We found Rachel to be very helpful, she really did her best to put our cruise package together for us, very happy with the service received. Usually book travel myself over Internet, but I could not... See more
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See what reviewers are saying
Very attentive service from Zoe. We were looking for inspiration for a land holiday as we normally cruise and we fancied a change. We wanted to go to mainland Spain but to somewhere we had never bee... See more
Company replied
Have used Hays a few times now and always recommend them! Ellen who helped with my most recent booking was brilliant, so helpful and patient as I wanted to get my children's first holiday abroad just... See more
Company replied
Booked a few holidays at Hays and each time all the staff within brighouse branch were amazing. Really knowledgeable, friendly, helpful and genuinley listen to your needs to provide the outcomes you d... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Commercial Street, D6 1AF, Brighouse, United Kingdom
- 01484 818694
4.9
Excellent
1k reviews
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The usual first class service.
The usual first class service.
Efficient service with good inter personal skills.
Listened to my requests and was able to suggest appropriate holidays.
Had built up knowledge of my preferences.
Good knowledge of resorts which helped in decision making.
Friendly and approachable.
A first class service was provided
21 March 2026
Reply from Hays Travel - Brighouse
I appreciate you sharing your experience with me! I'm so happy to hear that you received first-class, efficient service and that you felt I listened to your requests and provided suitable suggestions. I hope you have a wonderful time and will look forward to seeing you again soon. Rachel
We were able to book the exact holiday…
We were able to book the exact holiday we wanted without any problems! Very friendly and helpful service always with a smile. We will be back! 🥰🥰xx
19 March 2026
Reply from Hays Travel - Brighouse
We're so glad we could help you book your perfect holiday effortlessly! Our team strives to provide friendly, helpful service, and we appreciate your intention to return. Rachel on behalf of Zoe x
Helpful and knowledgeable
We went in to see Rachel again and she was extremely pleasant and helpful. She helped with discount codes to get money off our holiday. We also have her to thank for our recent holiday to Madeira. Although our return flights were delayed she updated us with all relevant details.
10 March 2026
Reply from Hays Travel - Brighouse
I appreciate you taking the time to share your kind words. I'm so glad that you found my service helpful in planning your holidays and that I could assist you with updates regarding your flights. Thank you again for your lovely review. Rachel
Great place Great Staff
Great service very friendly staff go above and beyond to help with any requests you ask
16 March 2026
Reply from Hays Travel - Brighouse
I appreciate you sharing your experience. I am so happy to hear that I provided friendly service and went above and beyond for you! I hope you have a wonderful holiday and will look forward to seeing you again soon. Rachel
Always welcoming and nothing is too…
Always welcoming and nothing is too much trouble if fact we travel from Shaw , Oldham just to book holidays at brighouse
15 March 2026
Reply from Hays Travel - Brighouse
We are so grateful that you travel from afar to book with us in Brighouse. It's great to know that we're always welcoming and helpful to you and we thank you for your continued support, I hope you have a wonderful holiday and will see you again soon. Emma
Reply from Hays Travel - Brighouse
I appreciate you taking the time to share your experience. I am so happy to hear that my service was helpful and attentive! I hope you have a wonderful time and will look forward to hearing all about it. Zoe
Great service from Rachel giving me…
Great service from Rachel giving me excellent service from start to finish. Always a warm welcome in the shop & all the girls are great!
13 March 2026
Reply from Hays Travel - Brighouse
We appreciate you taking the time to share your experience. We're so happy to hear that you received excellent service and a warm welcome. The team aims to please! Rachel
Ellen was very helpful and very…
Ellen was very helpful and very efficient as all the staff are.
12 March 2026
Reply from Hays Travel - Brighouse
We appreciate your kind words! We are so glad that you found our staff helpful and efficient during your visit. Thanks for your feedback. Ellen
The booking went well no problems at all
11 March 2026
Reply from Hays Travel - Brighouse
I appreciate you sharing your booking experience went smoothly; thank you for your kind review. Have a wonderful time and I will look forward to seeing you again soon. Ellen
I have been booking holidays for…
I have been booking holidays for several years now with Hays.The staff are always very knowledgeable, helpful,friendly and patient.Thankyou.
3 March 2026
Reply from Hays Travel - Brighouse
Thank you for the lovely review, It is always a pleasure to book your holidays and hear about everything you got up to :) Emma
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! I am really glad we managed to find you a cruise and pleased to hear it made it easy for you! I look forward to seeing you again soon :) x
Easy and straight forward
Easy and straight forward, This is my 3rd holidayi have booked through Hays and there will be many more
1 March 2026
Reply from Hays Travel - Brighouse
Thank you for choosing us again for your 3rd Holiday with us, your continued support means the world to us. I hope you have a wonderful holiday and will look forward to seeing you again soon. Rachel
Everything from start to finish was…
Everything from start to finish was great Zoe who helped me was so friendly and patient to look into everything I was wanting to know before booking 5 stars 🌟
7 March 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! I am so pleased to hear that you found me friendly & patient and great to get you booked! I look forward to speaking to you again soon, Zoe :) x
very helpfull assistant who very kindly…
very helpfull assistant who very kindly found exactley the holiday we wanted and booked it for us
27 February 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Really appreciate your support in booking with me and look forward to seeing you again soon, Zoe :)
Reply from Hays Travel - Brighouse
Thank you for leaving this kind review, We hope you have a lovely holiday :)
Reply from Hays Travel - Brighouse
Thank you for taking the time to leave the review, Im glad you found me very helpful. See you again soon :)
Really pleasant staff
The young lady who helped us organise our weekend break was really helpful and she answered all the questions we asked her( and we had lots ). Nothing was too much trouble.
27 February 2026
Reply from Hays Travel - Brighouse
Im so glad to hear that the assistance you received was helpful and that all of your questions were answered. Thank you for sharing your positive experience with us! Emma x
Excellent customer service.
24 February 2026
Reply from Hays Travel - Brighouse
Thank you for rating my service as 5*, I am delighted you were happy whilst booking your next break away with me and hope you have a wonderful time, I'll look forward to seeing you again soon. Rachel
As usual a very friendly and efficient…
As usual a very friendly and efficient service.
They always listen to what we want and are able to find us the holiday we want.
24 February 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! I really appreciate your support with us and great to hear you found me friendly & efficient. I look forward to seeing you again soon :) Zoe x
Reply from Hays Travel - Brighouse
I am happy to hear that you consistently receive good service, and appreciate your feedback regarding the service you received, Have a wonderful holiday and I will look forward to seeing you soon. Rachel
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