Karen talked us through different options when we visited on Sunday and was very helpful in aiding us in choosing where we wanted to go. She stayed late on the Monday to help us book our dream holiday... See more
Company replied
Location
Switch locationBluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ Bluewater, GB
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See what reviewers are saying
Very good service l always get good service over the past 4 years l pay a visit with a plan for a holiday and your staff put my plan into reality. The staff at your bluewater branch are very professio... See more
Company replied
We arrived at Hays Bluewater and was welcomed by Gracie. She was brilliant… she listened to all we wanted and searched everywhere she could for the best price and to cater for our wishes. We also had... See more
Company replied
Rhona made the booking process so easy. She really took an interest in what I wanted from my holiday and carefully explained all my options. Thank you for being so helpful.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Bluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ, Bluewater, United Kingdom
- 01322518798
4.9
Excellent
1k reviews
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Gracie was amazing
Gracie was amazing so friendly and knowledgeable she made the whole booking experience so personal! Rhona was also extremely helpful and supportive !
2 May 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards,
Gracie
Once again excellent service.
Once again excellent service.
Very pleased with the service we received whilst booking our holiday
18 April 2026
Reply from Hays Travel - Bluewater
Thank you so much for your lovely review.
Kind regards
Millie
Excellent service and with a smile
22 April 2026
Reply from Hays Travel - Bluewater
Thank you so much for your lovely review.
Kind regards
Millie
Karen Jarrett at your a Bluewater…
Karen Jarrett at your a Bluewater branch is a real asset to your company. She was informative and patient and dealt with our booking with upmost efficiency.
21 April 2026
Reply from Hays Travel - Bluewater
Thank you so much for your lovely review.
Kind regards
Millie
Gracie was ace
Gracie at the Bluewater store was really knowledgeable and we appreciated her advice. Looking forward to our holiday! Booking process was simple.
18 April 2026
Reply from Hays Travel - Bluewater
Good afternoon,
Thank you so much for your lovely review.
Kind regards
Karen
My friends and I were looking to book a…
My friends and I were looking to book a holiday, but we weren’t sure where to go, and we had a specific date and budget in mind. None of this was an issue for Rhona at Hayes Bluewater—her knowledge and experience were truly invaluable. She happily spent nearly three hours helping us find the perfect holiday.
We’re so grateful we chose Hayes, as Rhona’s customer service was incredible from start to finish. Thanks to her, we now have a holiday to look forward to that we simply wouldn’t have found on our own.
Thank you, Rhona, for all your help and for taking the time to really listen to us.
19 April 2026
Reply from Hays Travel - Bluewater
Good afternoon,
Thank you so much for your lovely review.
Kind regards
Karen
Great Holiday Service
Hays made the booking of my first cruise straight forward and their knowledge and patients from the staff was lovely.
12 April 2026
Reply from Hays Travel - Bluewater
Good afternoon,
Thank you so much for your lovely review.
Kind regards,
Lauren
friendly and knowledgeable
Clear and friendly Gracie - talked us through our options and various hotels and countries suitable for our budget and wishes.
12 April 2026
Reply from Hays Travel - Bluewater
Good morning,
Thank you so much for your lovely review.
Kind regards
Karen
Jocelyn who looked after us was kind…
Jocelyn who looked after us was kind friendly and extremely patient with us. I felt thoroughly looked after. Very helpful service.
12 April 2026
Reply from Hays Travel - Bluewater
Good morning,
Thank you so much for your lovely review.
Kind regards
Karen
I had an idea of the holiday that I…
I had an idea of the holiday that I wanted, and explained it to the advisor, Rhona, who was very knowledgeable, friendly and professional, and after going through lots of different options Rhona found the holiday that suited me.
9 April 2026
Reply from Hays Travel - Bluewater
Good morning,
Thank you so much for your lovely review.
Kind regards,
Jocelyn
A bright young lady.
I found the young lady that served my request, polite and efficient. My experience was excellent.
9 April 2026
Reply from Hays Travel - Bluewater
Good afternoon,
Thank you so much for your lovely review.
Kind regards,
Gracie
Hays travel agents
Hays travel agents, Bluewater are fantastic. they look after you from beginning to end very very efficient. Recommend to anyone and it works out cheaper than if doing it yourself you can’t beat their deals. Staff are very friendly.
7 April 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Layla was very patient with our request…
Layla was very patient with our request and helped us achieve our wishes
5 April 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Reply from Hays Travel - Bluewater
Thank you for your lovely review,
Kind regards,
Millie
Booking Canaries for2027
The ladies that I spoke to were very helpful and ensured our booking went smoothly
3 April 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review,
Kind regards,
Millie
Norwegian Fjords cruise
Very friendly & helpful. Good advice for our cruise. Reasonable price too for our trip too. Good exchange rate.
All in all, I would recommend Hays Travel to anyone wanting help, advice & friendly atmosphere
11 March 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review,
Kind regards,
Gracie
Me and my wife visited your bluewater…
Me and my wife visited your bluewater shop where jocelyn was very professional and helpful in our booking of our cruise to Asia
Thank you
Jocelyn
We will visit again
29 March 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards,
Jocelyn
Rhona
Rhona, was absolutely fantastic! We cannot thank her enough for her patience, knowledge and general helpfulness! Would 100% recommend using hays again. We had never booked with them before but we definitely would again. Very much looking forward to our holiday all thanks to the lovely rhona
29 March 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards,
Louisa
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