If you have not visited Hays Travel office in Bedminster, Bristol, now it's the time to go there and book your dream holiday. We always book our holiday with Hays, in their Bedminster branch. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lisa who helped us book our holiday in the bedminster shop was so helpful and professional. She helped us book exactly what we wanted
Company replied
What a great team in Bedminster. I had a very hard booking as it was a big booking, Lisa helped massively finding the holiday which was suitable for us, and when went to book all members of staff help... See more
Company replied
It was a breathe of fresh air to deal with a person direly in a travel shop who was knowledgeable and helpful and who actually cared about providing good service. It was good to know that good old fa... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
83 East Street, BS3 4EX, Bedminster, United Kingdom
- 01174055635
4.9
Excellent
835 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lisa is such a lovely pleasant lady ,so…
Lisa is such a lovely pleasant lady ,so patient ,so helpful nothing seems to much trouble
8 January 2026
Reply from Hays Travel - Bedminster
Good Evening Karen, Thank you for your lovely feedback. Glad we could help get your holidays sorted for the year.
Kind Regards Lisa
Reply from Hays Travel - Bedminster
Thank you for your review. We are very happy to help. Kind regards Lisa
Your staff are always really helpful…
Your staff are always really helpful and do every thing to get me the best deal
1 January 2026
Reply from Hays Travel - Bedminster
Thankyou for your kind comments and booking another Holiday with us..Regards Rachel
Reply from Hays Travel - Bedminster
Thank you for taking the time to leave a 5* review for the service you received. Please let me know if you need any further assistance. Kind regards Jackie
The staff at Hays Bedminster are always…
The staff at Hays Bedminster are always helpful and very friendly we have used them before and would recommend them to everyone.
30 December 2025
Reply from Hays Travel - Bedminster
Thank you so much for your kind words, i'm so glad we managed to get you cruise booked up.... not long to wait now! Kind regards Jackie
We always use Hays to book our…
We always use Hays to book our holidays/city breaks. Always helpful and finds us the best deals. I wouldn’t go anywhere else
28 December 2025
Reply from Hays Travel - Bedminster
Thank you for your kind words Julie, hope you both have the most amazing time in Iceland... not too long to wait now. Kind regards Jackie
One phone call saying what was required
One phone call saying what was required
Reply with prices
Booked easy
Fast efficient service
Racheal great
28 December 2025
Reply from Hays Travel - Bedminster
Thankyou for booking another lovely Holiday back to Tenerife with us...Happy New Year to you both Regards Rachel
Reply from Hays Travel - Bedminster
Thankyou for taking the time to review our service....Kind Regards Rachel
I Best travel agent I have come across deal with bedminster branch in…
I deal with bedminster branch in Bristol - Lisa ,Rachel etc I think they are a great asset to your company they are so helpful and friendly, I have traveled all over the world using various travel agents but since using this branch I will not use anyone else - John Sweet - Bristol
16 December 2025
Reply from Hays Travel - Bedminster
Hi John. Thank you for kind words and lovely review. It's always a pleasure. Lisa
The staff at Hays are always very…
The staff at Hays are always very friendly and helpful. I just booked a xmas break for myself and got great advice for my holiday
20 December 2025
Reply from Hays Travel - Bedminster
Thank you for the lovely review..Have a lovely time away...Regards Rachel
Very good experience the sales person…
Very good experience the sales person was on the ball and answered all my questions.
3 December 2025
Reply from Hays Travel - Bedminster
Thank you for taking the time to leave a great review, it is appreciated. Let me know if you need any further assistance. Kind regards
Jackie
Reply from Hays Travel - Bedminster
Thank you for the great review, please let me know if you need any further assistance. Kind regards Jackie
Jackie at Bedminster Bristol Branch…
Jackie at Bedminster Bristol Branch very helpful when booking a City Break.
29 November 2025
Reply from Hays Travel - Bedminster
Thank you for taking the time to leave a 5* review on the service you received from me. Please let me know if you need any further assistance. Kind regards
Jackie
Jackie at Hays in East Street knew…
Jackie at Hays in East Street knew exactly what we were looking for. She found something for us straight away, it was so easy. Thank-you Jackie
27 November 2025
Reply from Hays Travel - Bedminster
It was lovely to see you all again yesterday and thank you for booking another holiday with me. Let me know if you need any further assistance. Kind regards Jackie x
Reply from Hays Travel - Bedminster
Thankyou for the lovely comments and your loyalty to us...Kind Regards Rachel
Excellent service
Excellent service from Lisa and Rachel. Extremely friendly and welcoming in store. I would definitely trust Hays to book my future holidays.
19 November 2025
Reply from Hays Travel - Bedminster
Thank you for your lovely comments and booking another lovely Holiday with us....Regards Rachel
Reply from Hays Travel - Bedminster
Thank you Nathan for your kind Review. You will have the best holiday.
Kind Regards Lisa
Reply from Hays Travel - Bedminster
Hi Lee,
Thank you for your feedback, glad that we could offer you the best service.
Many thanks,
Sophie
Sophie was very helpful and professional and found d the holiday we was looking for and we will return again.
Sophie was very helpful and professional
15 November 2025
Reply from Hays Travel - Bedminster
Hi Roy, I am happy that I could help you find the holiday that you were looking for, see you again soon.
Many thanks,
Sophie
Hays bedminster
Jackie the manager couldn't do more to look for our holidays she was very knowledgeable and got us best places for our needs , brilliant customer care.
13 November 2025
Reply from Hays Travel - Bedminster
Thank you for your kind words, always such a pleasure booking your lovely holidays for you. Let me know if you need any further assistance. See you soon! Kind regards Jackie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.