Hays Travel - Ashford Reviews 

676
TrustScore 5 out of 5

4.8

3 County Square Shopping Centre, TN23 1YA Ashford, GB


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Rated 5 out of 5 stars

Absolutely amazing customer service from Sandra in the Ashford branch, I’ve booked a holiday for me and my Son to go away December next year, she has kept me updated via emails or phone calls definite... See more

Company replied

Rated 5 out of 5 stars

We had a bit of a dilemma in that we knew what we wanted but was nervous to do the bookings online. So we ventured to visit Hays in Ashford and was lucky enough to be greeted by Tracy. Our experience... See more

Company replied

Rated 5 out of 5 stars

Very helpful colleagues. Very attentive and knowledgeable. Went the extra mile to get the holiday that I wanted. Highly recommend booking through them

Rated 5 out of 5 stars

Sandra at the Ashford branch, was brilliant in getting my booking done, so i can meet up with my brothers for a messy 10 days.


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 County Square Shopping Centre, TN23 1YA, Ashford, United Kingdom

  • 01233469609

4.8

Excellent

TrustScore 5 out of 5

676 reviews

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4.8

All reviews

(676)

118,436 reviews in the last 12 months

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Rated 5 out of 5 stars

Sandra dealt with my booking

Sandra dealt with my booking. Has done for a few years now. The whole team is very professional though. Bit of banter, all good

22 February 2026
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Reply from Hays Travel - Ashford

Hello, thank you for taking the time to leave a review, it is always a pleasure to book your trips for you.
Many thanks
Sandra

Rated 5 out of 5 stars

Really helpful in finding the right…

Really helpful in finding the right holiday and the right price. Friendly, informative. This is the second time we have used Hays and we would again.

19 February 2026
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Reply from Hays Travel - Ashford

Hi, Thank you for taking the time to leave us such a lovely review! - Isabel

Rated 5 out of 5 stars

Professional, innovative and caring

Sandra at Ashford branch was outstanding. She tailored me a package of flights and stays in South East Asia for a reasonable price, better than if i had done it myself. She really cares for her customers and i will be using their services again.

10 January 2026
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Reply from Hays Travel - Ashford

Thank you for taking the time to leave us a lovely review and for your kind words, it is a pleasure to be able to book your holidays for you and I look forward to helping you with your future holiday plans.
Take care - Sandra

Rated 5 out of 5 stars

Professional service by Isobel

Professional service by Isobel. We had been in for an initial chat for some advice. Follow up was made and have since been in to book.

17 February 2026
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Reply from Hays Travel - Ashford

Hi Carolyn, thank you for leaving me such a kind review! Glad I could help organise this trip for you :) - Isabel

Rated 5 out of 5 stars

Hollie in Ashford always makes it a…

Hollie in Ashford always makes it a pleasant experience booking our Holidays with Hays and she couldn’t be more helpful

10 February 2026
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Reply from Hays Travel - Ashford

Thank you for your lovely review! Thank you for booking with us again - Hollie

Rated 5 out of 5 stars

Great helpful staff.

Great helpful staff, good knowledge and understood what we were looking for. Got the trip that we wanted at a fair price as well. Thank you.

21 January 2026
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Reply from Hays Travel - Ashford

Hi, thank you for taking the time to leave this review :)

Rated 5 out of 5 stars

A Great Place to Book a Holiday

We went in Hayes twice. Th first time to discuss holiday's with offers. The lady was extremely informative, friendly and happy to spend time showing us options. She gave us brochures to look through. The following weekend we went back to book our forthcoming cruise with another lady. Once again, we couldn't fault the service

8 February 2026
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Reply from Hays Travel - Ashford

Hi, thank you for taking the time to leave such a lovely review - Hays Travel :)

Rated 5 out of 5 stars

First class

First class, excellent service from Sandra, an asset to your company

12 February 2026
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Reply from Hays Travel - Ashford

Thank you for your kind words and for taking the time to leave us a review, it is very much appreciated.
Many thanks - Hays Travel Ashford

Rated 5 out of 5 stars

Sandra from Ashford branch was friendly…

Sandra from Ashford branch was friendly helpful. She had a huge knowledge and made booking our cruise very stress free for us. Wonderful customer service

12 February 2026
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Reply from Hays Travel - Ashford

Thank you for taking the time to leave us such a lovely review, it is really appreciated and our pleasure to be able to book your cruise for you.
Many thanks - Hays Travel Ashford

Rated 5 out of 5 stars

Ann-louise was my travel consultant

Ann-louise was my travel consultant. She guided me through some options to suit my budget and then assisted some extra savings via the travel company. This made my budget achievable and even better value. Her time was my time and there was no hurry up.

11 February 2026
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Reply from Hays Travel - Ashford

Thank you so much for leaving such a lovely review. It was a pleasure to help you choose and book and your holiday.

Kind regards,

Anne-Louise

Rated 5 out of 5 stars

Ann was very helpful and gave us all…

Ann was very helpful and gave us all the information we requested.she was very nice and patient.always a pleasure to pop in to Hays Travel

10 February 2026
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Reply from Hays Travel - Ashford

Hi, thank you for taking the time to leave such a lovely review - Ashford Branch :)

Rated 5 out of 5 stars

Very helpful

Very helpful, very professional, all our questions dealt with.

8 February 2026
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Reply from Hays Travel - Ashford

Thank you for taking the time to leave a review. It was a pleasure to help you find and book your holiday.

Kind regards,
Anne-Louise

Rated 5 out of 5 stars

Warm and friendly staff

Warm and friendly staff. Clear information and attention to detail.

1 February 2026
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Reply from Hays Travel - Ashford

Thank you for taking the time to leave us a review. Thank you for booking with Hays Travel

Rated 5 out of 5 stars

Very nice to deal with.

Isabel was knowledgable, helpful and professional. She answered all our queries and was very pleasant to deal with. We ended up booking two holidays and will go back to her for our future bookings.

3 February 2026
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Reply from Hays Travel - Ashford

Hi John, thank you for taking some time to leave me such a lovely review. I am glad I could help organise these trips and look forward to arranging more for you :) - Isabel

Rated 5 out of 5 stars

We have been booking our holidays…

We have been booking our holidays through the Ashford store for the last few years and we seem to all see Holly she is really good goes through everything with us and we have a giggle as we are sorting out the best holiday for us

29 January 2026
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Reply from Hays Travel - Ashford

Thank you for taking the time to leave a lovely review and thank you for choosing to book with Hays Travel - Team Ashford

Rated 5 out of 5 stars

Assistant very knowledgeable

Assistant very knowledgeable . Spent time getting to know what we wanted. Came up with ideas. Was in touch by email throughout the process.

4 February 2026
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Reply from Hays Travel - Ashford

Hi, thank you for leaving such a lovely review, it was a pleasure to help you book your holiday.

Kind regards,

Anne-Louise

Rated 5 out of 5 stars

Sandra was amazing in booking both our…

Sandra was amazing in booking both our holidays and also thank you to Hollie for helping out again ..

25 January 2026
Hays Travel - Ashford logo

Reply from Hays Travel - Ashford

Hello, thank you for taking the time to leave a review, it was a pleasure to get this booked for you.
Many thanks
Hays Travel Ashford

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