We found Rachel to be very helpful, she really did her best to put our cruise package together for us, very happy with the service received. Usually book travel myself over Internet, but I could not... See more
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Very attentive service from Zoe. We were looking for inspiration for a land holiday as we normally cruise and we fancied a change. We wanted to go to mainland Spain but to somewhere we had never bee... See more
Company replied
Have used Hays a few times now and always recommend them! Ellen who helped with my most recent booking was brilliant, so helpful and patient as I wanted to get my children's first holiday abroad just... See more
Company replied
Booked a few holidays at Hays and each time all the staff within brighouse branch were amazing. Really knowledgeable, friendly, helpful and genuinley listen to your needs to provide the outcomes you d... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Commercial Street, D6 1AF, Brighouse, United Kingdom
- 01484 818694
4.9
Excellent
1k reviews
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The Brighouse team are consistently…
The Brighouse team are consistently professional, friendly and endlessly patient!
They always search for and get a great holiday for us.
Thank you tbis time to Zoe, Emma and Ellen
31 May 2026
Reply from Hays Travel - Brighouse
Thank you so much for your lovely review! It truly means a lot to the whole Brighouse team to hear such kind words. We’re so pleased we could help find another great holiday for you. We really appreciate your continued support and look forward to helping you plan many more fantastic trips in the future ✈️🌴
Always a great experience when booking…
Always a great experience when booking with the Brighouse team. Big thanks to Emma for all her help finding the right holiday for me.
29 May 2026
Reply from Hays Travel - Brighouse
Thank you for the lovely review, I hope you have an amazing time :) Emma
Fantastic Customer Service Brighouse
Ellen made us very comfortable when looking for the city break. Super helpful, knowledgeable and nothing was too much
Trouble. She is a credit to your organisation .
30 May 2026
Reply from Hays Travel - Brighouse
Thank you for your wonderful feedback! We are so pleased to hear that our team made your city break planning comfortable and easy and we hope to see you instore again soon. Thanks,Ellen :)
Never used Hayes travel before
Never used Hayes travel before . But would highly recommend it. Ellen the travel consultant was brilliant in making sure we got everything we wanted on our trip. Will definitely use again.
30 May 2026
Reply from Hays Travel - Brighouse
We are so glad you had such a positive first experience with us! We appreciate your kind words and look forward to seeing your instrore again soon. Thanks, Ellen :)
Kept me waiting for no good reason ...rude
We bought our holiday money here..the service then was good.... i came back today to change back a few hundred euros..with... my buy back gaurentee.. 3 staff members in shop ..2 with customers.. no prob i will wait my turn..1 staff member asked why i was there .... change money back...she asked could i wait a few mins as she was in phone ..i waited nearly 20 mins .she was on the computer..printing stuff off generally finishing off her day..it would have taken at most. 5 mins to attend m...i thought it was RUDE TO SAY THE LEAST.. She never ..after the first interaction acknowleged me..i waited 20 mins she was NOT on the phone... VERY RUDE I WALKED OUT...
29 May 2026
Unprompted review
Reply from Hays Travel - Brighouse
Thank you for bringing this to my attention and taking my call this morning. I’m very sorry to hear about your experience when you visited us, especially after previously receiving good service.
I completely understand how frustrating it must have been to wait for such a long period without being acknowledged, and I apologise for the lack of service you received. This is certainly not the standard we aim to provide.
Please be assured that I will address this matter with the team to ensure this does not happen again, and that all customers are acknowledged and assisted in a timely and courteous manner.
I appreciate you taking the time to share your feedback with us, as it helps us improve our service. I do hope we have the opportunity to restore your confidence in us in the future.
Kind regards,
Rachel
We always book with hays
We always book with hays, staff take time to answer all your questions and help choose a holiday with us.
16 May 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review. I appreciate your support with us and look forward to seeing you again! Zoe :)
Thank you for all your patience and…
Thank you for all your patience and help sorting out our annual holiday insurance. As always fantastic customer service. 👏
24 May 2026
Reply from Hays Travel - Brighouse
Thank you for the lovely review. I appreciate your patience while sorting your insurance. See you again soon :)
Nice pleasant staff,very helpful
Nice pleasant staff,very helpful, cannot do enough to help you.
