The young woman who delt with us very very helpful.We had a few choices she looked up the first which was fully booked the second came up trumps so we made the booking and came away very pleased will... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lizzie was brilliant from start to finish and did everything she could to find us our holiday as the one we wanted had sold out. Lizzie went through everything with us and found us a different holiday... See more
Company replied
We had previously booked a P&O Norwegian fjords cruise with Millie. She was really helpful and knowledgeable as we had never done a cruise before. We absolutely loved the cruise from start to fi... See more
Company replied
Although we went into the branch fully prepared, knowing precisely the Jet2 city break we wanted to book, Millie was excellent. Polite, efficient and friendly service throughout. Millie cross check... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
33 Toll Gavel, HU17 9AA, Beverley, United Kingdom
- 01482 534771
4.9
Excellent
657 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A fantastic service!
A fantastic service from everyone in the store, but especially, Millie. Super friendly, attentive and personable. First class service, as always.
25 January 2026
Reply from Hays Travel - Beverley
Thank you for you kind feedback it's always a pleasure to book your holidays :)
Everything fantastic as usual
Everything fantastic as usual, already had a good idea which holiday we wanted to book, so all in all it took about 20mins to book and pay the deposit. Always book with hays beverley all the staff are very professional, helpful, polite and friendly.
13 January 2026
Reply from Hays Travel - Beverley
Thank you for you kind feedback it's always a pleasure to book your holidays :)
Thinking about booking a holiday? Drop in to your local HAYS
We had the fundamentals of a hoped for holiday in mind.
Dropped in at HAYS, a member of staff was immediately available and invited us to take seats at her desk.
In no time at all we were leaving with our holiday booking confirmed.
16 January 2026
Reply from Hays Travel - Beverley
We appreciate you sharing your experience. We're happy to hear that Allie was able to book you such a great holiday :)
Helen was very personable and…
Helen was very personable and professional and helped me find the cruise I wanted at a good price, nothing was too much trouble.
16 January 2026
Reply from Hays Travel - Beverley
We appreciate your kind words! We are so glad Helen could help you discover the cruise you wanted.
I have not had a Holliday for 9 years…
I have not had a Holliday for 9 years and now I am 83 years old I needed help which I got from Hellen it made booking enjoyable.
13 January 2026
Reply from Hays Travel - Beverley
We're happy to hear that you found the booking process enjoyable and received helpful support. It means a lot to us that we could assist you finding the perfect holiday
Staff at Beverley are very helpful
Staff at Beverley are very helpful, pleasant and courteous.
They will go out of their way to ensure you get just what you are looking for.
Unfortunately it was necessary to complain about transfers booked in Barbados that didn't turn up or were late. These were not booked by Beverley but by Vista.
Sally at Beverley was upset about the problem and has taken it onboard on our behalf.
6 January 2026
Reply from Hays Travel - Beverley
We're happy to hear that our staff were helpful. We are please we were able to book you to Barbados and had a great holiday. We appreciate you mentioning the transfer issues in Barbados and are sorry for the inconvenience this caused.
Delt with Toya but not happy she was…
Delt with Toya but not happy she was going to email to ask hotel for a room with sun ! I have asked thay say that no email had been sent as i am in hotel for 6 weeks very unsatisfide
17 December 2025
Reply from Hays Travel - Beverley
Thanks for your feedback and we are sorry that hotel was not able to allocate a room in the sun. We have requested a room to be in the sun with supplier on the day you booked with us. Special request is something we can ask suppliers but it is not guaranteed as we mentioned to you in person.
Hays built a bespoke cruise package for us.
Hays built a bespoke cruise package for us including flights, hotels, private transfers and insurance. All we have to do is pack and pay. A great deal of time and effort was made ensuring that all connections are made during sensible hours. Would not hesitate to recommend the Beverley branch to anyone seeking a bespoke package.
4 January 2026
Reply from Hays Travel - Beverley
We appreciate you taking the time to share your experience. We're happy to hear that Millie was able to create a tailored cruise package to meet your needs, and we hope you have a fantastic trip! :)
Helen was very helpful and personable…
Helen was very helpful and personable and understood our wants and needs perfectly which made our holiday booking experience a whole less stressful as we are not experienced travellers and didn’t know where to start!
3 January 2026
Reply from Hays Travel - Beverley
We appreciate your kind words! We're so glad we could make your holiday booking less stressful, especially as you're not experienced travelers. It was our pleasure to help!
Millie helped us decide on the best…
Millie helped us decide on the best holiday for us and our 7 year old grandson very friendly and professional
6 January 2026
Reply from Hays Travel - Beverley
We're happy to hear that we helped you decide on the best holiday for you and your grandson. We appreciate your kind words and feedback.
Family All Inclusive and Cruise
We booked 2 holidays with Sally: a beach holiday and a cruise holiday. Sally was extremely knowledgeable and friendly. We went on a Sunday morning with some vague ideas as to what we wanted to book and after 3 hours of searching with Sally we ended up booking an all inclusive holiday to the Canaries and also a cruise of the Norwegian Fjords - thank you for your patience with us! Sally talked us through lots of options, played around with dates/destinations and she ended up getting us some brilliant deals on our holidays. We will definitely be back to book future holidays!
4 January 2026
Reply from Hays Travel - Beverley
We're happy to hear that you enjoyed booking your holidays with Sally. It's great to know that our team member's knowledge and patience helped you find brilliant deals for your trips to the Canaries and Norwegian Fjords. We appreciate your positive feedback and look forward to assisting you with future holidays!
T9he young lady was Alli 9 out of 10
The young lady was Alli, was very nice and very helpful in sorting my holiday out for me, went on holiday last year through Hays Travel and no problem Mr Ellis
4 January 2026
Reply from Hays Travel - Beverley
We appreciate you taking the time to leave us such a nice review. We're so happy that we could provide a positive experience while helping with your holiday plans.
Reply from Hays Travel - Beverley
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our team was helpful and you felt comfortable.
The lady that helpes us book flights…
The lady that helpes us book flights was patient and very helpful.
A very good leve of service.
31 December 2025
Reply from Hays Travel - Beverley
We appreciate you taking the time to leave us such a complimentary review. We are so happy to hear that you found our service helpful and patient.
Reply from Hays Travel - Beverley
We appreciate you taking the time to share your kind words about our team and their dedication to providing excellent support.
Reply from Hays Travel - Beverley
We're happy to hear that the sales lady was helpful and polite! We appreciate your positive feedback.
Great service could not have been more…helpfull
Great service could not have been more helpful
11 December 2025
Reply from Hays Travel - Beverley
We appreciate you taking the time to leave us such a wonderful review! We really do hope you enjoy the cruise
Reply from Hays Travel - Beverley
Thank you Janet. Great to book you and your friends the other day nice to have something to look forward to :) Roll on summer
Although we went into the branch fully…
Although we went into the branch fully prepared, knowing precisely the Jet2 city break we wanted to book, Millie was excellent.
Polite, efficient and friendly service throughout.
Millie cross checked every element of the booking with us and ensured our needs were being met.
We also enjoyed some light hearted banter with all the team which always adds to the experience!
28 November 2025
Reply from Hays Travel - Beverley
Thanks for your great feedback as you know we all like to have a bit of fun while of course working very hard as well !
My husband booked the holiday and…
My husband booked the holiday and didn’t say any negatives about the service at all 👍
27 November 2025
Reply from Hays Travel - Beverley
Thanks for booking with us going to be a great family holiday so exciting for you all :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.