The person with whom I dealt was competent and friendly. After just three questions, dealt with by telephone or E-mail, we had all the information to persuade us to book the cruise. We have dealt with... See more
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See what reviewers are saying
We visited Hays in Blackwood. Finley made myself and my partners visit very welcoming, he smiled and greeted us with a hello, and once we told him what we were looking for he started looking. He looke... See more
Company replied
Absolutely unbelievable. Holiday got as good as cancelled Saturday night after huge delays at Gatwick airport. Got to hays Sunday morning at 11am and the girls done absolutely everything possible, ab... See more
Company replied
Staff at the Blackwood branch were very accommodating. Going above and beyond as they usually do in order to make our holiday work for us. We’ve been booking with Laura and the team for several years... See more
Company replied
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1A, The Market Place, NP12 1AU, Blackwood, United Kingdom
- 01495805022
4.9
Excellent
1k reviews
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Susan was very helpful
Susan was very helpful, made our experience very easy. Professional and knew exactly what we wanted
10 February 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback we really do appreciate it, your comments will be passed on
Simple to book…
Dealt with straight away no pressure sales, also offered to sort out printing tickets and boarding passes if we needed them to, good all round service.
9 February 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback we really do appreciate it, your comments will be passed on
The staff are so helpful and very nice…
The staff are so helpful and very nice people they make upu feel welcome and look for the best deals and holidays,they done everything for us as its my first holiday with my friend as we both a ent been away for few years and so many things as changed, we will.be booking woth these again for all our holidays.
10 February 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we really do appreciate it :)
Better price than other companies
Better price than other companies , friendly and helpful service
29 January 2026
Reply from Hays Travel - Blackwood
Hi Kerry, thank you so much for booking with us & taking the time to leave this review. We hope you have an amazing holiday! :) Olivia
Reply from Hays Travel - Blackwood
Hi Chris, thank you so much for booking with us and taking the time to leave this lovely feedback! We hope you have a lovely holiday! :) - Sydney
As always very friendly and efficient
As always very friendly and efficient
Susan always excellent
5 February 2026
Reply from Hays Travel - Blackwood
Hi Julie, thank you for taking the time to leave me a review and booking with me. susan
Reply from Hays Travel - Blackwood
Hi John, thank you so much for booking & taking the time to leave this feedback. We hope you have an amazing holiday! :) - Olivia
The assistant (Laura) in the shop
The assistant (Laura) in the shop was very helpful and knowledgeable. She help us decide where to go as we hadn’t any destination in mind.
25 January 2026
Reply from Hays Travel - Blackwood
Thank you for giving me lovely feedback and taking time out to pass your comments on, we really do appreciate it - :)
Olivia was amazing
Olivia was amazing, she went above and beyond finding multiple quote for our holiday. She kept me informed via email and saved the quotes when she knew she would be off on the day we went over to book
24 January 2026
Reply from Hays Travel - Blackwood
Hi Michael & Claire, thank you so much for booking with us and taking the time to leave this lovely feedback! We hope you have an amazing holiday! :) - Olivia
Excellent service from Olivia nothing…
Excellent service from Olivia nothing was too much trouble
31 January 2026
Reply from Hays Travel - Blackwood
Hi, thank you so much for booking with us and taking the time to leave this lovely feedback! We hope you have a lovely holiday! :) - Olivia
Lorna from Hays travel was marvellous.…
Lorna from Hays travel was marvellous she checked everything through she dealt with the third party that was selling us holiday insurance. She was clear and concise in speaking to us. We will definately book with this company again. Many thanks
28 January 2026
Reply from Hays Travel - Blackwood
Thank you so much for taking time out to give me such lovely feed back, i really do appreciate it, and we hope to see you soon :) Lorna
Very helpful and attentive
Very helpful and attentive, listened to what we wanted but guided us through it. When they said they would send or call they did!
26 January 2026
Reply from Hays Travel - Blackwood
Hi Dave, thank you so much for booking with us and taking the time to leave this review! We hope you have a lovely holiday :)
Susan dealt with my request and was…
Susan dealt with my request and was extremely helpful and knowledgeable. She helped me with my choice and was extremely patient
27 January 2026
Reply from Hays Travel - Blackwood
Thank you so much for taking time out to give us lovely feedback, we really do appreciate it :)
Greart servicethe girl on the phonewas…
Greart servicethe girl on the phonewas veryhelp full sorry cant remember her name.
19 January 2026
Reply from Hays Travel - Blackwood
Thankyou for taking the time to leave a lovely review! We really appreciate it! :) Sydney
Excellent service as always
Excellent service as always. Susan was more than helpful with booking my holiday. Highly recommend booking with Hayes Travel Blackwood
26 January 2026
Reply from Hays Travel - Blackwood
Thank you so much for taking time out to give us lovely feedback, we really do appreciate it - thank you so much for the recommendations
Reply from Hays Travel - Blackwood
Thankyou for taking the time to leave a lovely review! We really appreciate it! :) shanai
Amazing customer service
Amazing customer service! Booked our holiday 2 years in a row with Lorna from hays travel! She is brilliant
25 January 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback and the lovely comments, I will make sure your comments are passed on :)
Professional, efficient and friendly
The service we receive is always professional, friendly, informative and efficient. Booking a holiday with Hays takes away any stress or frustration as everything is taken care of which is why we go back again and again!
16 January 2026
Reply from Hays Travel - Blackwood
Thank you so much for taking time out to give us lovely feedback, we really do appreciate it.
Reply from Hays Travel - Blackwood
Hi Emily, thank you so much for booking and taking the time to leave this feedback. We hope you have a lovely holiday! :) - Olivia
Good response to all our questions and…
Good response to all our questions and polite , got what we asked for in every way
15 January 2026
Reply from Hays Travel - Blackwood
Hi Andrea thanks for the kind words and lovely feedback. - Finlay :)
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