We found Rachel to be very helpful, she really did her best to put our cruise package together for us, very happy with the service received. Usually book travel myself over Internet, but I could not... See more
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Very attentive service from Zoe. We were looking for inspiration for a land holiday as we normally cruise and we fancied a change. We wanted to go to mainland Spain but to somewhere we had never bee... See more
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Have used Hays a few times now and always recommend them! Ellen who helped with my most recent booking was brilliant, so helpful and patient as I wanted to get my children's first holiday abroad just... See more
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Booked a few holidays at Hays and each time all the staff within brighouse branch were amazing. Really knowledgeable, friendly, helpful and genuinley listen to your needs to provide the outcomes you d... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Commercial Street, D6 1AF, Brighouse, United Kingdom
- 01484 818694
4.9
Excellent
1k reviews
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We were looked after by Rachel
We were looked after by Rachel, who went through everything and explained everything in detail and took us right through booking a cruise, very professional and pleasant
21 February 2026
Reply from Hays Travel - Brighouse
Hi David, I appreciate you taking the time to leave me such a fantastic review! I'm so glad to hear that you found the booking process professional and pleasant and that I was able to find you just what you were looking for, When the time comes I hope you have a wonderful time, however, in the meantime if you need anything at all you know where I am. Rachel
Careful checking by the travel agent…
Careful checking by the travel agent with the holiday provider regarding the details of the package.
21 February 2026
Reply from Hays Travel - Brighouse
Thank you for the lovely review, I will pass your kind words on to Ellen :)
Reply from Hays Travel - Brighouse
Thank you for taking the time to leave this review. We appreciate you sharing that you found Zoe to be lovely and polite this is wonderful to hear.
jet2 take your money then do not care what happens to you!!!
I went to hays Travel look at booking a suprise break for Mrs Balme. A 5* Holiday in the sun. I had emergency spinal surgery & in recovery, Andrea suffers from coliytus ( needs to be near a bathroom)
We found a holiday! I left and checked Andrea's daily planner! the dates were good.
I returned the day after to confirm and pay to find the holiday was not available all gone. Disapointed they had not put the holiday on hold for me?
We found an Alterative paying £5500 for 10 nights with jet2. I paid for luxary rooms with sunbeds + hottub & jaquisse on the balcony? we had a 3rd floor room with a patio table & 2 chairs on the balcony. The hotel Managment were fantastic even though were unable to find an alternative as they wer fully booked.
We spent 3 days liveing out of our suietcases hoping to be moved. 6 days left we told the manager we would stay in the room and enjoy the rest of our stay! The Jet2 rep missed meetings with us and went on the sick TUI stated oops.
We paid £5500.for 10 night A couple with TUI had 14 nights £3300 for the same room type?
10 May 2025
Reply from Hays Travel - Brighouse
Thank you very much for your feedback, and I appreciate you taking the time to speak with me over the phone today.
As we discussed, we are unable to hold holidays without payment, and all bookings are subject to live pricing, meaning availability and costs can change at any time.
I’m pleased to hear that your concerns were not related to the service provided by our in‑store consultant, but rather with Jet2 Holidays, and I understand you have an ongoing complaint with them.
Thank you again for your time today. I look forward to welcoming you into the store in the future.
Kind Regards,
Zoe
Assistant Manager
The staff go above and beyond
Highly recommend
The staff go above and beyond, they could not be more helpful.
15 February 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! I really appreciate your support with us and great to see you again! Have a lovely holiday :) Zoe x
The staff was very helpful and we are…
The staff was very helpful and we are both profoundly deaf. They took us through the hotel information and sorted out our holiday schedule.
9 February 2026
Reply from Hays Travel - Brighouse
We're so glad we could assist you with your holiday plans! It's wonderful to hear that our team was helpful in sorting out all the details for you and we hope to see you instore again soon. Thanks, Ellen :)
Hays Brighouse are fantastic
Hays @ Brighouse have a lovely team of staff, Always happy to assist with queries & questions.
