Saw an add on Facebook, my local branch found the holiday and found it even cheaper than the add. They then gave me quotes on other circumstances for me to compare and I then left to make my decision... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went in to Hays in Blackburn on my lunch. Steph was extremely helpful, friendly & professional. She obviously knows her job well. Steph was patient whilst i checked if i could get the leave from wor... See more
Manager at Blackburn store, was fantastic found what we was looking for. Having the app is great way to make payments, went back to see about booking for October
The staff in Blackburn were absolutely fantastic helping us sort our dream holiday to Mexico for our 10 year wedding anniversary. They went through everything thoroughly with us. Were super friendly... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
30 King William Street, BB1 7DP, Blackburn, United Kingdom
- 01254366237
4.9
Excellent
619 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knowledgeable and helpful staff with a…
Knowledgeable and helpful staff with a pleasant atmosphere throughout
27 January 2026
Reply from Hays Travel - Blackburn
We appreciate you mentioning our knowledgeable and helpful team and the pleasant atmosphere. Thank you for your kind words!
Excellent service from Laura at Hays…
Excellent service from Laura at Hays Blackburn. Very pleased all round
27 January 2026
Reply from Hays Travel - Blackburn
We appreciate you taking the time to leave us such a great review! We're so pleased to hear you were happy with our service.
It's always a pleasure to go into the…
It's always a pleasure to go into the blackburn branch to book our trips.
This is due to the manager,Stephanie.
A real lovely lady and so helpfull.The other staff all get on well and very friendly.
24 January 2026
Reply from Hays Travel - Blackburn
We appreciate you taking the time to share your kind words about our Blackburn branch and the team. We're so glad you find them helpful, and we value your continued patronage.
Arranging Flights
Invited to a family wedding in Bali wanted to stopover in Singapore. Jill at Hays travel organised an itinerary which perfectly met our needs.
17 January 2026
Reply from Hays Travel - Blackburn
We're happy to hear that the itinerary met your needs for your family wedding trip with a stopover in Singapore. Thank you for your positive feedback.
Experienced!!
The staff are all very helpful, very pleasant and understanding of my needs when travelling. They are always on hand with the right advice and go out of their way to find the holiday that you want.
24 January 2026
Reply from Hays Travel - Blackburn
We are always happy to help book your holidays! Thank you for your lovely feedback!
fabulous staff
You have fabulous staff , we dealt with Owen and he remembered us and where we had been on holiday previously which made us feel valued. The manager at the branch is great too. Wholly recommend Hays
23 January 2026
Reply from Hays Travel - Blackburn
We appreciate your kind words! It's great to hear that you feel valued by our team and that our staff provide such positive experiences. Thank you for recommending us. We will pass this onto Owen for you!
The people Laura + Ruby where extremely…
The people Laura + Ruby where extremely helpful and friendly, very pleasant especially for a Monday morning. Great service. Dave G
19 January 2026
Reply from Hays Travel - Blackburn
We're so glad to hear that you found the team members helpful and friendly. It's great to know you received such great service!
Staff at the blackburn branch are…
Staff at the blackburn branch are always very helpful in finding the holiday you are looking for,always very cheerful and happy, its a pleasure booking a holiday with you.
12 January 2026
Reply from Hays Travel - Blackburn
We are so happy to hear that our team is helpful and makes booking a holiday a pleasure for you. Thank you for your wonderful feedback!
I always book with jill..she's…
I always book with jill..she's friendly very helpful..very knowlidgable with trips
18 January 2026
Reply from Hays Travel - Blackburn
We appreciate you booking with us and your kind words. We are so happy to hear that you find our team member helpful and knowledgeable.
Hays were very helpful and professional…
Hays were very helpful and professional in their service to their customers
10 January 2026
Reply from Hays Travel - Blackburn
Thank you for your kind review.
Las Vegas trip
Ruby the travel assistant was very helpful and found the holiday we were after
17 January 2026
Reply from Hays Travel - Blackburn
Thank you for your kind review, We are so glad we could get Vegas confirmed!
I went in to our local hays travel shop…
I went in to our local hays travel shop and I was greeted by the staff . I booked a holiday with Steph . It was all very easy. I have booked with hays travel before and always been very pleased.
10 January 2026
Reply from Hays Travel - Blackburn
We're happy to hear that you were greeted well and that booking your holiday was easy. Thank you for your continued trust in us and for sharing your positive experience! We will pass this onto Steph!
Reply from Hays Travel - Blackburn
We appreciate you taking the time to leave us such a wonderful review; we are so happy to hear that you felt welcomed and supported with your questions.
Reply from Hays Travel - Blackburn
We appreciate your positive feedback. Thank you for booking with Hays Travel Blackburn
Reply from Hays Travel - Blackburn
We appreciate you taking the time to leave us your feedback :)
Reply from Hays Travel - Blackburn
We appreciate your kind words! We are so happy to hear about your positive experience with our team. Thank you for booking with Hays Travel Blackburn! :)
We got a great holiday with extras we…
We got a great holiday with extras we are delighted with at a good price.
8 January 2026
Reply from Hays Travel - Blackburn
We are so happy to hear that you are delighted with the wonderful holiday and extras we secured! :)
Reply from Hays Travel - Blackburn
Thank you for booking! It was lovely to be able to get all the family booked! :)
First Class Service
We always book with Hays in Blackburn and the team have come to know us well. Nothing is too much trouble. Steph is just the best and we also had excellent help this time from her colleague Jill.
28 December 2025
Reply from Hays Travel - Blackburn
Thank you for booking with us, Steph is the best we agree! It's always a pleasure to have you in store!
Excellent service as always
Excellent service as always. Owen was so helpful and answered all my questions
3 January 2026
Reply from Hays Travel - Blackburn
Thank you for your booking! We will pass this onto Owen for you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.