Hays Travel - Blackpool Reviews 

588
TrustScore 5 out of 5

4.9

Asda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF Blackpool, GB


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Rated 5 out of 5 stars

Initially spoke to Wayne but booked with Claire ,both of whom were professional yet friendly and knowledgeable. Booked with ease and got confirmation straight away

Company replied

Rated 5 out of 5 stars

Absolutely great service from Claire at Hays travel Blackpool, nothing was too much trouble and she made booking our holiday easy. Claire was very approachable and extremely knowledgeable. Excellent c... See more

Company replied

Rated 5 out of 5 stars

Great customer service, professional, friendly, patient, walked into store and was greeted with a friendly smile, and asked how they could help. Pointed us in the direction of Derryn. There was quite... See more

Company replied

Rated 5 out of 5 stars

Really helpful stuff always snail on the face can’t do enough for you enjoy going in the friendly and they remember if you’ve been in before they remember you and really met you feel welcome and can’t... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Asda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF, Blackpool, United Kingdom

  • 01253807243

4.9

Excellent

TrustScore 5 out of 5

588 reviews

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4.9

All reviews

(588)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Kieran was very knowledgeable and…

Kieran was very knowledgeable and helpful in arranging both the holiday and the travel money. It is very cold where they have to work, maybe you could speak to Asda and get them to fix the heating.

5 February 2026
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Reply from Hays Travel - Blackpool

Hello Mr Robinson. Thank you for taking the time to leave this review, I am happy to hear you had a great experience with us. Thank you for the concern Our head office is currently taking care of that one ^Kieran

Rated 5 out of 5 stars

Wayne is the most attentive employee

Wayne is the most attentive employee. Nothing is an issue and he goes the extra mile

1 February 2026
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Reply from Hays Travel - Blackpool

Thanks Katherine for the lovely feedback, you know where i am if you need anything. Wayne

Rated 5 out of 5 stars

Very patient with older people.

It all was very good service and will book with Hays all the time in future .never had any problems at all

23 January 2026
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Reply from Hays Travel - Blackpool

Hello Mrs Cocker, thank you for taking the time to leave this great review, I am happy to hear you received good service and will be back to book with us. Kieran

Rated 5 out of 5 stars

Went in with holiday I had found on…

Went in with holiday I had found on line and was price matched on each occasion I have enquired. Bookings made with no problems

21 January 2026
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Reply from Hays Travel - Blackpool

Hi Carole thank you for the lovely feedback, Glad we got your holiday all sorted for you. Enjoy when it comes around. Wayne

Rated 5 out of 5 stars

treated with a smile and helped us with…

treated with a smile and helped us with every thing we wanted to know.thank you.

28 January 2026
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Reply from Hays Travel - Blackpool

Hello Mr Molloy, thank you for taking the time to leave this review for Christina we are happy to hear you received great service with us. Thank you again for booking. Kieran

Rated 5 out of 5 stars

Extremely personable and helpful staff

Extremely personable and helpful staff. Our agent was very knowledgeable and dealt with our booking with ease and professionalism.
We will definitely use Hays Travel again.

17 January 2026
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Reply from Hays Travel - Blackpool

Jennie,

We appreciate your lovely feedback! We're happy to hear that our team was helpful and knowledgeable and that you were pleased with our service. We hope to assist you again soon!

Hays Travel

Rated 5 out of 5 stars

Always use hays to book our holidays

Always use hays to book our holidays. Staff are great, welcoming, helpful and everything is done for us.

17 January 2026
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Reply from Hays Travel - Blackpool

Hello Mrs. Butler. Thank you for taking the time to leave this great review for Christina and the team. I am happy to hear you found our branch welcoming and our team helpful. Thank you again for booking with us. Kieran

Rated 5 out of 5 stars

Hays keep doing great job , helpful and smiles

I always have excellent service from hays at cherry tree Road blackpool inside asda store , the staff are always happy ,so helpful and especially Wayne he has been there for us after we found our grandson kai couldn't go crete we had a week to go and found out he had luekimia sadly he couldn't fly him and daughter ,Wayne was so helpful with help with insurance and made sure we sorted paperwork on holiday to ensure toni and kai received there monies back thank you Wayne for all you advise and help , as this was really upsetting for us as family xhays keep doing your best your doing great team x Mrs hyde and family

7 October 2025
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Reply from Hays Travel - Blackpool

Hello Mrs. Hyde, We appreciate your kind words and are grateful for your recognition. We're so glad we could assist your family during such a difficult time. Our team always aims to provide the best support possible I am glad to hear Wayne provided excellent sevice, we will ensure this is passed over to him. Thank you for sharing your experience. Kieran

Rated 5 out of 5 stars

Because you said you would match a…

Because you said you would match a quote I had and you did I would rather go with a local travel agent than risk it with an Internet agent.

