The young woman who delt with us very very helpful.We had a few choices she looked up the first which was fully booked the second came up trumps so we made the booking and came away very pleased will... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lizzie was brilliant from start to finish and did everything she could to find us our holiday as the one we wanted had sold out. Lizzie went through everything with us and found us a different holiday... See more
Company replied
We had previously booked a P&O Norwegian fjords cruise with Millie. She was really helpful and knowledgeable as we had never done a cruise before. We absolutely loved the cruise from start to fi... See more
Company replied
Although we went into the branch fully prepared, knowing precisely the Jet2 city break we wanted to book, Millie was excellent. Polite, efficient and friendly service throughout. Millie cross check... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
33 Toll Gavel, HU17 9AA, Beverley, United Kingdom
- 01482 534771
4.9
Excellent
659 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hays Beverley
Always receive excellent service . We are always listened to and nearly all our requirements for a holiday are usually met. A friendly welcoming staff at the Beverley branch.
25 January 2026
Reply from Hays Travel - Beverley
Lesley Shimells,
We are so pleased to hear you consistently receive excellent service and that your holiday requirements are met. Thank you for your kind words!
Kind Regards
Hays Travel
Excellent all round
The lady, Millie, who dealt with us was excellent. She did exactly what we asked for. Was helpful, polite and friendly. She also asked us if we needed car parking which we didn’t think of, so she did that too. Brilliant.
17 April 2026
Reply from Hays Travel - Beverley
Maggie,
Thank you for your wonderful feedback! We're so pleased to hear we could assist you so effectively and anticipate your needs.
Kind Regards
Hays Travel
The staff are always so helpful…
The staff are always so helpful nothings is too much trouble. We always get a great holiday organised.
17 April 2026
Reply from Hays Travel - Beverley
mary rutherford,
We are so pleased to hear this! Thank you for your kind words. We love helping you plan great holidays.
Kind Regards
Hays Travel
As always very good service
As always very good service, Billie very helpful and nothing is too much bother. Thank you to everyone in Beverley.
9 April 2026
Reply from Hays Travel - Beverley
Mr Eamon Scott,
We truly appreciate your kind words! We are delighted to know our team provided excellent service.
Kind Regards
Hays Travel
Reply from Hays Travel - Beverley
Abosede Obadeyi,
We are so glad you enjoyed your experience. We appreciate your kind words about our staff.
Kind Regards
Hays Travel
Excellent service
Excellent service. All staff are pleasant and know regular customers. Willing to answer questions and make helpful suggestions. Booking was handled very efficiently by Helen.
10 April 2026
Reply from Hays Travel - Beverley
We appreciate you sharing your experience with us. It's great to hear that you found our team helpful and efficient. We're pleased your booking process went smoothly.
Helen was very friendly and helpful
Helen was very friendly and helpful. We were more than satisfied with the service.
Thank you
2 April 2026
Reply from Hays Travel - Beverley
Thankyou. We appreciate you taking the time to share your experience. We're so happy to hear that you found the service helpful and friendly.
Helped me to decide which way to go to…
Helped me to decide which way to go to Copenhagen .
2 April 2026
Reply from Hays Travel - Beverley
Ruth Greenough,
We're glad we could help you plan your trip to Copenhagen. Thank you for your positive feedback!
Kind Regards
Hays Travel
Great experance from start to finish…
Great experance from start to finish would highly recomend them
26 March 2026
Reply from Hays Travel - Beverley
Gordon Jenney,
Thank you for your kind words! We are delighted you had a great experience.
Kind Regards
Hays Travel
The staff are all very helpful and…
The staff are all very helpful and informative and Sally always goes the extra mile when we go in to the branch. She is always welcoming, helpful and friendly.
21 March 2026
Reply from Hays Travel - Beverley
Alan,
Thank you for your wonderful 5-star review! We are so pleased to hear our team provided such helpful and friendly service.
Kind Regards
Hays Travel
Very knowledgeable member of…
Very knowledgeable member of staff.Helpful,put together a holiday of a life time for my family and I.
27 March 2026
Reply from Hays Travel - Beverley
Lynda,
We are so pleased our team created a holiday of a lifetime for your family. Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Beverley
Mr R. Goforth.,
We appreciate your kind words. We are glad we could help.
Kind Regards
Hays Travel
Reply from Hays Travel - Beverley
maggie ,
We appreciate your kind words. We are glad we could help.
Kind Regards
Hays Travel
Both Toya & Sally were extremely…
Both Toya & Sally were extremely helpful, knowledgeable and patient.
Fun to deal with too
Please drop in hard copy of itinerary
17 March 2026
Reply from Hays Travel - Beverley
Mr Stephen St.Quinton,
We appreciate your kind words! We are so happy to hear that you found our team helpful, knowledgeable, and patient. It was fun assisting you!
beverley, Hays Travel
Friendly staff that made you feel you…
Friendly staff that made you feel you mattered didnt rush us just wanted us to get the best we could get
14 March 2026
Reply from Hays Travel - Beverley
Angela Horner,
We appreciate you sharing your kind words! We're so happy to hear that our team made you feel valued and helped you find the perfect fit.
beverley, Hays Travel
Reply from Hays Travel - Beverley
Brian,
We appreciate you taking the time to leave us such a kind review! We are so glad that you found our team helpful.
beverley, Hays Travel
Toya was patient and helpful she…
Toya was patient and helpful she listened to what we wanred. She guided us to the perfect cruise for our needs. I felt valued as a customer.
10 March 2026
Reply from Hays Travel - Beverley
We appreciate you taking the time to share your experience. We're so happy to hear that we were able to guide you to the perfect cruise for your needs.
Brilliant staff
All staff are very good at what they do. So helpful and friendly a joy to visit your shop.
28 February 2026
Reply from Hays Travel - Beverley
We appreciate your kind words! We are so happy to hear that you find our team helpful and friendly, and that you enjoy visiting us.
Reply from Hays Travel - Beverley
we are so glad you found our service relaxed and easy :)
Staff very helpful and friendly sorted…
Staff very helpful and friendly sorted out holiday that we wanted, very satisfied as always with Hayes
4 March 2026
Reply from Hays Travel - Beverley
We are always happy to hear we sorted out the holiday you wanted, and you were satisfied :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.