Extremely helpful and knowledgeable. Gave her our wishlist and she explored so many options for us. Got us a brilliant package with exactly what we wanted including great flight times, lovely hotel... See more
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See what reviewers are saying
Demi from the Bromley branch made the whole holiday booking experience so easy! She was professional and got my holiday a lot cheaper than I thought! Will be booking with her again next year.
This was our first visit to Hays. We had emailed the Bromley beforehand and we're in conversation with Mia, who responded quickly and with all the information we need. Later that day we popped into... See more
What an amazing experience my husband and I had at your Bromley store. We was served by Stacie the branch manager she was outstanding with her excellent customer service she listened and was very en... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
114 High Street, BR1 1HG, Bromley, England, United Kingdom
- 02039309757
4.9
Excellent
313 reviews
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Good professional advice
30 January 2025
Reply from Hays Travel - Bromley
Thank you for your lovely review, i will pass this on to Emma for you
Thank you
Stacie
Christmas cruises
We were seen by Carlie in your Bromley shop..we found her and the other staff very informative,friendly and helpful..
30 January 2025
Reply from Hays Travel - Bromley
Thank you for your review Daphne! We hope you have an amazing time on your cruise :) Carlie
Happy Hays Holidays
Excellent service friendly,good advice
Not pushy
Booked two holidays this year with them will be back to see carly and book another.
29 January 2025
Reply from Hays Travel - Bromley
Thank you for your lovely review Neil :) I hope you have a great time on your holidays and we look forward to seeing you soon! Carlie
Reply from Hays Travel - Bromley
Hello, Thank you for the lovely chat earlier, I am so glad you had a great experience.
Thank you
Stacie
The travel agends are very knowledgable…
The travel agends are very knowledgable and helpful in giving a view on resorts and hotels. They do not try and foist their own view on me and give me choice to help me make a decision.
21 January 2025
Reply from Hays Travel - Bromley
Hi Marion,
Thank you for your review and I hope you have a lovely holiday.
Ruby:)
Emma was extremely helpful me with my…
Emma was extremely helpful me with my booking. Very customer focused and made you feel at ease
30 January 2025
Reply from Hays Travel - Bromley
Hello Kathleen, Thank you for your lovely review, Stacie
Excellent service by Ruby
Excellent service by Ruby, she made us feel welcome from the beginning and was very attentive to our needs throughout the booking process. We will definitely be back!
12 January 2025
Reply from Hays Travel - Bromley
Hi Joan,
Thank you so much for your kind words, I hope you have the best time in Tunisia.
Ruby:)
Reply from Hays Travel - Bromley
Thank you for your great review Kathleen! I hope you have a great holiday :) Carlie
So helpful
I gave a location and dates for my holiday with reasonable flight times. I was given best flight times and several options of where to stay. We worked together to arrange the best hotel for our stay. Really easy and helpful advise all the way. Carlie Versey, you are a star!!!
11 January 2025
Reply from Hays Travel - Bromley
Thank you for your lovely review Steve! I hope you have a great holiday :) Carlie
Reply from Hays Travel - Bromley
Thank you for leaving us feedback for Ruby will pass this on and glad you had a good experience with us in Bromley store
Theresa
Branch Manager
Carly was very helpful
Carly was very helpful, polite and made me feel valued as a customer.
31 December 2024
Reply from Hays Travel - Bromley
Thank you for your lovely review Martin :) I hope you both have a great holiday! Carlie
Fabulous service for first time cruisers!
Emma provided all the guidance we needed to confidently book our first cruise. We had done some on line research, but booking the right cabin was difficult to navigate. Emma made this so easy and we were very pleased with her professional
service.
5 January 2025
Reply from Hays Travel - Bromley
Thank you for your lovely review!
It was a pleasure to meet you and getting your holiday booked.
Kindest Regards
Emma x
I found Theresa the agent at Hays…
I found Theresa the agent at Hays Travel very helpful.She shared her personal knowledge of the locations we were considering, and understood our needs.The booking process was straightforward and ongoing help and advice offered if necessary.
3 January 2025
Reply from Hays Travel - Bromley
Thank you for leaving us feed back happy to help and glad got you a holiday to look forward too
Theresa
Branch Manager
Hays Travel Bromley
All the ladies are so friendly and nice…
All the ladies are so friendly and nice I have a disability but Carlie did her utmost to find me a great holiday bearing all my need's..she when above and beyond and continues to do so ..I told her that I was gonna go to TUI but I just love hays customer service so much ...☺️
30 December 2024
Reply from Hays Travel - Bromley
Thank you for your lovely review, Paulette! It was a pleasure booking this for you :) I hope you have an amazing holiday, and I look forward to seeing you soon. Carlie x
The travel consultant took great care…
The travel consultant took great care to ensure that all elements of our booking were best for us and at the optimum price.
She was courteous and friendly.
12 December 2024
Reply from Hays Travel - Bromley
Thank you so much for your lovely review!
It was a pleasure meeting you and getting your holiday booked
Kindest Regards
Emma x
Stacie was very helpful and pleasant…
Stacie was very helpful and pleasant and we booked a holiday very quickly
17 December 2024
Reply from Hays Travel - Bromley
Hi Stephen, it was lovely seeing you today. i hope you have a lovely holiday and come back all refreshed
Thank you
Stacie
Helpful and knowledgeable staff
The staff were very helpful and knowledgeable and made the booking of our holiday very easy and straightforward. It was nice to talk to someone face to face.
14 December 2024
Reply from Hays Travel - Bromley
Thank you for your lovely review, David. I hope you and Brenda have a great time on your holidays! It was a pleasure booking this for you and chatting with you both :) Carlie
A very friendly member of staff and put…
A very friendly member of staff and put up with us keep changing things with a smile
15 December 2024
Reply from Hays Travel - Bromley
Ha Ha, you were both a delight to meet, it's very important to get the holiday right for you.
Thank you for the lovely review!
Kindest Regards
Emma x
From the start Charlie went the extra…
From the start Charlie went the extra mile to find what we hope will be a fantastic first cruise for my wife and I
Emailed all the details and got us a balcony and ambassador package
14 December 2024
Reply from Hays Travel - Bromley
Thank you for your great review Steven! You will have a great time on your cruise I'm sure :) Carlie
60th birthday request
Visited this travel agent for the 1st time and they we’re so inviting and made us so welcoming
We had a complicated request as it was a special holiday for my 60th which had 4 destinations but they nailed it perfectly
Well done Carlie
We will be back
3 December 2024
Reply from Hays Travel - Bromley
Thank you for your lovely review Marcia :) I hope you and Paul have an amazing holiday and birthday! Carlie
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