We have used Hays Travel several times, always excellent service. On a recent trip we were unfortunate enough to fall foul of beurocracy in Germany which caused us to miss a connection. I phoned Hay... See more
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We saw Clare who was just brilliant. She understood exactly what we wanted and took the time to walk us through our options. She was professional and personable and left no stone unturned, and because... See more
Claire went out of her way to help me book a special holiday for my daughters 30th next year , we kept changing hotels and flights until we found the right choice, thank you so much.
Very professional & friendly service. Claire listened to what I was looking to do and arranged all to fit my budget & wishes. Nothing was too much trouble & at No time did I feel I was being rushed. W... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 5 The Alhambra Centre, S70 1SB, Barnsley, United Kingdom
- 01226697455
4.9
Excellent
2k reviews
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I enjoy my visits to Hays Travel in…
I enjoy my visits to Hays Travel in Barnsley , all the staff are very good at dealing with customers ,And they do it with confidence,And greet everyone with a warm smile as soon as they walk into the shop.
17 August 2026
Lovely experience booking holiday with corrine
Talking to corrine was very nice she was really helpful seemed to know just what we wanted from our holiday she had visited the destination to which were looking to book so could offer good advice on things to do felt very relaxed when speaking to her and she was extremely patient when we were trying to make payment 😊
16 August 2026
Louise was fab as always
Louise was fab as always! Booked our holiday no stress or hassle. Amazing
13 August 2026
Very pleasant experience with booking…
Very pleasant experience with booking with hays travel, provided a professional service and wasn’t pushy at all. Explained our chosen destination to us perfect and it is exactly what we are looking for. We look forward to choosing you next time.
11 August 2026
Brilliant service
Tracy was very knowledgeable and efficient and did exactly what I asked. She was able to advise and identify the right flights for us. This reassured us that with the backing of Hays, we had a good deal and peace of mind that everything was above board. I would not have been comfortable booking long haul flights direct online.
Tracy was recommended by a friend who had found her to be helpful above and beyond.
10 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Barnsley
Thank you for your kind review it really is appreciated
Got everything I wanted in very quick…
Got everything I wanted in very quick time.
I was attended by a lovely young lady who explained everything clearly and efficiently..
28 July 2026
Reply from Hays Travel - Barnsley
Thank you for your kind review it really is appreciated
We didn't really know exactly where we…
We didn't really know exactly where we wanted to go somewhere in Spain The girl that helped us was very patient and we did find something in the end thank you for your help
7 August 2026
Booking a cruise holiday
The lady we saw to book our holiday was courteous, helpful and efficient. So we were happy with the service she gave.
30 July 2026
Staff all great pleasant and…
Staff all great pleasant and attentive.maddison went above and beyond sorting out a particular area in sorrento for us at barnsley branch
7 August 2026
City break
Our agent Doula, in the Barnsley branch, was brilliant. She asked us what we wanted, and then went on to sort everything.
30 July 2026
Amazing customer service 5 star!
Staff are extremely knowledgeable, but also have excellent customer service skills. Corinne and Madison from the Barnsley branch both went about and beyond! We had heard that Hays Travel was a really good option and thought we would visit the store. When presented with a list of requirements Corinne surpassed them and although not working on the day we finalise the holiday, she chased things up while off and she passed us onto Madison who was just as helpful. We would highly recommend Hays Travel Barnsley and will use them for our next holiday!
5 August 2026
Staff more than helpfull polite…
Staff more than helpfull polite excellent service will definitely use again
4 August 2026
Very helpful full and was happy with…
Very helpful full and was happy with the price of holiday will definitely be booking again in future
1 August 2026
Excellent service friendly polite staff
31 July 2026
Very helpful staff went above and…
Very helpful staff went above and beyond to explain everything
1 August 2026
Booking was so easy and staff very welcoming and as an OAP they had all the time in the world for me especially as i require a walk in shower. I will recomend Hays Travel to all.
Booking was so easy and staff very welcoming and as an OAP they had all the time inthe world me especially as i require a walk in shower. I will recomend Hays travel to all.
24 July 2026
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