We went into Hays to ask for ideas about Thailand and where would be the best places to go and how to do it. We came away with three separate suggestions and were back a week later to book Phuket, K... See more
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See what reviewers are saying
Poppy from the Bridgwater branch made our experience of booking a cruise seamless from start to finish. She showed a genuine interest in where we’re from and what our jobs were, while also sharing det... See more
Company replied
Adelle was great. Very patient as we'd been in a few times before eventually booking. She kept smiling and at no point applied any pressure to sell a holiday - she wanted us to be entirely happy with... See more
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We dealt with Adele at the Bridgwater branch and gave her a practically impossible task, however she stuck with it through thick and thin and came up trumps! Her patience, understanding, kindness and... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Fore Street, TA6 3NF, Bridgwater, United Kingdom
- 01278588141
4.9
Excellent
364 reviews
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The lady was very helpful as neither of…
The lad was very helpful as neither of us had ever been on a cruise she talked us through everything
1 February 2025
Reply from Hays Travel - Bridgwater
Thankyou for your review, hope you have a great time, many thanks, Louise
The service given in store is top
The service given in store is top, lots of knowledge and never feels rushed or pressured.
After a brilliant experience last year, we have now returned to book 2 more holidays for a big celebration year.
1 February 2025
Reply from Hays Travel - Bridgwater
Hi Suzanne, thanks for your kind review, always a pleasure! Adelle :)
Reply from Hays Travel - Bridgwater
Hi Christine, thank you very much for your kind review, I hope you have an amazing time! Charley :)
Visit was ok
Visit was ok. I just feel the person serving me could have been more proactive
6 February 2025
Reply from Hays Travel - Bridgwater
Dear Mrs Bunch, Thank you for your review & for speaking with me today regarding your recent experience in branch. We appreciate all feedback and take onboard your comments. As mentioned we are here to help with all your needs so please do not hesitate to contact us if you have any further questions. Once again thank you for booking with us. Kindest Regards, Sarah Assistant Manger
Sarah was amazing
Sarah was amazing, very professional, happy, helpful and got me exactly what I wanted
1 February 2025
Reply from Hays Travel - Bridgwater
Hi Helen, Thank you so much for your lovely review. I am glad we found you a great holiday. Enjoy : ) Many thanks, Sarah
THEY LISTENED
THEY LISTENED TO ME AND WERE PATIENT WHEN I ASKED FOR A DIFFERENT DATE OR TIME OR BOARD LEVEL
31 January 2025
Reply from Hays Travel - Bridgwater
Good afternoon Mr Hetherington, thank you for your kind review. We are pleased we could assist you with your enquiry and find you your next holiday. Many thanks, Charley
In person experience
Very simple process - saved a lot of time
I did not realise until I visited the shop that you could book extras i.e trips whilst in resort
Why take the time researching when the sales team can do it for you
Face to face experience less stress than hours of googling
18 January 2025
Reply from Hays Travel - Bridgwater
Good afternoon Mrs Brewer, thank you for your kind review. It was our pleasure being able to assist with your enquiry and find you something nice to look forward to. Many thanks, Clare
Reply from Hays Travel - Bridgwater
Thank you booking with us here in Bridgwater Ali, always happy to help! Adelle :)
Sarah at the Bridgwater branch was so helpful
Sarah at the Bridgwater branch was so very helpful guided us through the whole process and a asset to the company
13 January 2025
Reply from Hays Travel - Bridgwater
Thank you for your kind words. I am so glad that we found you a lovely holiday. Best Wishes Sarah
Friendly holiday experts
Our travel agent was extremely helpful and friendly and spent lots of extra time with us to make sure all the important details were planned properly. Nothing was too much trouble and we now have an amazing family holiday above all our expectations to look forwards too. Thankyou Sarah.
5 January 2025
Reply from Hays Travel - Bridgwater
I'm thrilled we managed to book such a wonderful trip for you and your family. Thank you for your lovely review, Sarah.
The girls in bridgwster hays travel are…
The girls in bridgwster hays travel are all amazing they couldn’t do enough for me , and really put themselves thru all the process , they were so enthusiastic it was infectious.
29 December 2024
Reply from Hays Travel - Bridgwater
Hi Sharon, thank you for your kind review. We are pleased we found something special for you and your party and look forward to hearing all about your trip. Many thanks, Clare
Excellent Customer Service
Excellent Customer Service when using Hayes Travel, emails for confirmation sent promptly, great knowledge on travel insurance.
Well done Hayes, especially assistant manager Sarah, will return to book more cruises in the future.
17 December 2024
Reply from Hays Travel - Bridgwater
Thank you for your lovely review. It was my pleasure to help you with booking your first cruise and I look forward to helping you book many more in the future :) Kindest Regards Sarah
Reply from Hays Travel - Bridgwater
Thank you for your lovely review Terence, we hope you have a wonderful holiday when it comes around. Best wishes, Amelie & Sarah : )
I will happily book my next trip here.
Professional team, selected the best offer according to my wishes.
1 December 2024
Reply from Hays Travel - Bridgwater
Thankyou for your review, I'm happy i was able to help with your trip,
Many Thanks, Louise
Reply from Hays Travel - Bridgwater
Thank you very much for your kind words :) It's always a pleasure being able to assist you and I hope you have a lovely time away!
Thanks - Poppy
Knowledgeable staff willing to spend…
Knowledgeable staff willing to spend time to book th e holiday we wanted to book.
29 November 2024
Reply from Hays Travel - Bridgwater
Thank you for the lovely review! We are always happy to help, thanks Adelle
Staff in-store are wonderful
Staff in-store are wonderful, all very helpful, I was not sure where I would like to go, staff help to negotiate the web site for the things I would like to narrow down my options. All booked, looking forward to holiday.
29 November 2024
Reply from Hays Travel - Bridgwater
Thank you for your lovely words Mrs Quinn, it has been a pleasure helping you find the perfect break and we look forward to seeing you again soon! Many Thanks, Adelle
Thanks to Charley and Poppy
Thanks to Charley and Poppy. for making my stay most welcoming, even asked me if I would like some refreshments, they found the holiday that I wanted, once again many thanks, 👍
15 November 2024
Reply from Hays Travel - Bridgwater
Thank you so much for your lovely review! It was a pleasure to assist you, I hope you have a lovely time. Poppy :)
Always an excellent service
13 November 2024
Reply from Hays Travel - Bridgwater
Thank you for your kind review, I'm happy we were able to assist with your booking. I hope you have a lovely time away! Thanks Sarah
Reply from Hays Travel - Bridgwater
Thank you for your kind review, I'm happy I was able to assist with your booking. I hope you have a lovely time away! Thanks Louise
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