Staff member Charlie was great from start to finish. Very friendly, very helpful. It was a last minute trip but everything sorted quickly and efficiently. Came out very satisfied
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See what reviewers are saying
We went into Hays to ask for ideas about Thailand and where would be the best places to go and how to do it. We came away with three separate suggestions and were back a week later to book Phuket, K... See more
Company replied
Poppy from the Bridgwater branch made our experience of booking a cruise seamless from start to finish. She showed a genuine interest in where we’re from and what our jobs were, while also sharing det... See more
Company replied
Adelle was great. Very patient as we'd been in a few times before eventually booking. She kept smiling and at no point applied any pressure to sell a holiday - she wanted us to be entirely happy with... See more
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Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Fore Street, TA6 3NF, Bridgwater, United Kingdom
- 01278588141
4.9
Excellent
364 reviews
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Reply from Hays Travel - Bridgwater
Good afternoon, thank you for your lovely review. We are please you are happy with our service and glad we could help. We look forward to seeing you in branch again in the future. Thank you, Sarah
Poppy was friendly and informative
Poppy was friendly and informative, she gave me all the information needed
31 August 2024
Reply from Hays Travel - Bridgwater
Thank you very much for your kind words :) I hope you have a lovely time away!
Thanks - Poppy
Reply from Hays Travel - Bridgwater
I appreciate your kind words :) I am glad you had a good experience with us and have a lovely time away!
Thanks - Poppy
We walked out with the trip we wanted…
We walked out with the trip we wanted booked and paid for…not a straight forward package. 😊 Louise helped us look at 2 different providers, various hotel combinations, flights etc for our multi destination trip to help us create the trip we wanted.
She was friendly and helpful throughout the 2hour long process. We are now looking forward to our holiday.Thank you!
25 August 2024
Reply from Hays Travel - Bridgwater
We are so glad you had a positive experience with us in the Bridgwater branch. I appreciate your thoughtful words and we all hope you have a lovely time away!
Thanks - Louise :)
No pressure, just great support and knowledge
Adelle was great. Very patient as we'd been in a few times before eventually booking. She kept smiling and at no point applied any pressure to sell a holiday - she wanted us to be entirely happy with what we chose and supported our decision making with her great knowledge.
22 August 2024
Reply from Hays Travel - Bridgwater
Hi Phil, thanks so much for your kind review and for booking with us, Adelle
Short wait to see the agent who was…
Short wait to see the agent who was very knowledgeable and answered all of our questions.
18 August 2024
Reply from Hays Travel - Bridgwater
Thank you for your review, always happy to help. Once again thank you for booking with us!
Exceptional service …
Exceptional service and staff going the extra mile to find what we were seeking
12 August 2024
Reply from Hays Travel - Bridgwater
Thank you for your kind review. I am so glad that we were able to happy arrange your amazing trip. I bet you can't wait now! Thank you Louise.
Great staff, very helpful
Your staff was very helpful and friendly on my visit and will definitely use hays travel again.
28 July 2024
Reply from Hays Travel - Bridgwater
Thank you Mr Glendinning, always happy to help! Adelle :)
Reply from Hays Travel - Bridgwater
Thank you for your kind words Mr Young. I am delighted that you had a a positive experience. I hope you have a lovely time away :)
Thanks - Poppy
Reply from Hays Travel - Bridgwater
Thankyou for your review, I'm glad that we were able help with your booking, thank you, Louise
we sat down with poppy one of your …
we sat down with poppy one of your reps very polite helpful ephishant from start to finished till our holiday was booked
3 July 2024
Reply from Hays Travel - Bridgwater
I appreciate your kind words Mr Eades. I am thrilled to hear that you had a a positive experience. I hope you have a lovely time away :)
Thanks - Poppy
We needed to change the date of our…
We needed to change the date of our holiday and there was no problem. Everything was done with a minimum of fuss and cost
5 July 2024
Reply from Hays Travel - Bridgwater
We appreciate you taking the time to share your positive experience. We're glad to hear that we were able to accommodate your needs and make the process as smooth as possible.
Thanks - Poppy :)
Knowledgeable staff
Debbie was really helpful, not pushy at all and really knowledgeable about the cruise we have just booked.
18 June 2024
Reply from Hays Travel - Bridgwater
Thank you Amy, we are delighted to hear that you had a positive experience booking your cruise and look forward to seeing you again soon :)
Very helpful member of staff
Very helpful member of staff. Went to a lot of trouble to find the best flight for me.
5 July 2024
Reply from Hays Travel - Bridgwater
Thank you Jessica! I appreciate your kind words and hope you have a lovely time away.
Thanks, Poppy :)
Great service!
Happy, friendly and knowledgeable service by Poppy, she found the perfect hotel for us and recommended some added extra's
7 July 2024
Reply from Hays Travel - Bridgwater
Thank you Sue! Always happy to help and I hope you have a fabulous time away.
Thanks, Poppy
Great service. Just booked a holiday at Hays Travel
Just booked a holiday at Hays Travel, and the service was helpful and friendly. Would happily recommend to others.
7 July 2024
Reply from Hays Travel - Bridgwater
Thank you for your kind words and recommendation. Always happy to help and look forward to seeing you again soon!
Exceptional service at Hays Bridgwater…
Exceptional service at Hays Bridgwater branch.
Louise and Sarah have been excellent in helping me in arranging all my holidays. Their advice on how to get recompense for my genuine complaints on my return on 2nd May 2024 from Malta has been invaluable.
Their personal professionalism is such a pleasure in this day and age of technology and DIY. Thank you
Sarah Varga
3 June 2024
Reply from Hays Travel - Bridgwater
Thank you for your lovely review. Best wishes, Sarah and Louise
Excellent customer service
Warm greeting when went into shop. Very friendly & helpful staff. Nothing was too much trouble. Great all round service.
24 May 2024
Reply from Hays Travel - Bridgwater
Thank you for taking the time to leave such a positive review that included some lovely compliments too, very much appreciated.
Got exactly what we wanted
Very helpful.
We told the agent exactly what we wanted and she took her time to work out the best options for us, including some discount!
Shop needs some TLC but I was told it was about to be refurbished, so I scored 5 *!
27 May 2024
Reply from Hays Travel - Bridgwater
Thankyou for your review, Hope you enjoy your Holiday.
Many thanks
Louise
Excellent service as always
19 May 2024
Reply from Hays Travel - Bridgwater
Thank you for the review, it was my pleasant. Always lovely to see you both. Kindest Regards, Sarah
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