We have used Hays Travel several times, always excellent service. On a recent trip we were unfortunate enough to fall foul of beurocracy in Germany which caused us to miss a connection. I phoned Hay... See more
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We saw Clare who was just brilliant. She understood exactly what we wanted and took the time to walk us through our options. She was professional and personable and left no stone unturned, and because... See more
Claire went out of her way to help me book a special holiday for my daughters 30th next year , we kept changing hotels and flights until we found the right choice, thank you so much.
Very professional & friendly service. Claire listened to what I was looking to do and arranged all to fit my budget & wishes. Nothing was too much trouble & at No time did I feel I was being rushed. W... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 5 The Alhambra Centre, S70 1SB, Barnsley, United Kingdom
- 01226697455
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Terri’s customer service was second to none.
The service we received from Terri was second to none. She deserves more than a five star rating. We asked her to find us an available cruise with an accessible cabin and the need of an evacuation chair as my wife is a wheelchair user. She put her skills in practice and after some searching she did exactly that. Thank you Terri

Reply from Hays Travel - Barnsley
Amazing experience from booking to…
Amazing experience from booking to arrriving home.
It was our first cruise and Hays travel helped us all the way
Hope to book another cruise with them soon

Reply from Hays Travel - Barnsley
Im so grateful for the patience the…
Im so grateful for the patience the staff have in store. They are so kind and always have time to deal with my enquires .I will only Use HaysTravel .I have had plenty of holidays and booked some more. Id Like to Thank All of The Staff .x

Reply from Hays Travel - Barnsley
Excelent staff nothing to much trouble…
Excelent staff nothing to much trouble and thank you to katy for arranging our assistance needs. All the staff are pleasant and helpfull⁰

Reply from Hays Travel - Barnsley
Fantastic staff
Fantastic staff, nothing too much trouble, so easy to deal with, took all the hassle out of booking the holiday.

Reply from Hays Travel - Barnsley

Reply from Hays Travel - Barnsley
Booked 4 hols this year and 1 with you…
Booked 4 hols this year and 1 with you next year, staff knowledge brill,

Reply from Hays Travel - Barnsley
Corrine was fantastic very patient with…
Corrine was fantastic very patient with us I hope we get to book our next trip with her

Reply from Hays Travel - Barnsley
Cruise to look forward to.
Tilly booked our cruise holiday first visit in a friendly and efficient manner.

Reply from Hays Travel - Barnsley
We always book our holidays through…
We always book our holidays through Hays Travel Barnsley. The staff are always so helpful and make sure you get the holiday that is best for you

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Reply from Hays Travel - Barnsley
Disney trips!
We have sat down twice with Katy when we have been in and she has honestly been fantastic. Found us great deals on disneyland paris and Orlando, plenty of great tips for our trips too.

Reply from Hays Travel - Barnsley

Reply from Hays Travel - Barnsley

Reply from Hays Travel - Barnsley
Katie Griffiths always goes above and…
Katie Griffiths always goes above and beyond to get us the right holiday at the right price. So professional and extremely knowledgeable throughout the whole process.
Wouldn’t go anywhere else other than Katie to book my holidays

Reply from Hays Travel - Barnsley
Friendly efficient travel agent Claire
Friendly efficient travel agent Claire. Always offers best and variety of suitable options . Listens to customers needs and no pressure to make decisions.

Reply from Hays Travel - Barnsley

Reply from Hays Travel - Barnsley
Corrine Barnsley branch hays travel
The travel agent Corrine at the Barnsley branch was absolutely brilliant, could not do enough for us 😀 went above and beyond to get us the perfect holiday for my friend and I.

Reply from Hays Travel - Barnsley
Benidorm
Good helpful staff always friendly and sociable. Tracy at the shop sorted our holiday
. Very pleased.

Reply from Hays Travel - Barnsley
Staff always very helpful and patient…
Staff always very helpful and patient and explains clearly. Louise at the Barnsley office is extremly professional

Reply from Hays Travel - Barnsley
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