Hays Travel - Bedminster Reviews 

832
TrustScore 5 out of 5

4.9

83 East Street, BS3 4EX Bedminster, GB


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Rated 5 out of 5 stars

If you have not visited Hays Travel office in Bedminster, Bristol, now it's the time to go there and book your dream holiday. We always book our holiday with Hays, in their Bedminster branch. The... See more

Company replied

Rated 5 out of 5 stars

Lisa who helped us book our holiday in the bedminster shop was so helpful and professional. She helped us book exactly what we wanted

Company replied

Rated 5 out of 5 stars

What a great team in Bedminster. I had a very hard booking as it was a big booking, Lisa helped massively finding the holiday which was suitable for us, and when went to book all members of staff help... See more

Company replied

Rated 5 out of 5 stars

It was a breathe of fresh air to deal with a person direly in a travel shop who was knowledgeable and helpful and who actually cared about providing good service. It was good to know that good old fa... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 83 East Street, BS3 4EX, Bedminster, United Kingdom

  • 01174055635

4.9

Excellent

TrustScore 5 out of 5

832 reviews

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4.9

All reviews

(832)

125,552 reviews in the last 12 months

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Rated 4 out of 5 stars

Good service

Good service

22 April 2026
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you Steven for your review
Regard Lisa

Rated 5 out of 5 stars

Pleasant

Pleasant, well informed, patient staff, answering queries professionally.
Booking process made very easy.

17 April 2026
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Reply from Hays Travel - Bedminster

Thank you for your kind feedback.
Sophie

Rated 5 out of 5 stars

This was my second time using Hays…

This was my second time using Hays Travel. Such a good experience.
Easy, friendly and efficient..
Thanks so much for helping me.

16 April 2026
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you for a lovely review. Kind regards Lisa

Rated 5 out of 5 stars

Always the best service

Always the best service

14 April 2026
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you for booking another holiday and leaving a great review. See you again soon. Kind regards Jackie

Rated 5 out of 5 stars

Helpful staff

Helpful staff, holiday sorted out very faster

11 April 2026
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Reply from Hays Travel - Bedminster

Thank you for popping and booking a lovely Holiday to turkey with us...It was lovely to meet you...Regards Rachel

Rated 5 out of 5 stars

Great cheap holiday

got a great hoilday from a card in there window.Very good price and with there help going somewhere new

8 April 2026
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Reply from Hays Travel - Bedminster

Thanks you for the great review, hope you have an amazing holiday. Kind regards Jackie

Rated 5 out of 5 stars

Jackie was very helpful as always.She…

Jackie was very helpful as always.She answered any questions efficiently.

7 April 2026
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Reply from Hays Travel - Bedminster

Thank you for booking another lovely holiday, please let me know if you need any further assistance. Kind regards Jackie

Rated 5 out of 5 stars

Friendly, knowledgeable staff at Hayes Bedminster

The staff at Bedminster, Bristol branch of Hayes always take the time to make sure we are able to book the best holiday for us. They are very knowledgeable and make the booking process easy.
Lisa, Rachel and the staff are always happy to assist with any queries leading up to the holiday not just at the time of booking.

22 March 2026
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Reply from Hays Travel - Bedminster

Thank you for taking the time to review the service you received from us....And thank you for your continued loyalty to us....Kind Regards Rachel

Rated 4 out of 5 stars

It was a very good experience

It was a very good experience , so much better than struggling alone. Helpful speedy efficient. The only drawback was I had to wait about 20 minutes to be served,mid Saturday afternoon. Will definitely be using again,but mid week.

22 March 2026
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Reply from Hays Travel - Bedminster

Thank you for your patience and bearing with us on a very busy saturday..Regards Jackie

Rated 5 out of 5 stars

Lisa was absolutely fantastic!!

Lisa was absolutely fantastic!!

Lisa was really helpful and took her time with us. She understood what our requirements were and helped with useful advice and gave great insight. We were apprehensive about looking for a holiday and her knowledge and experience helped us to feel and ease and comfortable in making our choice.
This experience is exactly why we booked in person and not on the internet. I have already recommended her to other friends in the Bristol area and we will be back for sure!!!
Thank you Lisa x

21 March 2026
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Reply from Hays Travel - Bedminster

Thank you for the lovely comments and booking a lovely Holiday with us....Kind Regards Lisa

Rated 5 out of 5 stars

Rachel was amazing!

Rachel, at the Bedminster branc has been amazing! My sister and I realised that cruises were not for us. Rachel sent a great choice of suitable destinations and hotels in Greece and Croatia. We have a booked a holiday in each destination, the hotels look great and suit all our requirements. Brilliant! We shall be using Hays Travel for all our future travels.

21 March 2026
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Reply from Hays Travel - Bedminster

Thank you for taking the time to review the service received I know you will have the best time on both Holidays...Regards Rachel

Rated 5 out of 5 stars

Our go to travel agent

Lisa was extremely helpful in finding our family holiday and gave us plenty of her time and expertise

21 March 2026
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you for your lovely review Sally. Really happy to help you find the perfect holiday. Kind Regards Lisa

Rated 5 out of 5 stars

Lisa was very helpful she could not do…

Lisa was very helpful she could not do enough for us so friendly and helpful we were in there about 2 1/2 hours sorting stuff out. Lisa even offered us a drink and made me a lovely cup of tea would highly recommend Lisa at heys, travel. Bedminster xx

21 March 2026
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Reply from Hays Travel - Bedminster

Thank you for your lovely feedback. Really happy to get your honeymoon all booked. Kind regards Lisa

Rated 5 out of 5 stars

Jackie

Jackie, lisa and Rachel were very helpful and informative, seeing this was the first time we have booked a cruise.

13 March 2026
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Reply from Hays Travel - Bedminster

Thankyou for the lovely comments ...Any questions please let us know always happy to help...Regards Rachel

Rated 5 out of 5 stars

In Pursuit of Pandas tour

Jackie was great at explaining the tour and answered my questions and seemed genuinely interested in my trip

11 March 2026
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you for the review Tracey, it was such a pleasure booking your lovely tour... it looks amazing! See you again soon. Kind regards Jackie

Rated 5 out of 5 stars

yes easy to book with you.

yes easy to book with you.

13 March 2026
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Hi Ian,

Thank you for taking the time to leave a review, glad we were able to help you find your holiday. Hope you have a nice time.

Kind Regards,
Sophie

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