the staff member who dealt with us, Gemma, went well beyond what I expected, and all the staff in the shop were helpful. They all contributed with their own experiences for the place we were booking.... See more
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See what reviewers are saying
Sarah - As always the personal touch. Aware of our preferences. Already done some background research before we came in so booking process smooth and efficient and above all else friendly. Gillian
Company replied
As usual our booking was effortless, brilliant expediente service. Superb staff giving us exactly what we wanted in a very knowledgeable and helpful way. It couldn't possibly be surpassed.
Company replied
We had booked a holiday to Sri Lanka and Claire sorted out all the flights hotels for our big group proficiently. We had asked her to look out for another cheap holiday. Once found she contacted us st... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
St Andrews Court, BL1 1LD, Bolton, United Kingdom
- 01204 397367
4.9
Excellent
963 reviews
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Just amazing staff (Bolton)
The staff at Hays Bolton are very professional, and they always do everything possible to assist you in planning your holiday.
I booked a holiday yesterday to India for Dec 2027. Claire had arranged to ring me at 8am in the hope that I would get the seats we prefer .
A massive thank you to Claire who took all the stress away.
3 July 2026
Reply from Hays Travel - Bolton
Thank you so much for your wonderful feedback! We are so pleased to hear that our team went above and beyond to assist you with your holiday plans. We truly appreciate your kind words and look forward to helping you with future travels.
Very good experience
2 July 2026
Reply from Hays Travel - Bolton
Thank you so much for your kind words.
Talia was so helpful and was very…
Talia was so helpful and was very informative about excursions that where available
2 July 2026
Reply from Hays Travel - Bolton
Thank you for your kind words! We're so pleased to hear that our team member was able to provide such helpful and informative assistance regarding available excursions.
Gemma is always helpful
Gemma is always helpful
Very polite and respectful
Always gives us time to assess the options she has researched
Hays travel is where we go to for overseas holidays
But we now realise ( having booked 2 uk holidays with them ) that we can approach them with any ideas we come up with
30 June 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have such positive experiences with our team and appreciate your continued loyalty for both overseas and UK holidays.
I would recommend Hays Travel to anyone…
I emailed in my requirements to Hays travel in Bolton. Within 15 minutes Brandon had emailed back with 3 different options. I had to think about it overnight. I went with the option that had direct flight. I rang Brandon back the following morning and he booked it for me. Followed by confirmation of my flights and hotel reservations.
I would recommend Hays Travel.
10 June 2026
Reply from Hays Travel - Bolton
We're so happy to hear about your positive experience with us! We appreciate you sharing your feedback and recommending our services. We look forward to assisting you again.
Reply from Hays Travel - Bolton
Thank you for your kind words! We are delighted to know we met your needs.
Very easy to speak to Brandon
Very easy to speak to Brandon. He sorted our holiday and got a good price. Lovely to talk to and have a laugh and great service
28 June 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful 5-star review! We're so pleased to hear you had such a positive experience.
Very helpful staff
Very helpful staff. Was given plenty of options that help with what I need and they adapt really well so that you can book the holiday you want. Thank you hays travel for your help
28 June 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful review! We are so pleased we could help you find the perfect holiday. We appreciate your kind words.
Reply from Hays Travel - Bolton
Thank you for your very kind words, It was a pleasure to book your holiday and we hope to see you again soon
Very polite and professional
Very polite and professional. Very knowledgeable and helpful. I have used Hayes before. Used again as assisted well in the past
20 June 2026
Reply from Hays Travel - Bolton
We are so glad to hear this! Thank you for your continued trust in our services. We appreciate your kind words.
We find the staff amazing
We find the staff amazing , they always try their best to what we need for our holiday. Been using them for the last few years , we would not go anywhere else . thank you so much all of you .
26 June 2026
Reply from Hays Travel - Bolton
We are so happy to hear that you value our team's efforts! Thank you for your continued loyalty.
Beth was amazing and quick again back…
Beth was amazing and quick again back to me beautiful service .i have usedyou before .
26 June 2026
Reply from Hays Travel - Bolton
We're so glad you had a beautiful service and appreciate your continued support!
Reply from Hays Travel - Bolton
We are so glad you enjoyed your experience. We appreciate your kind words about our knowledgeable staff!
The staff in the Bolton store are very…
The staff in the Bolton store are very friendly and helpful. They are knowledgeable and explained all the options available.
24 June 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful review! We are so pleased to hear our team provided excellent service and explained all your options.
Friendly professional staff
Friendly professional staff. Sarah spent time researching somewhere to meet my needs as a solo disabled traveller.
Despite what it says though, Hays travel is not longer in St Andrews' Court but now on Oxford St.
15 June 2026
Reply from Hays Travel - Bolton
Thank you for your lovely feedback. We're glad to hear Sarah was helpful in getting the right holiday for you. We hope you have an amazing time!
Hays Travel Review
Great personal service from Brandon. He found us a superb 5* that ticked all our boxes!
24 June 2026
Reply from Hays Travel - Bolton
We are so happy to hear our team provided superb service! We appreciate your kind words.
Bev who overseen everything for me was…
Bev who overseen everything for me was very good with her work looking for the best deals and best hotel 🏨 for me to stay in nothing was to much trouble for her to help me with my holiday
23 June 2026
Reply from Hays Travel - Bolton
We are so pleased to hear about your positive experience! We are glad we could assist you with finding the best deals and hotel for your holiday.
Excellent service from Hays, as usual.
We called in to collect the tickets for our holiday. We were surprised to find that Emerald do not issue tickets as was your representative, Amanda. However, she kindly took the time to telephone them to clarify the situation.
21 June 2026
Reply from Hays Travel - Bolton
We appreciate you sharing your experience. We are glad our representative could assist you and clarify the situation with your tickets.
Brandon at Bolton was so patient and…
Brandon at Bolton was so patient and helpful nothing seemed to much trouble to him
21 June 2026
Reply from Hays Travel - Bolton
Thank you so much for your very kind review. It was a pleasure to see you again and to book another holiday for you. If you need anything in the mean time you know where I am. Thank you for booking with us again :)
Another visit to Hays Travel Bolton
Another visit to Hays Travel Bolton.
Cruise booked efficiently and professionally with Beth and additional input from Talia.
19 June 2026
Reply from Hays Travel - Bolton
Thank you for your lovely feedback and for choosing to book again with us. We hope you have a wonderful cruise!
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