We found Rachel to be very helpful, she really did her best to put our cruise package together for us, very happy with the service received. Usually book travel myself over Internet, but I could not... See more
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Very attentive service from Zoe. We were looking for inspiration for a land holiday as we normally cruise and we fancied a change. We wanted to go to mainland Spain but to somewhere we had never bee... See more
Company replied
Have used Hays a few times now and always recommend them! Ellen who helped with my most recent booking was brilliant, so helpful and patient as I wanted to get my children's first holiday abroad just... See more
Company replied
Booked a few holidays at Hays and each time all the staff within brighouse branch were amazing. Really knowledgeable, friendly, helpful and genuinley listen to your needs to provide the outcomes you d... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Commercial Street, D6 1AF, Brighouse, United Kingdom
- 01484 818694
4.9
Excellent
1k reviews
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Just Outstanding- Becky Kinder is just…
Just Outstanding- Becky Kinder is just the best and we have booked with her for many years !! Absolute credit to Hayes.
23 June 2026
Reply from Hays Travel - Brighouse
Allison,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive outstanding service from our team.
Kind Regards
Hays Travel
Reply from Hays Travel - Brighouse
Thank you so much for your 5* review! Always a pleasure to book your holiday's and thank you for your support :) Zoe x
Top notch service
I always use hays in Brighouse
All the staff are helpful and friendly
Rachel answered my MANY questions with patient and knowledge
Keep up the great work 👍
27 June 2026
Reply from Hays Travel - Brighouse
Thank you so much for your 5* review! I am really pleased to hear you found Rachel patient 7 knowledgeable and I will make sure to pass your lovely words on to her when she is back in. We look forward to seeing you again soon. Zoe :)
Brilliant!
Zoe was super- friendly, understood our trace needs and sorted things very quickly! Thank you.
27 June 2026
Reply from Hays Travel - Brighouse
We're so happy Zoe provided such quick and friendly service. Thank you for your kind words! I will be sure to pass this feedback to Zoe when she is back in. Rachel
Reply from Hays Travel - Brighouse
Thank you so much for leaving me this review, It was lovely to see you again after 3 years! I hope you and you grandson have a lovely holiday and he enjoys his first ever flight, I can't wait to hear all about it when you get back! Rachel
Hays Brighouse
Popped in for a quick enquiry and ended up booking a holiday. Ellen is fantastic! She listened exactly to my needs and managed to get me a fantastic deal that I would not have been able to get alone as far as location and flights discounts go. I never once felt pressured into anything. Absolute breeze and will be back when it's time for my next break
25 June 2026
Reply from Hays Travel - Brighouse
We are so pleased to hear you had such a positive experience with us. It's wonderful to know we could help you find a fantastic deal without any pressure. We look forward to assisting you again for your next break! Thanks, Ellen :)
Very helpful and made it a painless and…
Very helpful and made it a painless and enjoyable trip as always
24 June 2026
Reply from Hays Travel - Brighouse
Thank you for your 5* review! We are so happy to hear you had an enjoyable and seamless trip with us. Thank you for your kind words and we look forward to welcoming you back in store soon :) Zoe
Reply from Hays Travel - Brighouse
Thank you for your kind words we will pass the review onto Becky and we hope to see you instore again soon. Thanks, Ellen :)
It was getting late but the staff…
It was getting late but the staff stayed open until we’d booked our perfect holiday. Very friendly staff. Informative and knowledgeable. Had all my details from a previous booking and I was treated like an old friend
8 June 2026
Reply from Hays Travel - Brighouse
I am so pleased I could help you find your perfect holiday. It's wonderful to know you felt like an old friend. Thank you for your kind words and I hope you have a wonderful holiday. Rachel
Yes my experience was very welcoming…
Yes my experience was very welcoming the staff were very helpful and patient nothing too much trouble. I would definitely recommend hays travel. Julie Crossley
12 June 2026
Reply from Hays Travel - Brighouse
Thank you for your wonderful review! We are so pleased to hear that our staff provided such helpful and patient service. We appreciate your recommendation and we hope to see you instore again soon. Thanks, Ellen :)
Very thorough research for our holiday…
Very thorough research for our holiday friendly service and a pleasure to deal with.Highly recommended
31 May 2026
Reply from Hays Travel - Brighouse
Thank you for your wonderful feedback. We are so pleased we could assist with your holiday plans and we hope to see you instore again soon. Thanks,Ellen :)
Reply from Hays Travel - Brighouse
Thank you for your feedback, I am pleased you found my service excellent whilst booking, have a wonderful holiday and I will look forward to seeing you soon. Ellen
Made and enquiry and within a hour all…
Made and enquiry and within a hour all booked. The staff member was so helpful
7 June 2026
Reply from Hays Travel - Brighouse
We are so pleased our team provided such helpful and efficient service. Thank you and we hope to see you instore or speak over the phone again soon. Thanks, Ellen :)
Was very pleased with Rachel from the…
Was very pleased with Rachel from the Brighouse shop she booked our holiday was very professional and helpful with the Hays App on my mobile. Would recommend Hays Travel.
