Hays Travel - Barnsley Reviews 

1,702
TrustScore 5 out of 5

4.9

Unit 5 The Alhambra Centre, S70 1SB Barnsley, GB


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Rated 5 out of 5 stars

We have used Hays Travel several times, always excellent service. On a recent trip we were unfortunate enough to fall foul of beurocracy in Germany which caused us to miss a connection. I phoned Hay... See more

Rated 5 out of 5 stars

Just booked a holiday to Japan for next year. Was served by Shelley at the Barnsley branch. what a credit to the company, every question answered, all requirements met and on top of that extremely ple... See more

Rated 5 out of 5 stars

We saw Clare who was just brilliant. She understood exactly what we wanted and took the time to walk us through our options. She was professional and personable and left no stone unturned, and because... See more

Rated 5 out of 5 stars

Claire went out of her way to help me book a special holiday for my daughters 30th next year , we kept changing hotels and flights until we found the right choice, thank you so much.


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 5 The Alhambra Centre, S70 1SB, Barnsley, United Kingdom

  • 01226697455

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,702)

116,812 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff always very helpful and patient…

Staff always very helpful and patient and explains clearly. Louise at the Barnsley office is extremly professional

5 June 2026
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Reply from Hays Travel - Barnsley

thank you for writing this review and for your kind words. best wishes Louise

Rated 5 out of 5 stars

printer…

Good experience with staff printer broken so could not print out travel papers

11 June 2026
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Reply from Hays Travel - Barnsley

thank you for taking the time to write this review, please rest assured that our printer is now working and we can print your documents. Apologies for the inconvenience.

Rated 5 out of 5 stars

Another fantastic experience booking…

Another fantastic experience booking with Hays Travel Barnsley. I went into the branch with details of a cruise I was interested in, and Clare managed to get me a great price that beat all the online searches I’d done beforehand.

I’ve been booking with Clare for a number of years now, and we’ve built a great friendly relationship. She always goes above and beyond to help and makes the whole booking process easy and stress-free. Nothing is ever too much trouble for her.

Clare is always happy to answer any questions and follows up quickly by email or phone call if needed. Her customer service is second to none, and it’s reassuring to know she’s there if you need anything.

It’s nice to deal with someone who genuinely cares about finding the best holiday for you. I always leave the shop with a smile on my face and feeling excited about my next trip.

A big thank you to Clare and the team at Hays Travel Barnsley. I wouldn’t hesitate to recommend them to anyone looking for friendly, professional service and great value holidays.

10 June 2026
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Reply from Hays Travel - Barnsley

Thankyou for your lovely review :)

Rated 5 out of 5 stars

It was a very good experience Tracy…

It was a very good experience Tracy who dealt with us as always was very thorough,
She is always very helpful and polite , we got exactly what we wanted, it took no time atall,
Thank you Tracy.

8 June 2026
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Reply from Hays Travel - Barnsley

Thankyou Herb n Sandra for the lovely review lovely to speak to you both see you soon Tracy xx

Rated 5 out of 5 stars

The staff at Barnsley branch are the…

The staff at Barnsley branch are the most helpful people I've met. They go out of their way to make sure you are completely happy with your booking and will continue to help with any enquiries afterwards. You can bob in anytime.

7 June 2026
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Reply from Hays Travel - Barnsley

Thank you so much for your comments :-) Regards Terri

Rated 5 out of 5 stars

We were met at the front of the shop…

We were met at the front of the shop with a friend day welcome. After been directed to Louise's desk, Louise listened to what we were hoping for and did a few searches till she found us the perfect holiday. Louise explained everything as she went along.

5 June 2026
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Reply from Hays Travel - Barnsley

thank you for writing this review and for your kind words. best wishes Louise

Rated 5 out of 5 stars

Excellent service

Excellent service

6 June 2026
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Reply from Hays Travel - Barnsley

thank you for taking the time to write this review and for your kinds words.

Rated 5 out of 5 stars

Professional and pleasant

Young lady who delt with my booking was very pleasant and helpful, did not take long to book my holiday.

3 June 2026
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Reply from Hays Travel - Barnsley

thank you for taking the time to write this review and for your kinds words.

Rated 5 out of 5 stars

Our rep was lovely and really helpful…

Our rep was lovely and really helpful she couldn't do enough for us her name is terri and we always book with hays travel in barnsley.

1 June 2026
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Reply from Hays Travel - Barnsley

Thank you so much for your lovely comments
Kind regards Terri :-)

Rated 3 out of 5 stars

Got my steps in.

Problems with computer systems ,meant we were instore over an hr trying to complete our insurance booking.
The lack of instore system meant i had to leave the store at least four times to get a signal .
This wants lookin into .
.

31 May 2026
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Reply from Hays Travel - Barnsley

We are truly sorry about the difficulties you experienced with our systems and signal issues during your visit. We are actively investigating this matter to prevent future occurrences.

Thank you again for your patience and for booking with us.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

A lovely helpful and patient lady…


A lovely helpful and patient lady called corrine helped us find what we were looking for.

22 May 2026
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Reply from Hays Travel - Barnsley

Thank you for your kind review it really is appreciated and it was a pleasure to book your holiday

Rated 5 out of 5 stars

As always

As always, a first-class, professional, friendly and courteous service!

Holiday all sorted, literally in minutes.

29 May 2026
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Reply from Hays Travel - Barnsley

Thankyou Gary! Hope you have a lovely time away :)

Rated 5 out of 5 stars

Visit to Store

Went in store on a Sunday,it was lovely to be greeted with a smile,I had great customer service.

24 May 2026
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Reply from Hays Travel - Barnsley

thank you for taking the time to write this review and for your kinds words.

Rated 5 out of 5 stars

Happy Holiday

I called into Hayes to book a holiday for my family and was greeted politely and sat with a young lady called Shelley
She showed me holiday packages and described all the details until I chose one
Shelley was confident and knew what to look for
She has a sense of humour and I would definitely go to her when I book another holiday

23 May 2026
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Reply from Hays Travel - Barnsley

Thank you for your lovely review. I'd be very happy to help you again

Rated 4 out of 5 stars

Staff very helpful 👍

Staff very helpful 👍

23 May 2026
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Reply from Hays Travel - Barnsley

thank you for taking the time to write this review and for your kinds words.

Rated 5 out of 5 stars

Corine was very peoffessional calming…

Corine was very peoffessional calming and understanding.

16 May 2026
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Reply from Hays Travel - Barnsley

Thank you for your kind review, it really is appreciated and it was a pleasure to book your family holiday.

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