Hays Travel - Bexleyheath Reviews 

1,381
TrustScore 5 out of 5

5.0

6 The Mall Broadway Shopping Centre, DA6 7JJ Bexleyheath, GB


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Rated 5 out of 5 stars

i went into hays travel in bexleyheath saturday to book a holiday i can not praise the staff enough, they are all so friendly and the manager goes out of her way to help you in anyway she can . would... See more

Rated 5 out of 5 stars

We knew roughly where and when we wanted to go but the lady we saw helped us in deciding for certain which hotel. She was friendly, knowledgeable and helpful. We will definitely return for our next ho... See more

Company replied

Rated 5 out of 5 stars

The complications on the holiday we booked for next year would of been impossible to do yourself. Everything was done for us after over an hour in store I no the holiday will be perfect not only do th... See more

Company replied

Rated 5 out of 5 stars

Sophia always goes the extra mile to create a holiday package for you. Nothing is ever too much trouble , even researching holidays when she is not in store. Sophia knowledge is amazing, she is a c... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 6 The Mall Broadway Shopping Centre, DA6 7JJ, Bexleyheath, United Kingdom

  • 02039180708

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,381)

116,812 reviews in the last 12 months

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Rated 5 out of 5 stars

We always go to book our holidays with…

We always go to book our holidays with Samantha as she knows what we are looking for she is very friendly and helpful can’t fault her

22 July 2026
Hays Travel - Bexleyheath logo

Reply from Hays Travel - Bexleyheath

Thank you so much for booking with us again. :) Really appreciate the comments and the Loyalty.

Rated 5 out of 5 stars

We went into the Bexleyheath branch…

We went into the Bexleyheath branch just to get some ideas, we spoke to a lovely girl called Amy, and after talking things through with her we booked a cruise,

17 July 2026
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Reply from Hays Travel - Bexleyheath

Thank you for this kind review. 😊

Rated 5 out of 5 stars

Very helpful

Very helpful, nothing we asked was too much trouble. Definitely use them again.

14 July 2026
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Reply from Hays Travel - Bexleyheath

Thank you for this kind review. 😊

Rated 5 out of 5 stars

Hayes Bexleyheath

I don’t go anywhere else
Life made too easy when booking
Staff/service experience all in one branch

11 July 2026
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Reply from Hays Travel - Bexleyheath

Thank you for this kind review. 😊

Rated 5 out of 5 stars

It was a lovely experience

It was a lovely experience, a good Travel adviser, sold us everything we needed to know about the hoilday
We booked. Excellent service

10 July 2026
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Reply from Hays Travel - Bexleyheath

Thank you for booking with us!, i hope you enjoy your holiday and well deserved break! - Helena

Rated 5 out of 5 stars

Good Service.

Visited your Bexleyheath store yesterday. Saw your assistant Helena. She was excellent ! Every thing I required was dealt with, with no problems! I would recommend this branch of Hays Travel to anyone looking to travel abroad.

8 July 2026
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Reply from Hays Travel - Bexleyheath

Thank you for booking with us! I hope you enjoy your holiday!! Helena

Rated 5 out of 5 stars

Hays travel

The rep Frankie was lovely: proficient knowledgable timely patient full of information so I could make informed choices
All with a smile
All the staff very hepful
Booking process quick an simple

1 July 2026
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Reply from Hays Travel - Bexleyheath

Thank you for booking with us, i hope you enjoy your time on holiday - Franqui

Rated 5 out of 5 stars

Excellent customer service by Sophie

Excellent customer service by Sophie. Very experienced and taylored the holiday to our needs.

10 June 2026
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Reply from Hays Travel - Bexleyheath

Thank you for a lovely review :) I hope you look forward to your holiday - Sophia

Rated 5 out of 5 stars

Very helpful patient and understanding

Very helpful patient and understanding. We haven't been away for a long time Katerina made the whole process very easy

5 July 2026
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Reply from Hays Travel - Bexleyheath

Thank you so much for the lovely review, hope you have an amazing holiday. Thanks, Kat

Rated 5 out of 5 stars

Always very friendly and excellent…

Always very friendly and excellent service, never feel rushed and leave feeling happy and stress free. Claire was amazing and very helpful.

5 July 2026
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Reply from Hays Travel - Bexleyheath

Hey Helen, thank you for booking with us again. Hope you enjoy your holiday. Love Kat and Claire.

Rated 5 out of 5 stars

Claire as always excellent as ever

Claire as always excellent as ever. Got a great deal looked at different companies to get us the best price. Cannot fault her attention and customer service

3 July 2026
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Reply from Hays Travel - Bexleyheath

Hi Danny, always a pleasure finding you guys your holiday! Thank you for your lovely review, see you soon :)

Rated 5 out of 5 stars

Helpful and friendly staff

I saw Anne on my first visit about an inclusive holiday in Mexico and she ran through the various options. As it was not quite within our budget, I went back to see her the following day to discuss an all inclusive adults only in Dominican Republic and Anne matched the online price and booked it for us

1 July 2026
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Reply from Hays Travel - Bexleyheath

Thank you so much for booking with us, we really appreciate it. Hope you have an amazing holiday. Thanks, Anne.

Rated 5 out of 5 stars

Stacey made my experience effortless…

Stacey made my experience effortless nothing to much trouble and dealt with any concerns and equally had a wealth of knowledge in the travel industry

1 July 2026
Hays Travel - Bexleyheath logo

Reply from Hays Travel - Bexleyheath

Thanks so much for booking with us again, hope you have an amazing holiday.

Rated 5 out of 5 stars

worth a visit

helpful, patient and knowledgeable really friendly and listened to our requirements

30 June 2026
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Reply from Hays Travel - Bexleyheath

Thank you so much for booking with us, we really appreciate it. Have an amazing holiday.

Rated 5 out of 5 stars

Booking Benidorm short break

The assistant Stacey was friendly and patient as I had a lot of questions to ask abd didn’t rush me .

1 July 2026
Hays Travel - Bexleyheath logo

Reply from Hays Travel - Bexleyheath

Thank you so much for booking with us, we really appreciate your comments. Have an amazing holiday.

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