Wonderful being able to sit down with travel agent face to face and not just a voice at the end of a telephone and discuss what our requirements are for our next holiday This company could not have b... See more
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We had booked a holiday to Sri Lanka and Claire sorted out all the flights hotels for our big group proficiently. We had asked her to look out for another cheap holiday. Once found she contacted us st... See more
Company replied
Sarah who sorted out my trip was very helpful and friendly, knew exactly what she was doing would recommend anyone to use hays travel, and definitely ask for Sarah
Company replied
The service we always receive is second to none. Very helpful and knowledgeable staff mean booking is so simple and efficient. We never consider using any other company.
Company replied
Company details
- #19 of 203 best companies in Travel agent
- #6 of 39 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
St Andrews Court, BL1 1LD, Bolton, United Kingdom
- 01204 397367
4.9
Excellent
927 reviews
Asks customers to review
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Wonderful being able to sit down with…
Wonderful being able to sit down with travel agent face to face and not just a voice at the end of a telephone and discuss what our requirements are for our next holiday
This company could not have been more helpful and price driven would certainly recommend them
8 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sarah who sorted out my trip was very…
Sarah who sorted out my trip was very helpful and friendly, knew exactly what she was doing would recommend anyone to use hays travel, and definitely ask for Sarah
8 August 2026
Reply from Hays Travel - Bolton
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience booking your holiday with us. We always strive to go above and beyond for our customers, and it's fantastic to know that everything was explained clearly and met your needs. We appreciate you taking the time to share your kind words.
Professional and friendly service.
5 August 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful feedback! We are so pleased to hear that you experienced professional and friendly service.
Very Nice to speak to Sarah about the…
Very Nice to speak to Sarah about the Holiday in Sicily she's as polite and knowledgeable and helpful as ever 😀 👍. Many thanks.
5 August 2026
Reply from Hays Travel - Bolton
Thank you for your fantastic review! We are so pleased to hear that you found our colleague polite, knowledgeable, and helpful while discussing your holiday to Sicily. We truly appreciate your kind words.
we have used Hays beforeandhas always…
we have used Hays beforeandhas always very very good
6 August 2026
Reply from Hays Travel - Bolton
Thank you for your fantastic 5-star review! We are so pleased to hear that you have consistently had very good experiences with us. We truly appreciate your continued support.
Reply from Hays Travel - Bolton
Thanks for your review, it means a lot
The service we always receive is second…
The service we always receive is second to none. Very helpful and knowledgeable staff mean booking is so simple and efficient. We never consider using any other company.
28 July 2026
Reply from Hays Travel - Bolton
Thank you so much for your wonderful feedback! We are thrilled to hear that you consistently receive excellent service from our helpful and knowledgeable staff. We truly appreciate your loyalty and look forward to assisting you with your future bookings.
Reply from Hays Travel - Bolton
Thank you for your feedback. We're glad to hear we could make the booking process so easy for you. We hope you have a lovely holiday
We had booked a holiday to Sri Lanka…
We had booked a holiday to Sri Lanka and Claire sorted out all the flights hotels for our big group proficiently. We had asked her to look out for another cheap holiday. Once found she contacted us straight away and now we have booked that holiday. We are grateful to her for this.Claire is an expert on dealing/booking holidays for which we commend her
2 August 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful review! We are so pleased to hear that we could proficiently sort out your holidays and that you are grateful for the assistance you received. We hope you have fantastic trips!
Reply from Hays Travel - Bolton
Thank you for your feedback. We're glad to hear that Claire was helpful in getting your holiday booked. We hope you have a lovely time!
Helpful and considerate service
Helpful and considerate service . Always booked online previously but now my partner is disabled i need a lot of help choosing the right options and your staff are great.
Kind regards .
23 July 2026
Reply from Hays Travel - Bolton
Thank you for your kind words! We are so pleased to hear that our team was able to provide the assistance you needed in choosing the right options, especially with your partner's disability. We always strive to offer helpful and considerate service to all our customers.
The young lady who helped us with our…
The young lady who helped us with our booking was very helpful and explained everything well. Thank you
29 July 2026
Reply from Hays Travel - Bolton
Thank you for your feedback! We are so pleased to hear that our team member was very helpful and explained everything so well. We truly appreciate your kind words.
Choosing and booking made easy
Hays took the frustration of looking at hundreds of holidays online away and helped narrow it down to a couple of really good affordable holidays to choose from.
24 July 2026
Reply from Hays Travel - Bolton
Thank you for your fantastic review! We are so pleased we could help simplify your holiday search and present you with excellent, affordable options.
Excellent experience
From initial enquiry to final booking, my experience was very positive. All staff are friendly and helpful. The booking was a good price and I am extremely happy with the outcome.
26 July 2026
Reply from Hays Travel - Bolton
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that your experience, from start to finish, was so positive and that you are extremely happy with the outcome.
Cruise enquiry
I saw in your Lytham store a cruise for the Ffords, on returning to Bolton j visited my local store to make enquiries, within half an hour the tour was booked hassle free and with a smile.
22 July 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was hassle-free and that you received such great service.
Fantastic service very pleasant staff…
Fantastic service very pleasant staff always make you feel welcome
11 July 2026
Reply from Hays Travel - Bolton
Thank you so much for your wonderful feedback! We are so pleased to hear that our staff always make you feel welcome. We truly appreciate your kind words.
Reply from Hays Travel - Bolton
Thank you for your lovely review. We are so pleased to hear that you found our service helpful. We truly appreciate your kind words.
Went out of their way to find the…
Went out of their way to find the holiday we wanted. Thank you
11 July 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful 5-star review! We are so pleased to hear that we were able to go out of our way to find the perfect holiday you wanted.
I received excellent service and advice…
I received excellent service and advice from Amanda. All matters were discussed in detail and all options were explained and fully costed. Excellent service as always from Hays Bolton.
15 July 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful review! We are so pleased to hear that you received excellent service and advice. We appreciate your kind words.
Friendly helpful service
Rang Bolton branch and call answered quickly. Member of staff friendly and helpful.
Holiday booked, deposit paid and email confirmation received very quickly.
Would use Hays travel again
15 July 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful review! We are so pleased to hear that our team provided quick and helpful service, and that your booking process was smooth. We look forward to assisting you with your future travel plans.
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