Kay listened to what we wanted from our bespoke holiday, arranged all the flights to 3 locations and helped us choose our hotels. She was very knowledgeable in attractions and things to see in one of... See more
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See what reviewers are saying
We have been booking our holidays at Hayes for years now and they are Amazing! ..staff are Amazing Excellent Customer Service x
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All the staff in the Ayr branch are great. Nicola booked our holiday for us but felt like the whole team contributed to making it right for us with advice on hotels and activities. We left with a holi... See more
Company replied
The attention to detail on our recent cruise was second to none! From the booking process until our return everything went like clockwork! We are elderly, which made the excellent planning very import... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Alloway Street, KA7 1SP, Ayr, United Kingdom
- 01292840294
4.9
Excellent
575 reviews
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5star treatment from Kay for our family Holiday.
Kay helped us book an all inclusive holiday for five of us in Turkey. Her customer care was outstanding. She’s very knowledgeable on the area and other areas to give us the best hotel. We couldn’t have asked for any better. We will be back to book again with you ⭐️
Adams Family
10 August 2025
Reply from Hays Travel - Ayr
Thank you so much for your kind review, very much appreciated.
Perfect customer service and we got…
Perfect customer service and we got exactly what we asked for
9 August 2025
Reply from Hays Travel - Ayr
Thank you so much for your kind review, very much appreciated.
The staff were so helpful in the Ayr…
The staff were so helpful in the Ayr branch especially Abbie from looking for a holiday and explaining all the offers that were available to helping us find the right holiday package
8 August 2025
Reply from Hays Travel - Ayr
Thank you so much for your kind review, very much appreciated.
Best travel agent in ayr
They made us feel welcome didn’t rush us
Gave us plenty of options we even got a pen lol honestly everyone if your looking for a holiday you won’t go wrong with these ladies especially Nicola
6 August 2025
Reply from Hays Travel - Ayr
Lol this made me giggle it was the pen thanks for the lovely feedback lovely lady means a lot Cheers Nicola
Reply from Hays Travel - Ayr
Thank you for the lovely feedback. Abbi
Flights to Australia
Our flights and car hire were carried out very professionally and efficiently by Abbi.She was very friendly and the experience was great.This is the second time we have used Hays travel agency,and we'd have no hesitation in using them again.
5 August 2025
Reply from Hays Travel - Ayr
Thank you very much for your kind feedback, it's greatly appreciated, Abbi
It was the easiest way to book my…
It was the easiest way to book my holiday excellent staff, everything was done on the phone, first class experience 👍
5 August 2025
Reply from Hays Travel - Ayr
Thank You So much for your kind feedback, Its greatly appreciated :) Thanks Abbi
Great customer service
Needed to book a particular hotel & flights for specific dates in April 2026. Kay was able to sort this very quickly & at a good price. All done in less than 30mins. Great customer service with a smile. Thanks
27 July 2025
Reply from Hays Travel - Ayr
Thank You So much for your kind feedback, Its greatly appreciated :) Thanks kay
Top notch service provided by an excellent advisor who found us the ideal holiday.
Great service and excellent staff.
31 July 2025
Reply from Hays Travel - Ayr
Thank You So much for your kind feedback, Its greatly appreciated :) Thanks Abbi
Reply from Hays Travel - Ayr
Thank you very much for your feedback, it's greatly appreciated , Louise
Reply from Hays Travel - Ayr
Thank you for the lovely feedback. Britney
Was all very easy
Was all very easy. contacted via fb messenger and response was very quick. Explained what we were looking for and perfect holiday found and booked!
1 August 2025
Reply from Hays Travel - Ayr
Hi Lorna, thank you for your kind comments. Abbi :)
As always Kay couldn’t have been more…
As always Kay couldn’t have been more helpful. Kay makes booking and all arrangements stress less. Would not use another travel agent
30 July 2025
Reply from Hays Travel - Ayr
Thank you so much for the lovely feedback. Kay
bucket list 😎…
thank you so much again kay at hays ayr and the girls .As always amazing team to book my future holidays 😎
Looking forward to many more super exciting
27 July 2025
Reply from Hays Travel - Ayr
Hi Caroline thank you so much for the lovely feedback. Cheers Kay
Reply from Hays Travel - Ayr
awe thank you so much for the lovely feedback means a lot cheers Nicola
Above and beyond
In one word Nicola, we have been booking our holidays in the Ayr branch for many years. Nicola is professional, always helpful and goes that extra wee bit
24 July 2025
Reply from Hays Travel - Ayr
Awe thank you so much for the lovely feed back cheers Nicola
Very helpful go the extra mile very…
Very helpful go the extra mile very efficiebt & knowledgeable Woukd strongly recommend the staff there in particular Kay
22 July 2025
Reply from Hays Travel - Ayr
Thank you for the lovely feedback. Kay
Britney went above and beyond the norm…
Britney went above and beyond the norm to sort the right holiday for us
22 July 2025
Reply from Hays Travel - Ayr
Thank you for the lovely feedback. Kay
Reply from Hays Travel - Ayr
Hi Anne, thank you for your kind comments :) Nicola
Reply from Hays Travel - Ayr
Hi Janice, thank you so much for your kind feedback it is appreciated :) Britney x
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