What was meant to be a quick in and out holiday booking turned into an hour and an half due to my fussiness. However Adam was patient, knowledgable and listened to everything we needed. So glad we wen... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kaz is so helpful explaining she has checked reviews before suggesting the package holiday we were looking for . She has so much knowledge about the resort area and nothingis overlooked or any obligat... See more
Company replied
We have booked many times with Hays Travel, and each time we get a cheerful welcome , and with their knowledged approach obtain exactly what we wanted.
Company replied
We are new to cruise ships and this is the first time we have decided on a river cruise but the second time dealing with Peter at Hilton Road Barry who helped us before with a Northern Lights cruise... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
145 Holton Road, CF63 4HP, Barry, United Kingdom
- 01446 688 392
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Peter was brilliant- found us a great…
Peter was brilliant- found us a great all inclusive last minute holiday for half term at Orca Lotus hotel in Icmeler. On our way home tomorrow after an amazing holiday!

Reply from Hays Travel - Barry

Reply from Hays Travel - Barry
Peter at hays was very efficient and…
Peter at hays was very efficient and knowledgeable and knew exactly what we wanted very happy with the service 😀

Reply from Hays Travel - Barry

Reply from Hays Travel - Barry
Always friendly
Always friendly, and very helpful great staff every time, great service

Reply from Hays Travel - Barry
Best Service Going!
We don't go anywhere else why would you when you have Pete and Karen to help you. Nothing is too much trouble and their expertise too on places all over the world is second to none as theyve normally been there. We always come away excited for our next trip with the peace of mind if you need to know anything we just pop in and ask Pete such a lovely person along with Karen . Well done team Hays at Barry we love you xxx

Reply from Hays Travel - Barry
Pleasant experience
It was good dealing face to face and they were able to call upon their own personal experiences.

Reply from Hays Travel - Barry
Best Hays travel shop ever.
The staff at the Barry store are all amazing. Peter is always outstanding going above and beyond. He’s the reason we book with Hays travel twice a year. Well done and keep up the great work.

Reply from Hays Travel - Barry
From the time we walked in to Barry…
From the time we walked in to the Barry hays travel in Barry we felt a warm welcome and felt we could trust the staff to help us make the right decisions for our budget.
We were given plenty of choice and highly recommend them.

Reply from Hays Travel - Barry
Hayes Travel Barry
We are new to cruise ships and this is the first time we have decided on a river cruise but the second time dealing with Peter at Hilton Road Barry who helped us before with a Northern Lights cruise. Each time he was welcoming, very approachable, very knowledgeable and dealt with all our questions.
We have every confidence that his help will allow us to have an enjoyable experience.

Reply from Hays Travel - Barry

Reply from Hays Travel - Barry
Brilliant service
Brilliant service Kaz took the time to ask us what we wanted and delivered all we asked for. Brilliant as ever.

Reply from Hays Travel - Barry
Wonderful service
Adam has been fantastic! He has been so kind and patient, we will be recommending Hayes travel to all our friends

Reply from Hays Travel - Barry
Very friendly its nice not to be rushed…
Very friendly its nice not to be rushed when looking for a holiday

Reply from Hays Travel - Barry
Absolutely great
Absolutely great staff & great service ALWAYS!
Never go anywhere else to book our trips away

Reply from Hays Travel - Barry

Reply from Hays Travel - Barry
Always get great service and advice…
Always get great service and advice make booking so easy lovely staff always helpful and very knowledgable never go anywhere else Barry branch is brilliant

Reply from Hays Travel - Barry
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







