After choosing where we wanted to go (after seeing a video in our local branch while paying for another holiday!) the next few days were spent seeing what trip would suit us best. The help and advice... See more
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See what reviewers are saying
Friendly, welcoming, knowledgeable staff who once again made the whole booking process a breeze !! Steph was brilliant, very professional and made me feel at ease - even made me a cuppa after securi... See more
Company replied
Sam was extremely helpful, even putting the Ryan Air App onto my phone and downloading the relevant info for me. Having traveled to Nerja with Hayes in March this year, I found that everything went... See more
Company replied
Great service from Lauren and Jo in helping us find an altetnative to our canceled Riviera cruise Really pleased with outcome
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Norwich Road, NR11 6BN, Aylsham, United Kingdom
- 01263 733133
4.9
Excellent
1k reviews
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Reply from Hays Travel - Aylsham
Hello,
Thank you for leaving me this lovely 5* review.
It is great to hear you found it stress free and better than booking online, we love being able to give personal service.
I hope you're both looking forward to your holiday.
Thanks again, Elyse :)
Great service from Sam
Sam , was helpful , knowledgeable, friendly , took her time to help us
8 June 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you for taking the time to leave Sam this lovely 5* review.
It is amazing to hear that you found Sam helpful, knowledgeable and friendly!
Thank you for booking your holiday with us! Thanks, Elyse :)
The travel consultant listened to our…
The travel consultant listened to our needs and found a perfect holiday for us
8 June 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you for leaving me this lovely 5* review.
It was so lovely seeing you both yesterday, I am so glad I was able to find you both a fab holiday!
I hope you're both looking forward to it! Thanks, Elyse :)
Elyse was great
Elyse was great! She was friendly, polite, knowledgeable and very efficient. 10/10 Thank you
8 June 2026
Reply from Hays Travel - Aylsham
Hello!
Lovely seeing you again yesterday! Thank you for booking with us again!
I am so glad to hear you found I was friendly, polite, knowledgeable and very efficient!
I hope you are both looking forward to your well overdue holiday!
Thanks, Elyse :)
We always use Hays Travel in Aylsham.
We always use Hays Travel in Aylsham.
All the staff are great and very knowledgeable on making your holiday special. Jo the manager has sorted our holidays for many years. So a big thank you Jo for sorting out our next trip.
6 June 2026
Reply from Hays Travel - Aylsham
Thank you so much for our 5 * review. We will pass this review over to Jo who will be delighted to hear you enjoyed the experience of all our team here at Aylsham Thank you again.
Thank you to Steph for being so patient…
Thank you to Steph for being so patient and understanding while we went through multiple different holiday options.
We have just come back from our first cruise and have had such an amazing time; we would not have thought of this option if it was not for Steph and Jo’s help. Thank you again for all the hints and tips.
31 May 2026
Unprompted review
Reply from Hays Travel - Aylsham
We are so pleased to hear you had such an amazing first cruise experience! It's wonderful that Steph and myself could help you discover this option. So glad you enjoyed it, I bet you are already think of another cruise! Thank you again for your kind words and we look forward to helping you again with future travel plans. Jo and the team :)
Excellent service from Sam with booking…
Excellent service from Sam with booking our family holiday.
31 May 2026
Reply from Hays Travel - Aylsham
Thank you for sending over a 5* review for my services. It was lovely to get your family holiday all booked. If you need any more help please do not hesitate to get in touch. Thank you again Sam
We had Elyse help us book our holiday…
We had Elyse help us book our holiday and we couldn’t fault her. Very friendly and made it very easy to book our 3 destination holiday. Gave us some tips and recommendations on things to do and where to go. The whole atmosphere in the place was brilliant
21 May 2026
Reply from Hays Travel - Aylsham
Thank you so much for your lovely 5 * review of our Elyse. We love the fact that you had such a brilliant experience in our branch and we look forward to helping you again.
Talking to a representative far better than doing it yourself
Talking to a representative she could help us with the late booking and what was available by her ringing sanders and the hotel...had we booked online we probably would not have known about the one available room in the hotel and not gone ahead with the booking....
