Karen talked us through different options when we visited on Sunday and was very helpful in aiding us in choosing where we wanted to go. She stayed late on the Monday to help us book our dream holiday... See more
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Location
Switch locationBluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ Bluewater, GB
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See what reviewers are saying
Very good service l always get good service over the past 4 years l pay a visit with a plan for a holiday and your staff put my plan into reality. The staff at your bluewater branch are very professio... See more
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We arrived at Hays Bluewater and was welcomed by Gracie. She was brilliant… she listened to all we wanted and searched everywhere she could for the best price and to cater for our wishes. We also had... See more
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Great customer service from Maxine at Hays Bluewater. Nothing was too much trouble and explaining all our options made the booking process so easy and a perfect holiday organised. Maxine is friendl... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Bluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ, Bluewater, United Kingdom
- 01322518798
4.9
Excellent
1k reviews
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Holiday of a lifetime thanks to Hays
From our initial query regarding a trip of a lifetime to Canada Karen’s customer service, communication, attention to detail, listening skills, calm and patient manner made our experience one to remember. Karen sent us an email with the itinerary and excursion options for Banff and Vancouver so we could review these all in our own time… making sure we could ask any questions we had. On the day we visited Hays at Bluewater Karen was on hand to go through everything with us. This took a while because we had a lot of questions lol but Karen was so patient with us and was the link to ensuring everything was right for us. Exceptional knowledge and put our needs first. She went above and beyond for us and we cannot thank her enough for all she did. We will certainly book with Hays again and we cannot wait now for our phenomenal holiday to Canada and our cruise to Alaska at the end with breathtaking excursions. Thank you to Karen and all the staff at Hays for making our visit the best we could have.
8 February 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
We had a fantastic service
We had a fantastic service. The travel agents knowledge was outstanding helping us book a fabulous holiday.
They were friendly, efficient and professional making us very happy indeed.
8 February 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
Very helpful and booked for me
31 January 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
Friendly efficient service
6 February 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards,
Louisa
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
Jocelyn. The agent Jocelyn wjas so informative
The agent Jocelyn was so informative, pleasant and professional.
21 January 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
We got the holiday we wanted no fuss…
We got the holiday we wanted no fuss and all sorted for us with no worries.
28 January 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards,
Louisa
Will definitely recommend Jamie
Jamie was really knowledgeable and efficient. He put us at ease straight away and was able to advise us because of his experience. Would definitely go to see him again for a holiday and recommend to friends and family.
3 February 2026
Reply from Hays Travel - Bluewater
We appreciate you taking the time to share your experience. We're so glad to hear that you found our service helpful, and we look forward to assisting you again in the future.
Kind regards,
Jocelyn
Jamie was excellent thank you so much…
Jamie was excellent thank you so much for your help and time
4 February 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Millie
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards,
Lauren
I had an excellent experience in Hayes Travel Bluewater
I had an excellent experience in Hayes Travel yesterday . Louisa was the agent who dealt with me organising a bespoke trip on the Bernina Express. She was friendly, welcoming and very organised. It took her over two hours working with a number of third-party agents to organise the trip, which she completed with great patience. Louisa and her team (Jamie)gave me valuable information regarding the trip of which I am very thankful. I will certainly use this company again.
3 February 2026
Unprompted review
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback,
Kind regards,
Gracie
Easy to make the booking we wanted and…
Easy to make the booking we wanted and Jocelyn was really helpful. Thanks
2 February 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Millie
Always very helpful and happy to help 👍
31 January 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Millie
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Millie
Lorraine was brilliant
Lorraine was brilliant, really helpful and cheerful. Explained everything well and made us feel relaxed and welcome.
1 February 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Millie
Such an easy travel agents to book…
Such an easy travel agents to book with. Super friendly helpful teams. Booked 2 holidays so far in 2026 with them
1 February 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Millie
From the start of my visit to Hays…
From the start of my visit to Hays Travel Bluewater I felt at ease, I was welcomed with a smile and introduction.
Louise was very attentive and listened to what I wanted from my holiday, all the information I received was clear and concise. She was very helpful and made the experience worthwhile. Thank you.
31 January 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Millie
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
Lovely lady jocelyn
Lovely lady jocelyn, very helpful and enjoy coming as we are welcomed ,and end on a high, having our holiday booked thanks hayes
30 January 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards,
Louisa
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