22 May 2026
Reply from Hays Travel - Brighouse
Donald Holdsworth,
We are so pleased to hear our team provided excellent service. Thank you for your kind words.
Kind Regards
Hays Travel Brighouse
Reply from Hays Travel - Brighouse
We appreciate your kind words and are happy to hear this you have had a positive experience and we hope to see you instore again soon. Thanks, Ellen :)
Once again we've had excellent service…
Once again we've had excellent service from Hays Travel, Brighouse whilst booking our cruise and stay holiday. A lot of work was put into getting us the best deal and this is really appreciated. Would highly recommend using them.
20 May 2026
Reply from Hays Travel - Brighouse
Thank you for leaving a 5* review! I am really pleased to hear you had excellent service booking your trip. I will make sure to pass your lovely message on to Ellen when she is back in :) Zoe
Reply from Hays Travel - Brighouse
We are so glad we could help you. Thank you for your kind words and we hope to see you in instore again soon. Thanks,Ellen :)
Reply from Hays Travel - Brighouse
We appreciate your kind words and we hope to see you instore again soon. Thanks, Ellen :)
Reply from Hays Travel - Brighouse
We appreciate your kind words and we hope to see you instore again soon. :) Thanks, Ellen
Zoe was most helpful finding a good…
Zoe was most helpful finding a good holiday at the best price with the connections I wanted.
I would definitely recommend her and will be returning.
16 May 2026
Reply from Hays Travel - Brighouse
Thank you for your wonderful review! I am so pleased to hear you had such a positive experience. I appreciate your recommendation and look forward to assisting you again. Zoe
Zoe was fantastic!!
Zoe from the Brighouse branch on commercial street was absolutely fantastic! From start to finish was super aware of what we were looking for and happy to answer any questions that we had, even with another booking we made though hays that she was not aware we had made as it wasn’t booked through herself! She was so polite and happy to help us book a dream holiday and I would 1000% use her services again!
10 May 2026
Reply from Hays Travel - Brighouse
Zoe is on day off today however I know she will appreciate your kind words! We're happy to hear that you felt supported and that your needs were efficiently met. It's great to know our service made such a positive impact, and we look forward to assisting you again. I will ensure to pass your kind words on to Zoe when she is back in store tomorrow. Rachel x
A warm smile and efficient service.
As usual a warm smile and efficient service. We managed to book several holidays in one go. Well done Zoe and thank you.
10 May 2026
Reply from Hays Travel - Brighouse
Thank you so much for your 5* review! Was a pleasure to get you all booked and sorted for next year & thank you for your patience. I look forward to seeing you again soon :) Zoe :)
Excellent booking experience
The staff at Hays Travel Brighouse are all so friendly and helpful. We always book our holidays here and the service is excellent.
5 May 2026
Reply from Hays Travel - Brighouse
We appreciate your kind words! It's great to hear that our team is friendly and helpful, and that you are happy with the service you receive. I will ensure I pass your feedback to Emma. Thank you, Rachel
Excellent service when booking a flight…
Excellent service when booking a flight to Portugal. Very helpful and informative. Would highly recommend.
15 April 2026
Reply from Hays Travel - Brighouse
Thank you for the kind words in the review, it was a pleasure to meet you both and get your flight booked :) Emma
Emma & her colleagues at your Brighouse…
Emma & her colleagues at your Brighouse store are always so very helpful & knowledgeable.
2 May 2026
Reply from Hays Travel - Brighouse
Thank you for taking the time to write this lovely review, It is always a pleasure to book your holidays I hope you have a lovely time and see you again soon :) Emma x
Very helpful
We were served by Emma and she was extremely helpful, found us a great deal and explained everything to us. Made the booking a very pleasant experience.
1 May 2026
Reply from Hays Travel - Brighouse
Thank you for the lovely review, I appreciate you taking the time to write about your experience with me and Im glad that you found me helpful. I hope you have an amazing time :)
Emma
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