Hays Travel - Barry Reviews 

515
TrustScore 5 out of 5

4.9

145 Holton Road, CF63 4HP Barry, GB


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Rated 5 out of 5 stars

What was meant to be a quick in and out holiday booking turned into an hour and an half due to my fussiness. However Adam was patient, knowledgable and listened to everything we needed. So glad we wen... See more

Rated 5 out of 5 stars

Kaz is so helpful explaining she has checked reviews before suggesting the package holiday we were looking for . She has so much knowledge about the resort area and nothingis overlooked or any obligat... See more

Company replied

Rated 5 out of 5 stars

We have booked many times with Hays Travel, and each time we get a cheerful welcome , and with their knowledged approach obtain exactly what we wanted.

Company replied

Rated 5 out of 5 stars

We are new to cruise ships and this is the first time we have decided on a river cruise but the second time dealing with Peter at Hilton Road Barry who helped us before with a Northern Lights cruise... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 35 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

515 reviews

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4.9

All reviews

(515)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Peter was brilliant- found us a great…

Peter was brilliant- found us a great all inclusive last minute holiday for half term at Orca Lotus hotel in Icmeler. On our way home tomorrow after an amazing holiday!

23 October 2025
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Reply from Hays Travel - Barry

Thank you for the kind feedback and happy you enjoyed your holiday

Rated 5 out of 5 stars

Very helpful

Very helpful, informative and polite. Would recommend highly

20 October 2025
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Reply from Hays Travel - Barry

Thank you for your kind feedback

Rated 5 out of 5 stars

Always friendly

Always friendly, and very helpful great staff every time, great service

18 October 2025
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Reply from Hays Travel - Barry

Thank you once again for booking with us Julie and your lovely comments. :)

Rated 5 out of 5 stars

Best Service Going!

We don't go anywhere else why would you when you have Pete and Karen to help you. Nothing is too much trouble and their expertise too on places all over the world is second to none as theyve normally been there. We always come away excited for our next trip with the peace of mind if you need to know anything we just pop in and ask Pete such a lovely person along with Karen . Well done team Hays at Barry we love you xxx

18 October 2025
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Reply from Hays Travel - Barry

Thank you for your kind words

Rated 5 out of 5 stars

Pleasant experience

It was good dealing face to face and they were able to call upon their own personal experiences.

12 October 2025
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Reply from Hays Travel - Barry

Thank you for the lovely feedback

Rated 5 out of 5 stars

Best Hays travel shop ever.

The staff at the Barry store are all amazing. Peter is always outstanding going above and beyond. He’s the reason we book with Hays travel twice a year. Well done and keep up the great work.

18 October 2025
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Reply from Hays Travel - Barry

Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

From the time we walked in to Barry…

From the time we walked in to the Barry hays travel in Barry we felt a warm welcome and felt we could trust the staff to help us make the right decisions for our budget.
We were given plenty of choice and highly recommend them.

18 October 2025
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Reply from Hays Travel - Barry

Thank You for the kind feedback

Rated 5 out of 5 stars

Hayes Travel Barry

We are new to cruise ships and this is the first time we have decided on a river cruise but the second time dealing with Peter at Hilton Road Barry who helped us before with a Northern Lights cruise. Each time he was welcoming, very approachable, very knowledgeable and dealt with all our questions.
We have every confidence that his help will allow us to have an enjoyable experience.

7 October 2025
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Reply from Hays Travel - Barry

Thank you for the kind feedback

Rated 5 out of 5 stars

Brilliant service

Brilliant service Kaz took the time to ask us what we wanted and delivered all we asked for. Brilliant as ever.

24 September 2025
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Reply from Hays Travel - Barry

Thank you so much for your kind words and for booking with us once again :)

Rated 5 out of 5 stars

Wonderful service

Adam has been fantastic! He has been so kind and patient, we will be recommending Hayes travel to all our friends

30 September 2025
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Reply from Hays Travel - Barry

Thank you for your kind words Ann, it was a pleasure booking your trip to Australia. Thank you once again. Thanks Adam :)

Rated 5 out of 5 stars

Absolutely great

Absolutely great staff & great service ALWAYS!
Never go anywhere else to book our trips away

20 September 2025
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Reply from Hays Travel - Barry

Thank you for your kind words and for booking with us once again. Thanks Adam :)

Rated 5 out of 5 stars

Excellent service

Knowledgeable and helpful staff as always

26 September 2025
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Reply from Hays Travel - Barry

Thank you so much for your kind words and thank you so much for booking with us once again :)

Rated 5 out of 5 stars

Always get great service and advice…

Always get great service and advice make booking so easy lovely staff always helpful and very knowledgable never go anywhere else Barry branch is brilliant

20 September 2025
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Reply from Hays Travel - Barry

Good Afternoon Ernie, Thank you so much for your kind words. I hope you enjoyed your holiday. Thanks Adam :)

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