Saw an add on Facebook, my local branch found the holiday and found it even cheaper than the add. They then gave me quotes on other circumstances for me to compare and I then left to make my decision... See more
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Went in to Hays in Blackburn on my lunch. Steph was extremely helpful, friendly & professional. She obviously knows her job well. Steph was patient whilst i checked if i could get the leave from wor... See more
Manager at Blackburn store, was fantastic found what we was looking for. Having the app is great way to make payments, went back to see about booking for October
The staff in Blackburn were absolutely fantastic helping us sort our dream holiday to Mexico for our 10 year wedding anniversary. They went through everything thoroughly with us. Were super friendly... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
30 King William Street, BB1 7DP, Blackburn, United Kingdom
- 01254366237
4.9
Excellent
623 reviews
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KATH
Hays travel blackburn great service. JADE and Steph helped with a special needs hol to Tenerife.
16 June 2026
Reply from Hays Travel - Blackburn
We're so happy to hear Steph and Jade could assist with your Holiday! Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel Blackburn
Great customer service as always never…
Great customer service as always never book with anyone else
22 June 2026
Reply from Hays Travel - Blackburn
We're so pleased to hear you consistently receive great customer service from us. Thank you for your continued loyalty!
Kind Regards
Hays Travel Blackburn
Owen was very helpful throughout we…
Owen was very helpful throughout we came in with only an idea of what we wanted, Owen helped us .we are now looking forward to our river cruise next year
14 June 2026
Reply from Hays Travel - Blackburn
It's wonderful to hear that our team was so helpful in planning your river cruise! We're thrilled that we could assist you in finding the perfect trip. We hope you have an absolutely fantastic time next year!
Kind Regards
Hays Travel Blackburn
The travel agent listened,was helpful n…
The travel agent listened,was helpful n knowledgeable, took in to consideration the elements of he holiday we were looking for, easy to talk to and had a positive outlook, a nice person in genral
21 June 2026
Reply from Hays Travel - Blackburn
Thank you for your wonderful feedback! We are so pleased to hear that our team could help!
Kind Regards
Hays Travel
Another cruise booked!
Another cruise booked!
Fantastic service by Jill, her experience, knowledge and advice is first class on all cruise matters
13 June 2026
Reply from Hays Travel - Blackburn
We are so pleased to hear you had another fantastic experience booking your cruise with us. Thank you for your wonderful feedback!
Kind Regards
Hays Travel Blackburn
Great service…
Staff were helpful and knowledgeable when we booked our holiday.
No problems or complaints with Jade.
Good!
13 June 2026
Reply from Hays Travel - Blackburn
We're so pleased to hear that our Jade was helpful and knowledgeable when you booked your holiday. Thank you for your kind words!
Kind Regards
Hays Travel Blackburn
Second time booking with Hays…
Second time booking with Hays Blackburn. Again, amazing customer service, got the size of the hotel we wanted, with the board basis, and most importantly, within the budget we wanted. The advisor, Jill, had the patience of a saint as both me and the Mrs can be quite picky.
14 June 2026
Reply from Hays Travel - Blackburn
We are so pleased to hear about your positive experiences with us. It's wonderful to know that we could help you find exactly what you were looking for within your budget. We appreciate your kind words.
Kind Regards
Hays Travel Blackburn
I was dealt with Jade from the…
I was dealt with Jade from the Blackburn, and she was great with us, she was so easy to deal and the transaction was great, so thank you Jade you’re great.
12 June 2026
Reply from Hays Travel - Blackburn
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience. We'll be sure to pass on your kind words to our Jade
Kind Regards
Hays Travel Blackburn
Extremely helpful
Extremely helpful. Kept in touch with us regarding the bookings throughout . Steph was great! All the other staff involved in this orocess were helpful also.
21 May 2026
Reply from Hays Travel - Blackburn
Vic & Linda Heath,
We are so glad to hear our team provided such helpful communication and excellent service throughout your booking process. Thank you for your kind words!
Kind Regards
Hays Travel Blackburn
MALTA
I was treated very well, by Stephanie she was very helpful, answered all my questions, put me at ease all the time, was very sociable,
22 May 2026
Reply from Hays Travel - Blackburn
We are so pleased to hear about your positive experience. Thank you for your wonderful feedback and 5-star review! Thanks Steph
stafff
the lady that served us was very helpful and patient whilst helping us choose a family holiday. she offered her own personal recommendations which was also nice
4 May 2026
Reply from Hays Travel - Blackburn
Thank you for the lovely review, it was a pleasure to help! Don't forget to walk down the front for the chipmunks! - Jade
Excellent service
Jade and Ruby at the Blackburn office were very helpful and very knowledgeable. My sister and I actually booked a cruise.
8 May 2026
Reply from Hays Travel - Blackburn
We are so glad to hear our team was helpful and knowledgeable. We appreciate your kind words and are happy you booked a cruise!
Kind Regards
Hays Travel Blackburn
Jill was very helpful and spent lots…
Jill was very helpful and spent lots off hir time and patience to get us what we wanted
3 May 2026
Reply from Hays Travel - Blackburn
We are delighted our team provided such a helpful and patient experience. Thank you for your kind words!
Nice lady to deal with gave us a good…
Nice lady to deal with gave us a good price and let us go away and think about it
6 May 2026
Reply from Hays Travel - Blackburn
We're so pleased we could assist you and provide a great price. Thank you for your kind words!
Good communication and very friendly
Good communication and very friendly. Listen to what we wanted and searched for it.
5 May 2026
Reply from Hays Travel - Blackburn
Thank you for your kind words! We are delighted we could assist you and find exactly what you needed.
Kind Regards
Hays Travel Blackburn
Great bunch of staff
Hays travel Blackurn is such a friendly place filled with a lovely bunch of staff. They are more like friends and it's our go to place to book to go on our travels 2 or 3 times a year. The service is always top notch with a painless booking process
4 May 2026
Reply from Hays Travel - Blackburn
Thank you for your wonderful review! We are so pleased to hear that you enjoy booking your travels with us and appreciate our friendly service.
Kind Regards
Hays Travel Blackburn
Reply from Hays Travel - Blackburn
Thank you for your kind review! :)
Gill agent in Blackburn store was very…
Gill agent in Blackburn store was very helpful in booking our holiday from start to finish explaining everything we needed to no about security at the airport thank you Gill she had a lot of patience
30 April 2026
Reply from Hays Travel - Blackburn
We're so glad to hear about your positive experience! We appreciate you sharing your feedback about our team member's helpfulness and patience.
Kind Regards
Hays Travel Blackburn
Staff were very helpful and polite…
Staff were very helpful and polite explaining all,very efficient
13 April 2026
Reply from Hays Travel - Blackburn
Thank you for you kind review!
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