The branch manager Jane is amazing, helpful, so understanding & has so much advice & knowledge she really needs to be given an award for promoting her store in South Glos. Bristol. Well Done Jane.... See more
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See what reviewers are saying
We All visited Kingswood outlet together. Your young Trainee [Catherin] A very pleasant young lady. Not not sure on C or K she was so lovely & helpful.She actually changed our choice of... See more
Company replied
Even though the shop was very busy, we felt the agent that helped us, was very helpful and patient and took time to find out what we wanted from the holiday and found the right deal for us. Overall... See more
Company replied
Good customer service from Jane who I’ve dealt with before. Willing to go the extra mile as booking not straightforward as it’s accessible cabin and evacuation chair. Not easy to find nowadays . Wi... See more
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Company details
- #20 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2B Kings Chase Shopping Centre, BS15 8LP, Bristol Kingswood, United Kingdom
- 01174055603
4.9
Excellent
612 reviews
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Very Helpful, patient and thorough
We just walked in without a plan and came away booked up. They were very patient and extremely thorough and helpful, giving us full information about our package. We were very pleased with their service.
23 January 2026
Reply from Hays Travel - Bristol Kingswood
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that you found our team patient, thorough, and helpful while booking.
Shellie was very helpful and very…
Shellie was very helpful and very patient with me when I was trying to get all the information for her
21 January 2026
Reply from Hays Travel - Bristol Kingswood
Hi Pete, Thank you for taking the time to leave a review. Kind regards, Hays Travel :)
Holidays 2025 and 2026..
Amanda was very helpful as we had a lot of questions to ask regarding our holiday. This is the 2nd time we have booked via Hays Travel and they have been helpful on both occasions. Thanks to Hays you have been outstanding...
20 January 2026
Reply from Hays Travel - Bristol Kingswood
Sylvia Butler,
We appreciate you taking the time to leave us such a fantastic review! We're so happy to hear that our team has been so helpful when booking your holidays.
Hays Travel
Looked on line for a holiday and was…
Looked on line for a holiday and was just to much so went in shop and lady found us the holiday we were look for
21 January 2026
Reply from Hays Travel - Bristol Kingswood
Karin,
We're happy to hear that our team member could find the perfect holiday for you after your online search! Thank you for your positive feedback.
Hays Travel
very helpful staff
20 January 2026
Reply from Hays Travel - Bristol Kingswood
Hi, Thank you so much for taking the time to leave a review. Kind regards, Hays Travel
Great professional service from Katie &…
Great professional service from Katie & Jane.
20 January 2026
Reply from Hays Travel - Bristol Kingswood
Hi Gary, Thank you for taking the time to leave us a review. I'm so pleased we found you the right holiday :) Many thanks Katie.
On the 17th we were served by a girl…
On the 17th we were served by a girl called Katie who may I say was very pleasant & professional! She went over everything 3 times for my own peace of mind. She explained everything clearly WELL DONE Katie & thank you ☺️
18 January 2026
Reply from Hays Travel - Bristol Kingswood
Hi Lee, Thank you for taking the time to leave a lovely review! I'm glad we found you the right holiday :) Katie
Once again meeting our every need
Once again meeting our every need ! Jayne carried out our phone booking no problem and shellie was up to her usual high standards with our other choices !
15 January 2026
Reply from Hays Travel - Bristol Kingswood
Thanks for you lovely feedback and for booking with us again. Shellie
Katie was excellent
Katie was very helpful informative and efficient on finding us a great deal !
15 January 2026
Reply from Hays Travel - Bristol Kingswood
We appreciate your feedback and are so glad that you found our team member helpful. Thank you for choosing to book with us!
Support High Street Businesses
I booked through Hays Travel as I would like to support our struggling high street businesses.
14 January 2026
Reply from Hays Travel - Bristol Kingswood
We're happy to hear that you chose to book with us and support high street businesses. Also thank you for your positive feedback. It is appreciated!
Great friendly service.
So helpful and welcoming..knows exactly what we want and like from a holiday package..wouldnt go anywhere else.
15 January 2026
Reply from Hays Travel - Bristol Kingswood
We're so happy to hear about your positive experiences! It's wonderful knowing we consistently meet your holiday expectations. Thank you!
As usual Shellie was prompt
As usual Shellie was prompt, efficient, polite and gave a personal service. I will book with Hays again.
9 January 2026
Reply from Hays Travel - Bristol Kingswood
We appreciate your kind words! We're so glad that you received prompt, efficient, and polite service, and we look forward to assisting you again.
Super happy
4 of us wanted to go away and we didn't know where exactly. Lydia was very helpful and patient and we booked our holiday and are very much looking forward to it.
4 January 2026
Reply from Hays Travel - Bristol Kingswood
Thank you so much for your lovely review! I'm so glad I could help :)
very polite staff
very polite staff, very helpful, very good knowledge and tried to find the best flights and times for our booking and the best prices.
11 January 2026
Reply from Hays Travel - Bristol Kingswood
Hi Valerie, Thank you for taking the time to leave a lovely review for us! I'm glad we found you the perfect holiday. Hays Travel
Excellent staff
Jane the manager and all her staff at the kingswood branch are excellent and lovely, so helpful, polite, and very knowledgeable. Always go the extra mile to help, even if it means staying later in the day to finish your booking.
10 January 2026
Reply from Hays Travel - Bristol Kingswood
Thank you taking the time to share your kind words about our team. We are so happy to hear that our team's knowledge and helpfulness made your booking experience a positive one. Thank you so much for choosing to book with us again
Kate in the Kingswood 5*
Kate in the Kingswood branch was really helpful and friendly. We are a group booking, she was patient when several aspects of our request changed and price matched TUI for us. We felt supported, well informed and we'd book future holidays with her.
28 December 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for choosing to book with us and for the lovely review. We're glad we could help :)
Reply from Hays Travel - Bristol Kingswood
Thank you for leaving us a lovely review. Thanks Katie :)
Reply from Hays Travel - Bristol Kingswood
Thank you for the review.
The young lady was very helpful and…
The young lady was very helpful and informative also friendly which put 3 pensioners at ease
3 December 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for taking the time to leave a review :) Hays Travel
Reply from Hays Travel - Bristol Kingswood
Hi Stephen, Thank you for leaving a review :) Many thanks Hays Travel
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