20 May 2026
Reply from Hays Travel - Aylsham
Thank you so much for this lovely feedback. It was my pleasure helping you book your holiday and I am so happy I could take the stress away from you and get you booked on this fab trip. Thank you again for booking with Hays Travel Aylsham. We look forward to seeing you again in our branch. Jo :)
Staff friendly
Staff friendly
Knowledge was good and went out of way to accommodate our needs
6 May 2026
Reply from Hays Travel - Aylsham
We appreciate your kind words. We are glad Lauren could assist you so well with your lovely holiday plans. We look forward to speaking to you again. Kind Regards Jo and the team. Aylsham
We have been dealing with jo at Aylsham
We have been dealing with jo at Aylsham
She found us a great deal. We said what we were looking for and nothing was too much trouble. Great customer service. Thank you
16 May 2026
Reply from Hays Travel - Aylsham
Thank you for your wonderful feedback!I am so pleased you are happy with my service and I loved helping you with the trip planning and finding you a wonderful holiday. The countdown can well and truly begin. Thank you again for booking with me, Jo :)
Travel Insurance
I visited my local branch in aylsham yesterday to get a last minute travel Insurance for my daughter.Lauren was very helpful and made sure my daughter had the correct level of cover for her trip it was very convenient and easy Thankyou hays travel .
13 May 2026
Reply from Hays Travel - Aylsham
Thank you for taking the time Helen, your feedback means a lot to us. Wishing your Daughter a wonderful fun filled trip. See you soon. Lauren
Reply from Hays Travel - Aylsham
Thank you for your kind feedback! We're delighted to hear that you found our team helpful and knowledgeable. I am very happy we found the perfect cruise for you. Thank you, Steph.
AMAZING SERVICE FROM HAYS TRAVEL IN AYLSHAM
Steph and her Manager did all they could to assist us to ensure that we booked a holiday which met all of our requirements. They went above and beyond any help we have received from other travel agent companies and we would not hesitate to recommend the team at Hays Travel in Aylsham
10 May 2026
Reply from Hays Travel - Aylsham
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you had such a positive experience with us here in Aylsham. It was a real pleasure helping you find the perfect holiday and we’re so pleased that you have this lovely holiday booked and in the diary to look forward to.
Your kind words about myself and my manager Jo truly mean a lot and we’re especially grateful for your recommendation. We always aim to go the extra mile for our customers, so it’s fantastic to know that this made a difference for you.
The countdown can begin to your amazing trip. We look forward to welcoming you back in store again soon! ✈️🌴Thanks again, Steph :)
Reply from Hays Travel - Aylsham
Thank you very much for our 5* Review. We are happy to help you with any queries that you have in the future.
Staff very helpful
Staff very helpful. Take time to explain all your questions. Did everything for me.
2 May 2026
Reply from Hays Travel - Aylsham
Thank you for taking the time to provide this feedback. It has been a pleasure and I will pass this over to Sam. We look forward to seeing you again in branch soon.
Reply from Hays Travel - Aylsham
Hello,
Thank you for leaving us this lovely 5* review.
So lovely to hear you found us helpful. I hope you're looking forward to your holiday.
Thank you again, Elyse :)
Great experience booking our holiday holiday…
Great experience booking our holiday with eleyse. She is very efficient and very helpful 10 out of 10
28 April 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you for leaving me this lovely review.
I love always booking your holidays, so glad we have got another one in the dairy for you both.
Thank you again, Elyse :)
This is the 3rd time we have been into…
This is the 3rd time we have been into Hays Travel at Aylsham to book a holiday abroad this year, both Elyse & Lauren are extremely helpful as regards destinations and advising on travel money.
26 April 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you so much for booking with us for the 3rd time!
Myself and Lauren have loved planning your holidays for this year and glad we are able to hlep you.
As you know we are hear to help for any questions etc.
See you both soon. Elyse :)
Very friendly staff and knowledgeable…
Very friendly staff and knowledgeable about the cruise and holiday destination.
19 April 2026
Reply from Hays Travel - Aylsham
Hello Darren,
Thank you for leaving me this lovely 5* review!
It was so lovely to be able to book your cruise for next year. Thank you for the feedback that you found us friendly and knowledgeable.
You know where I am for Rome. Thanks again, Elyse :)
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