5 June 2026
Reply from Hays Travel - Brighouse
I am so pleased you had such a positive experience. I really appreciate your kind words and that you were happy with my service. I hope you have a wonderful holiday and will hopefully look forward to seeing you soon. Rachel
Kind Regards
Hays Travel
Emma was very helpful and professional
Emma was very helpful and professional. Welcomed us with a smile and a cheery hello. She completed our holiday booking quickly and explained everything to us.
We always use Hays as we know we will be treated with respect and get good advice.
5 June 2026
Reply from Hays Travel - Brighouse
Thank you for your wonderful feedback! We are so pleased to hear that Emma provided excellent service and that you consistently receive good advice from us. I will ensure to pass your feedback on to Emma when she is back in store. Rachel
Reply from Hays Travel - Brighouse
Thank you for leaving this 5* review! I am pleased you find the staff here knowledgeable and were happy with the service provided. I hope you have a wonderful holiday and will look forward to seeing you again soon. Zoe
Reply from Hays Travel - Brighouse
Thank you for leaving me a 5* review, I am pleased you were happy with my service, have a wonderful holiday and I will look forward to seeing you soon. Emma
Always the best service with the girls…
Always the best service with the girls in Brighouse Emma booked my last few holidays always happy to help and always with a smile
25 May 2026
Reply from Hays Travel - Brighouse
We are so pleased to hear you always receive the best service and enjoy booking your holidays with us and we hope to see you instore again soon. Thanks, Ellen :)
Fabulous branch full of great staff
Booked a few holidays at Hays and each time all the staff within brighouse branch were amazing. Really knowledgeable, friendly, helpful and genuinley listen to your needs to provide the outcomes you desire. Special shout out to Ellen for being so good helping us book a visit to see a poorly family member. Under these circumstances she showed compassion and went the extra mile to ensure we had everything covered. This took a huge weight off and made the whole situation that bit easier. Thankyou so much. We will always be a returning customer.
24 May 2026
Reply from Hays Travel - Brighouse
Thank you so much for your kind words and for taking the time to share your experience. We’re absolutely delighted to hear that you’ve enjoyed booking your holidays with our Brighouse team and that you’ve consistently found us knowledgeable, friendly, and supportive.
A very special thank you for mentioning Ellen – we’ll be sure to pass on your lovely feedback. We’re especially pleased to hear that she was able to provide such compassionate and attentive support during a difficult time. It truly means a lot to us to know that we could help make things a little easier for you.
Your continued trust and loyalty are greatly appreciated, and we look forward to helping you with many more trips in the future.
Warmest thanks,
Hays Travel Brighouse Team ✈️
The Brighouse team are consistently…
The Brighouse team are consistently professional, friendly and endlessly patient!
They always search for and get a great holiday for us.
Thank you tbis time to Zoe, Emma and Ellen
31 May 2026
Reply from Hays Travel - Brighouse
Thank you so much for your lovely review! It truly means a lot to the whole Brighouse team to hear such kind words. We’re so pleased we could help find another great holiday for you. We really appreciate your continued support and look forward to helping you plan many more fantastic trips in the future ✈️🌴
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