We booked are holiday this week to torremolinos,Donna has arranged our holidays for the past few years, always gives us really good advice.All the staff in the Ballymena office are very curtious the m... See more
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Chloe was excellent in explaining choices destinations, hotels and package in general. As this is my first solo trip away I found it comfortable and good advice given to me and made the right choi... See more
Great travel advisors who are knowledgeable and listen to what you're looking for and find it for you at a great price. Donna is normally who we always work with and couldn't recommend her more. This... See more
My travel agent Chloe was extremely helpful and made my visit very enjoyable. I am looking forward to my cruise in May 2027 and know if I have any worries I can drop in and discuss them with her.
Company details
- #20 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 26, Fairhill shopping Centre, BT43 6UF, Ballymena, United Kingdom
- 02825530019
4.9
Excellent
781 reviews
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Making the right choice
We were unsure of the destination of our next holiday but Stef printed out various choices which allowed us to make the right choice.. so big thanks to Stef and her team.
4 January 2026
Reply from Hays Travel - Ballymena
Thanks so much for the lovely feedback! :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Reply from Hays Travel - Ballymena
We appreciate your kind words! We are happy Amy provided such great service.
Great offers available
Friendly, knowledgeable, helpful staff who were eager to assist me to find the best deal. Also followed up with email regarding other holidays I had looked at. Great choice of offers which can be booked with a deposit. Can also pay in installments if you need to.
9 January 2026
Reply from Hays Travel - Ballymena
Thanks for the great feedback - I will be sure this is passed to Chloe :)
Reply from Hays Travel - Ballymena
Thanks for the feedback :)
Super star staff
Extremely helpful staff, really pleasant to talk to and very professional. We're really looking good forward for this holiday.
30 November 2025
Reply from Hays Travel - Ballymena
We appreciate you taking the time to share your experience. We're happy to hear that our team was so helpful and pleasant. We hope you enjoy your holiday!
Reply from Hays Travel - Ballymena
We appreciate your continued support and are so glad that you find our service helpful and effective.
Friendly staff member who made sure we…
Friendly staff member who made sure we got the holiday we wanted at a great price.
6 January 2026
Reply from Hays Travel - Ballymena
We appreciate your positive feedback!
Amy 1
Amy was very helpful throughout visit.
Nothing was a bother to her and very patient
Great personality
As a customer will come back again
6 January 2026
Reply from Hays Travel - Ballymena
We're happy to hear that your visit was so positive! It's great to know that Amy was helpful and patient. We appreciate your feedback and look forward to seeing you again.
Amy was so helpful.
Amy was so helpful.
Went over and beyond to find a perfect hotel for us to stay.
Communicating was smooth.
31 December 2025
Reply from Hays Travel - Ballymena
Thank you for your positive feedback!
Emails response to in a timely fashion…
Emails response to in a timely fashion and advice provided when needed
23 November 2025
Reply from Hays Travel - Ballymena
Thank you for your positive feedback; it means a lot to us.
Our agent Donna was very helpful and…
Our agent Donna was very helpful and covered everything we needed. Will continue to use Donna again as always go beyond to get us exactly what we need.
21 December 2025
Reply from Hays Travel - Ballymena
We appreciate your fantastic feedback! It's great to hear that Donna was so helpful and met your needs. We look forward to assisting you again!
City break planning
I went in on the spur of the moment with little or no thought or planning, yet ended up with the perfect city break Birthday present for my husband.
Fabulous help and infinite patience.!
29 November 2025
Reply from Hays Travel - Ballymena
Thank you for your great feedback!
Great help was appreciated as this was…
Great help was appreciated as this was a multi flight booking and everything was sorted very efficiently by Donna
7 December 2025
Reply from Hays Travel - Ballymena
We're happy to hear that the multi flight booking was sorted efficiently. We appreciate you taking the time to leave us such positive feedback.
Reply from Hays Travel - Ballymena
We appreciate you taking the time to share your experience; we're so happy to hear you feel welcome with our team.
Excellent customer service
Excellent customer service. Very friendly and knowledgeable.
29 November 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Thanks so much Donna in Hayes Ballymena…
Thanks so much Donna in Hayes Ballymena .. we got our holiday booked so quickly and efficiently as usual made it all so easy!! Amanda Ballymena
2 December 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Fairhill, Ballymena ladt visited 28.11.25
Friendly, helpful staff. My go to place when looking to book a holiday.
28 November 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Kelly with humour
Kelly served my wife and I she had a good sence of humour which made the booking for the holiday fun to do
23 November 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely comments! :)
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