We have booked our holiday with Hays Travel for several years and have always found the staff to be extremely helpful, courteous and professional.This year was no exception .They took the time and pat... See more
Company replied
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We have booked our holiday with Hays Travel for several years and have always found the staff to be extremely helpful, courteous and professional.This year was no exception .They took the time and pat... See more
Company replied
Jess Was absolutely brilliant nothing was to much trouble. The whole experience was flawless far better than going on line. .
Company replied
Love Hays travel, they have found us some great holidays, the staff are friendly, helpful and very efficient, Nicky, who we saw, is lovely and really knowledgeable. We can’t wait to go away, then back... See more
Company replied
Hays Travel The agents , were super efficient quick to respond polite and professional great to book my travels with them
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
32B/32C Staveleigh Mall, OL6 7JJ, Ashton Under Lyne, United Kingdom
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Very helpful and very pleasant staff in the shop always have a smile when they greet you 😀

Reply from Hays Travel - Ashton Under Lyne
Andrea was very helpful looked for best options and price.
Very polite and friendly answered all our questions.
Would recommend.

Reply from Hays Travel - Ashton Under Lyne
Booked Our Family Holiday Today With Mandy From The Ashton Branch She Made Us Feel At Ease Got Us A Fantastic Deal Fantastic Customer Service Really Polite And Friendly Thankyou So Much

Reply from Hays Travel - Ashton Under Lyne
Staff were very helpful and worked so hard to sort the issues we were having whist booking as the system went down but they got our holiday booked at the end of a long few hours

Reply from Hays Travel - Ashton Under Lyne
Very friendly staff and bright surroundings. Found exactly what we wanted within five minutes of our arrival.
Would definitely go there again.

Reply from Hays Travel - Ashton Under Lyne
Extremely helpful advice friendly and knowledgeable

Reply from Hays Travel - Ashton Under Lyne
I was very happy with the colleague at the ashton under lyne branch who handled it very well and found the holiday that I asked for. Altogether 100 per cent .

Reply from Hays Travel - Ashton Under Lyne
We were booking our first cruise, and it is very confusing, but Andrea was absolutely fantastic she went through everything with us to help to make the best choice for our needs, and the whole visit to Haynes was very enjoyable.

Reply from Hays Travel - Ashton Under Lyne
It’s the first time we have booked an holiday with Hays Travel and have to say it was a great experience.
A lady called Mandy talked us through the booking procedure and was polite and helpful

Reply from Hays Travel - Ashton Under Lyne
The advicer was very helpful on booking my break and wood book again

Reply from Hays Travel - Ashton Under Lyne
We were welcomed the second we walked in the door and the lady who looked after us was very friendly and knowledgeable about what we wanted and where we wanted to go o

Reply from Hays Travel - Ashton Under Lyne
Fantastic service went above and beyond to try and find the holiday I wanted because I left it very late to book it was a struggle but Andrea never gave up and went on so many different holiday company sites and found the dates, flights, board and excursions I wanted.

Reply from Hays Travel - Ashton Under Lyne

Reply from Hays Travel - Ashton Under Lyne

Reply from Hays Travel - Ashton Under Lyne
The lady that dealt with us went out of her way to make sure we got the best deal for us. Really glad we got her.

Reply from Hays Travel - Ashton Under Lyne
Jess was great, we told her what we were looking for . She have us some options in our price range. Then we booked it. She sorted everything out for us. First class.

Reply from Hays Travel - Ashton Under Lyne
Very helpful and informative about the area and places to visit

Reply from Hays Travel - Ashton Under Lyne

Reply from Hays Travel - Ashton Under Lyne
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