The person with whom I dealt was competent and friendly. After just three questions, dealt with by telephone or E-mail, we had all the information to persuade us to book the cruise. We have dealt with... See more
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See what reviewers are saying
We visited Hays in Blackwood. Finley made myself and my partners visit very welcoming, he smiled and greeted us with a hello, and once we told him what we were looking for he started looking. He looke... See more
Company replied
Absolutely unbelievable. Holiday got as good as cancelled Saturday night after huge delays at Gatwick airport. Got to hays Sunday morning at 11am and the girls done absolutely everything possible, ab... See more
Company replied
Staff at the Blackwood branch were very accommodating. Going above and beyond as they usually do in order to make our holiday work for us. We’ve been booking with Laura and the team for several years... See more
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Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1A, The Market Place, NP12 1AU, Blackwood, United Kingdom
- 01495805022
4.9
Excellent
1k reviews
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Excellent service
It was a very good experience Olivia is always very helpful and knowledgeable and it was a pleasure to have her dealing with our booking.
21 April 2026
Reply from Hays Travel - Blackwood
Thank you so much for giving Olivia lovely feedback. I will make sure that she sees this. :)
The original holiday i wanted was no…
The original holiday i wanted was no longer available and Susan went through several different options until I found the one I liked . Nothing was too much trouble. Every detail from booking hol to checking in was dealt with.
16 April 2026
Reply from Hays Travel - Blackwood
Thank you so much for giving Susan lovely feedback. I will make sure that she sees this. :)
The young girl was great
The young girl was great, very helpful and polite thank you for your help
16 April 2026
Reply from Hays Travel - Blackwood
Thank you so much for giving Olivia lovely feedback. I will make sure that she sees this. :)
what I want
I always do some research and know where and when I want to go on holiday. The staff in Blackwood always help me book what I want, rather than try to influance me with other holidays
14 April 2026
Reply from Hays Travel - Blackwood
Thank you so much for giving Sydney lovely feedback. I will make sure that she sees this. :)
Reply from Hays Travel - Blackwood
Hi Everton
Thank you for taking the time to leave me a review and booking your holiday with me, Susan
Went in to book a holiday and got what…
Went in to book a holiday and got what I wanted with help from the agent who booked the holiday he was very helpful .
11 April 2026
Reply from Hays Travel - Blackwood
Good Afternoon Paul, thank you so much for booking with us & taking the time to leave this lovely feedback. We hope you have an amazing holiday! :)
From start to finish everything was…
From start to finish everything was brilliant staff brilliant will defo be back.
30 March 2026
Reply from Hays Travel - Blackwood
Hi Kay, thank you so much for booking with us & taking the time to leave this lovely feedback. :) Olivia
Angel in a Hays suit
On entering the travel shop the agent, Susan, that dealt with us was polite, helpful and really couldn't do enough to make our experience easy. Everything we requested she endeavoured to do for us and on leaving the shop the whole of our holiday was sorted only having to collect our tickets 2 weeks before we travel. Can't thank her enough.
26 March 2026
Reply from Hays Travel - Blackwood
Hi Julie & Gerald, Thank you for taking the time to leave me a lovely review. It was a pleasure booking your holiday , Thank you Susan
Helpful and friendly
Very helpful and made you feel welcome from start to finish thank you ceri-ann very professional
5 April 2026
Reply from Hays Travel - Blackwood
Thank you for booking with me, it was lovely to book your next holiday and discuss all existing holidays! anything we can do to help please let us know!- Ceri-Ann
I only popped in to see them, and came away with another holiday booked
Oh! the Hays staff, at Blackwood, Friendly , Professional, the customer comes first. They take an interest in how you are doing,
Then there is Sue, who is training harder than ever to take part in her first ever, Caerdydd Half marathon later on at the end of the year.
The whole Hays team are out walking the Gower, this Easter i think! Their smiles say it all. and then they still find time too, find another awesome holiday for me. when i popped in to see them, the other day. Awesome!.
Hays Management Note ! you have an awesome team here.
3 April 2026
Reply from Hays Travel - Blackwood
We appreciate your wonderful feedback about our team's friendly and professional service. It's great to hear that their dedication and enthusiasm shine through, making your holiday planning awesome. We value your recognition of their hard work! & Thank you for booking with us!
Susan is always brilliant!
Susan is always brilliant!! Always goes that extra mile for us!!!!!
3 April 2026
Reply from Hays Travel - Blackwood
We appreciate your kind words! We are so happy to provide excellent service and go the extra mile for you. Thanks for your continued support.
Visiting another two countries
The staff at Hays Travel Blackwood are kind, considerate & so professional My two new holidays were booked straight away
27 March 2026
Reply from Hays Travel - Blackwood
Thank you for taking the time to leave us a review. We are so happy to hear about your experience and many holidays you book with us at Hays Travel Cwmbran
I spoke with Lorna in the Blackwood…
I spoke with Lorna in the Blackwood store she was very helpful answered all my questions we even booked fast track and airport parking with our holiday and she even got me more excited to go to Switzerland 🇨🇭
2 April 2026
Reply from Hays Travel - Blackwood
Thank you so much for taking time to give me lovely feedback, i really do appreciate it :)
Reply from Hays Travel - Blackwood
We appreciate you sharing your experience with us. We are so glad you found our service informative and friendly and cant wait to hear about your holiday!
Your agent (Finley)
Your agent, Finley was polite knowledgeable and efficient, he was was a pleasure to deal with
29 March 2026
Reply from Hays Travel - Blackwood
Michael,
We appreciate you taking the time to share your experience. We're so happy to hear that our agent was helpful and efficient for you.
Kind regards
Finlay
Great help lovely people and can't do…
Great help lovely people and can't do enough for you
17 March 2026
Reply from Hays Travel - Blackwood
Hi Howard, Thank you for booking all your holidays with us. susan
They are very helpful and nothing is to…
They are very helpful and nothing is to much trouble excellent service
23 March 2026
Reply from Hays Travel - Blackwood
Hi Thank you for taking the time to leave a review and booking with us.
Great service
10 March 2026
Reply from Hays Travel - Blackwood
Hi, Thank you for taking the time to leave a review and booking with us.
Lorna is a lovely travel agent and…
Lorna is a lovely travel agent and helped in every way she could, thank you lorna
4 March 2026
Reply from Hays Travel - Blackwood
Good Morning
Thank you for taking time out to give us feedback, we really do appreciate it :)
Staff were very helpful
8 March 2026
Reply from Hays Travel - Blackwood
thank you so much for your lovely feedback!
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