a lovely time.
Many thanks
Hays Travel Ashford
Reply from Hays Travel - Ashford
Thank you so much for taking the time to leave a kind review.
Kind regards,
Anne-Louise
Satisfied customers.
Attention to detail when booking and knowledge of staff,especially Sandra at the Ashford Kent branch.
20 January 2026
Reply from Hays Travel - Ashford
Hi, thank you for taking the time to leave such a lovely review :)
Holly was very helpful .The girls in…
Holly was very helpful .The girls in Hayes are always so nice and always help us with anything to do with booking a holiday.
26 January 2026
Reply from Hays Travel - Ashford
Thank you for leaving us such a lovely review, it is always our pleasure to help you with booking your holidays.
Many thanks
Hays Travel Ashford
we were help in finding our holiday
we were help in finding our holiday. not rushed, gave us lots of info to take away to choose what we liked.
Returned a couple of days later and was help by Sandra she did all the phone calls to the tour operaters and help with everything we needed. very happy with our experience with Hays Travel.
27 January 2026
Reply from Hays Travel - Ashford
Hello Paul
Thank you for taking the time to leave us such a lovely review, it is very much appreciated. We are pleased to hear that you were happy with our service.
Many thanks
Hays Travel Ashford
Sandra is very knowledgeable and always…
Sandra is very knowledgeable and always goes the extra mile to make sure we get the holiday we are looking for.
25 January 2026
Reply from Hays Travel - Ashford
Hi, Thank you for leaving this review! - Ashford Hays Travel :)
Very helpful and knowledgeable sales…
Very helpful and knowledgeable sales person. Well explained.
25 January 2026
Reply from Hays Travel - Ashford
Hi, Thank you for leaving this lovely review - Hays Ashford :)
Reply from Hays Travel - Ashford
Hi, Thank you for taking the time to leave such a lovely review - Isabel :)
Excellent expert advice from Sandra
Excellent expert advice from Sandra inspired by an impressive understanding of our objectives. Thank you!
24 January 2026
Reply from Hays Travel - Ashford
Thank you for taking the time to leave us such a lovely review it is very much appreciated and my pleasure to be able to book this for you.
Thank you - Sandra
Hays Travel Ashford
Best service allways
Allways use hays..the girls at ashford allways go above and beyond....lovely staff
23 January 2026
Reply from Hays Travel - Ashford
Hi, Thank you for leaving such a lovely review! glad we could help sort another trip for you :) - Ashford Branch
Hollie the manager who booked our…
Hollie the manager who booked our holiday for us was very professional and very likeable. She was very chatty and made it a very enjoyable experience
21 January 2026
Reply from Hays Travel - Ashford
Thank you for your review and kind words. We are glad that you enjoyed the experience and that we were able to book your holiday for you.
Many thanks
Hays Travel Ashford
Have used the travel shop few times always helpful
Very helpful and found what I was looking for . Good service and chatty answered any questions I had
19 January 2026
Reply from Hays Travel - Ashford
Hi, Thank you for taking the time to leave us a review! we glad we could organise another trip for you, thank you for choosing Hays again! - Hays Ashford :)
Anne-Louise was very helpful
Anne-Louise was polite, helpful and informative. Helped us find the best hotel and checked some other sites (trip advisor etc) to see if there was any negative feedbacks and positive reviews.
21 January 2026
Reply from Hays Travel - Ashford
Hi Colin, thank you for taking the time to leave this lovely review! we are glad we could help you with organising this trip - Hays Travel Ashford :)
Pleasant, experience, nothing to much trouble
The lady who helped us was extremely helpful, nothing was to much trouble. Even down down to finding early morning flights, booking extra leg room and meals. And sorting out our hoilday
insurance, and recommended airport parking and booked it all for us . Over all very pleasant experience, and we will definitely be using hays travel next year when booking a hoilday with our grand children's, and daughter. 10/10
10 January 2026
Reply from Hays Travel - Ashford
Hi, Thank you for taking the time to leave this amazing review for us! we look forward to helping you book in the future - Hays Ashford
Sandra looked after us very well
Sandra looked after us very well, answering our questions. She was also very patient and didn't mind how long we took.
16 January 2026
Reply from Hays Travel - Ashford
Hi, Thank you for taking the time to leave such a lovely review! - Hays Travel Ashford
Reply from Hays Travel - Ashford
Thank you so much for taking the time to leave a review, it was a pleasure to help you book your holiday.
Kind regards,
Anne-Louise
Holly was lovely always wiling to help
Holly was lovely always wiling to help, very patient with me, answering all questions and make thinks as easy as possible for us a gold star ⭐ for her
Have used hollys experience and expertise in the past alway come away from shop happy
8 January 2026
Reply from Hays Travel - Ashford
Thank you for leaving a lovely review and for choosing to book with Hays Travel again - Team Ashford
Excellent experience
The member of staff was very helpful throughout our search for our holiday. She as both patient and understanding for the requirements and budget we wanted. This was our first visit to Hays travel, and I can assure you it will not be our last. We have already told other people of our excellent experience.
6 January 2026
Reply from Hays Travel - Ashford
Hi Mr Lawrence, Thank you for taking the time to leave such a lovely review! I am glad I could help arrange this trip for you :) - Isabel
Exciting feeling
Sandra was pleasant, helpful, claim professional nothing was too much trouble it was lovely to see and speak to another human being the old school unusual in today’s society with online gadgets. Lovely to feel relaxed with no stress in evolved. Seeing someone in person in a travel agent makes it more exciting 😁👍🏻
11 January 2026
Reply from Hays Travel - Ashford
Hello Kim
Thank you for taking the time to leave us such a lovely review. I am pleased that you were happy with our service and that I was able to book your trip for you. I look forward to seeing you soon.
Take care
Sandra - Hays Travel Ashford
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