16 January 2026
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Reply from Hays Travel - Blackpool

Hi Carol, thank you for leaving this great review! we are happy to hear you managed to get booked with us a the same price as online. Thank you again for booking with us ^Kieran

Rated 4 out of 5 stars

It's so easy to park up and pop in to…

It's so easy to park up and pop in to the Blackpool branch ! Theres Always some one from the team waiting to help with my plans, just booked my first trip of the year ! Thank you Hayes Travel.
Looking forwards to Benidorm
Mr M GREEN

16 January 2026
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Reply from Hays Travel - Blackpool

Thank You for your feedback, we hope you enjoy your holiday. Wayne

Rated 5 out of 5 stars

Booked a holiday to lapland

Booked a holiday to lapland, Wayne was very helpful, great experience

12 January 2026
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Reply from Hays Travel - Blackpool

Thank you so much for your lovely feedback, I know your going to have a fab time when the holiday comes around. Thanks for booking with us. Wayne

Rated 5 out of 5 stars

Thank you, Team Blackpool

Returned to see the wonderful team at Blackpool Cherry Tree and book another holiday with them.
Had a great holiday in Crete last September and wanted to experience the same expert advice and customer service we received when we made the decision to book with Hays Travel

8 January 2026
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Reply from Hays Travel - Blackpool

Hi Michelle thank you for your lovely feedback, i will pass it on to our apprentice Derryn he will so pleased he provided you with great service and advice. We hope you enjoy your holiday and look forward to seeing you again in the future. Wayne

Rated 5 out of 5 stars

Very helpful.and friendly

Very helpful.and friendly

7 January 2026
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Reply from Hays Travel - Blackpool

Hi Darren, thank you for leaving this review for Derryn, we are happy to hear you found our service helpful & friendly. Thank you again for booking with us ^Kieran

Rated 5 out of 5 stars

The young lady was so helpful and…

The young lady was so helpful and nothing was too much trouble. Would definitely use again .

1 January 2026
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Reply from Hays Travel - Blackpool

Hi Mary, We're so happy to hear that our team member Christina was helpful and accommodating! We appreciate your positive feedback and are grateful for your intention to return.^Kieran

Rated 5 out of 5 stars

Helpful

Helpful, pleasant staff. Great deals.

27 November 2025
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Reply from Hays Travel - Blackpool

Hello Mrs Williams, thank you for taking the time to leave this 5* review we are happy to hear you had a good experience with us. Thank you again for booking ^Kieran

Rated 5 out of 5 stars

Fantastic service

Fantastic service , very helpful and efficient

16 December 2025
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Reply from Hays Travel - Blackpool

Hi Mr Sarginson, Thank you for taking the time to leave this 5* review for Sofia we are happy to hear you received fanatic service from us and thank you again for booking ^Kieran

Rated 5 out of 5 stars

Very helpful and pleasant staff which…

Very helpful and pleasant staff which made booking our city break easier , went out of their way to accommodate our needs.

10 December 2025
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Reply from Hays Travel - Blackpool

Hi Julia, we are so happy to hear you found Christina helpful and made the booking process pleasant, we hope you have a fantastic time in Austria when the time comes. Thanks again for booking. ^Kieran

Rated 5 out of 5 stars
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Reply from Hays Travel - Blackpool

Hi Mr Arron, thank you for taking the time to leave this 5* review for Christina we are happy to hear you received great service from us. Thank you again for booking with us ^Kieran

Rated 5 out of 5 stars

great member of staff made the booking…

great member of staff made the booking very simple,will use the company again thank you .

3 December 2025
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Reply from Hays Travel - Blackpool

Hi Mr Williams, thank you for taking the time to leave me this review, we are happy to hear you will book with us again. Thank you for booking ^Kieran

Rated 5 out of 5 stars

Sofia was so helpful we booked two…

Sofia was so helpful we booked two holidays in two days.Very knowledgeable and very pleasant to deal with

30 November 2025
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Reply from Hays Travel - Blackpool

Hi Mr Wilson, thank you for taking the time to leave this review for Sofia we are happy to hear you had a pleasant experience. Thank you again for booking with us ^Kieran

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