Any of the staff are always happy to help with ensuring the holidays booked suit your requirements.
9 February 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Always a pleasure to have you in store and great to get you booked on your next adventure! See you again soon,Zoe x
Zoe was exceptional
Zoe was exceptional, she explained everything very clearly. Thank you Zoe!!
12 February 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! It's always a pleasure to have you in store and book your next family holiday! Thank you for booking and I look forward to seeing you again soon :) Zoe x
Fab staff at hays in brighouse
The staff at Hays travel in brighouse are always so friendly and helpful and accommodating .
12 February 2026
Reply from Hays Travel - Brighouse
Thank you for taking the time to leave this lovely review, Im glad to hear that you always fine us friendly and helpful. We look forward to seeing you again soon :)
i was looking for a straight threw…
i was looking for a straight threw flight from manchester to inverness scotland the lady found one straight away for me no problem.her name was zoe.
13 February 2026
Reply from Hays Travel - Brighouse
We're happy to hear that you had a positive experience and that we could quickly find a direct flight for you. Thank you for the lovely review :)
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review, Always a pleasure to have you both in store and book your first ever river cruise! It is great to hear you found me friendly and helpful. See you again soon :) Zoe x
Booked Zoe Cloughwith Hays simply because of Zoe…
Booked with Hays simply because of Zoe Clough in Brighouse she is very patient, passionate and a professional she’s a great asset to your firm and a lovely person.Have booked before and will definitely book again with her
12 February 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Really appreciate your booking and your kind review. Great to hear you found me professional & passionate and I look forward to seeing you again soon :) Zoe x
Really helpful staff explain everything…
Really helpful staff explain everything you need to know and make it easy to book your holiday and don't push to buy anything you don't want to
2 February 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! It was a pleasure to have you in store and glad we managed to get you all sorted! I look forward to seeing you again soon :) Zoe x
Rachel was very professional and polite…
Rachel was very professional and polite in helping me choose my holiday
8 February 2026
Reply from Hays Travel - Brighouse
We appreciate your kind words and are so happy we could assist you in choosing your holiday. Thank you for your booking and we hope to see you instore again soon. Thanks, Ellen :)
Good service when we eventually got it
Good service when we eventually got it. Waited 40mins and had to go back to car park to put more money on. We knew exactly which holiday we wanted to book and the assistant was very helpful.
31 January 2026
Reply from Hays Travel - Brighouse
Thank you for your patience during this busy time, it was a pleasure to be able to get the cruise booked for you :)
We were met with friendly staff
We were met with friendly staff, everyone was cheerful & very helpful, we weren’t rushed into anything & the overall experience was quite relaxing.
31 January 2026
Reply from Hays Travel - Brighouse
We are so happy to hear that you found our staff friendly and helpful, and that you felt relaxed and unhurried while arranging your holiday. Thank you and we hope to see you instore again soon. Thanks, Ellen :)
Great staff always helpful x
29 January 2026
Reply from Hays Travel - Brighouse
Thank you for leaving me this review, I am pleased you were happy with the service you received whilst booking with me, I hope you have a wonderful holiday and will look forward to seeing you again soon. Rachel
Excellent, personal, focussed, well priced travel!
Rachel and the team always listen and know what is required of a holiday.
Sensitive about price and will offer any available deals with the operators, such as Jet2.
Great service, very helpful and will go the extra mile.
The FX always offers a good exchange rate also.
Thank you
4 February 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! It is always a pleasure to book your next holiday and appreciate your loyalty with us! Great to hear that you find the service great and helpful and we look forward to seeing you again soon, Zoe :)
Reply from Hays Travel - Brighouse
Thank you for the 5* review, I am pleased you were happy with the service you received whilst booking your holiday, have a wonderful time and I'll see you again soon. Emma
Reply from Hays Travel - Brighouse
We appreciate you taking the time to leave us a 5-star review! We are so happy to hear that you find our staff helpful and friendly.
Hays Travel
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