the staff member who dealt with us, Gemma, went well beyond what I expected, and all the staff in the shop were helpful. They all contributed with their own experiences for the place we were booking.... See more
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See what reviewers are saying
Sarah - As always the personal touch. Aware of our preferences. Already done some background research before we came in so booking process smooth and efficient and above all else friendly. Gillian
Company replied
As usual our booking was effortless, brilliant expediente service. Superb staff giving us exactly what we wanted in a very knowledgeable and helpful way. It couldn't possibly be surpassed.
Company replied
We had booked a holiday to Sri Lanka and Claire sorted out all the flights hotels for our big group proficiently. We had asked her to look out for another cheap holiday. Once found she contacted us st... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
St Andrews Court, BL1 1LD, Bolton, United Kingdom
- 01204 397367
4.9
Excellent
963 reviews
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Reply from Hays Travel - Bolton
It was a pleasure to see you and help you find your holiday , and thankyou very much :)
The customer service was first class…
The customer service was first class and they were brilliant in finding us the holiday that we wanted . Great 5 star service
6 March 2026
Reply from Hays Travel - Bolton
Thankyou so much , we are so happy you had a great experience. I will pass on your kind words to Sarah :)
Talia was brilliant
Talia who booked our holiday in Bolton was friendly, chatty, knowledgeable and professional who went above and beyond to make sure everything was set up on our phones. To be fair we have booked many holidays here and have always received great service from every travel advisor!
5 March 2026
Reply from Hays Travel - Bolton
Thank you for your lovely review and for booking with us again. It is always a pleasure to see you and to book your holidays. We are sure you will have a great time in Belfast. Only a few days to go now. If you need anything before you go you know where we are. We hope to see you again very soon :)
Reply from Hays Travel - Bolton
Paula Britton,
Thank you for your kind review, it was a pleasure to book your holiday to Tenerife and we are sure you will have an amazing time!
Reply from Hays Travel - Bolton
Thanks for booking with us again. You are going to love staying at this hotel
We got the deal we wanted and sorted…
We got the deal we wanted and sorted all the seats on the flight, they said they keep us informed about everything we need to know as our holidays get nearer
22 February 2026
Reply from Hays Travel - Bolton
I'm glad Talia found you the deal you wanted and even managed to sort the seats out for you too. Thanks for booking with us and if there is anything you need please let us know.
Very nice and helpful
Very nice and helpful, nothing was too much trouble, she found us a lovely hotel and got us a good deal.
21 February 2026
Reply from Hays Travel - Bolton
We appreciate your kind words! We're so glad we could find you a lovely hotel and a great deal. It's wonderful to hear we were helpful.
Reply from Hays Travel - Bolton
Thank you so much for your kind words. We are glad you got sorted and booked :)
Brandon’s best,
The agent Brandon at the Bolton office was extremely polite and helpful. Felt confident and assured on many queries we had .
19 February 2026
Reply from Hays Travel - Bolton
Thank you for you lovely review. It was a pleasure to help you book your Malta holiday for you and your friend. If you need me for anything you know where I am. Hopefully I will see you again very soon. Thank you for booking with us :)
Mike W
Always a great pleasure to see Sarah.
Good advise and straightforward with great knowledge and experience.
That’s why we always booked at Bolton Hays.
18 February 2026
Reply from Hays Travel - Bolton
Thank you for your lovely review. It is always such a pleasure to see you and to book your holidays. We are sure you will have a great time in Lanzarote. Only a few days off yet till you'll be jetting off. If you need us before you go you know where we are :)
Professional and friendly service.
11 February 2026
Reply from Hays Travel - Bolton
Thank you for taking the time to review our service. It was a pleasure to book your flights to Toronto and we are sure you will have a great time. If you need anything before you go you know where we are. Also, don't forget that you will get a better rate on currency as a thank you for booking with us :)
Amanda was Very helpful and made the…
Amanda was Very helpful and made the booking process very easy.
17 February 2026
Reply from Hays Travel - Bolton
Thanks for your review. Glad we managed to find you the right cruise xx
We always book through Hays Travel and…
We always book through Hays Travel and I always recommend them to others. Amazing customer service, affordable prices, and nothing is ever too much. Sarah, from the Bolton branch, is my go too! She really is amazing, but equally, the whole team is. Thank you, Bolton Branch!
10 February 2026
Reply from Hays Travel - Bolton
Thank you for taking the time to review our service. It is always an absolute pleasure to see you and to book your holidays. We are sure you will have a great time in Disneyland when you get there. If you need anything before you go you know where we are and we are always more than happy to help :)
Always helpful and accommodating
Always helpful and accommodating, prefer to book in the shop than on line to look at options available
8 February 2026
Reply from Hays Travel - Bolton
Thank you so much for your kind words regarding us all at Hays travel Bolton. We appreciate you choosing us to book your holidays :)
Great staff who were very efficient.
6 February 2026
Reply from Hays Travel - Bolton
We appreciate you taking the time to share your experience, and we are so happy to hear that our staff was efficient!
Very helpful Hays travel assistant
Very helpful Hays travel assistant, listened to my options and let me choose my holiday. I went home armed with 4 options and rang back same afternoon to book after discussing with my husband.
11 February 2026
Reply from Hays Travel - Bolton
Thank you for your lovely review. It was a pleasure to book your holiday to Corfu we are sure you will have a great time. If you need anything you know where we are and we are always happy to help :)
Good service
We received a friendly welcome by Brandon. He listened to what we were looking for and helped us make the booking for our holiday.
8 February 2026
Reply from Hays Travel - Bolton
We're so glad that you felt welcomed and listened to while booking your holiday. Thank you for sharing your positive experience with us!
Very helpful
Very helpful, however I was under the impression Hays travel is cheaper than anywhere else.
8 February 2026
Reply from Hays Travel - Bolton
Thank you for choosing us to book your holiday! We appreciate the kind words. :)
We have booked many holidays at this…
We have booked many holidays at this store and as always we are delighted with the service. Knowledgeable, patient and always very helpful.
1 February 2026
Reply from Hays Travel - Bolton
Thank you for choosing to book again with us. We're glad to hear the staff in store are always helpful and we hope you enjoy your holiday!
Knew when we wanted to go away
Knew when we wanted to go away, but not where to. Got great ideas and suggestions. Also we were not rushed with making our decision (which we did come to eventually!)
28 January 2026
Reply from Hays Travel - Bolton
Thanks for the kind review. Was lovely dealing with your booking. So glad we managed to get you a bargain too x
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