First impression was a great smile and welcome by Ceri @ Broughton. Ceri was very knowledgeable and explained the holiday options clearly and was not pushy, the booking process was quick and ea... See more
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Charlotte was so helpful and thorough. She was a delight to deal with and very reassuring. It was a relatively complex booking with flights to Trinidad, a connection to Tobago and a home flight from... See more
Amelia was just so patient and very helpful We had a friend that has a serious medical condition and Amelia was very professional and checked with P&O to make sure that our holiday would cater for h... See more
Excellent service and knowledge of the holiday I was booking. Gave me options to choose from which was very helpful in my final decision. Every step explained to me so I understood exactly what the bo... See more
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2k reviews
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They were very helpful in accommodating…
They were very helpful in accommodating my holiday request, friendly staff, and Dan was professional and I have booked a number of cruises with them as nothing was too much trouble for all the staff.
25 June 2026
Reply from Hays Travel - Broughton
Andrea,
We're so pleased to hear our team provided such excellent service and that you had a positive experience booking your cruises with us. We appreciate your kind words!
Kind Regards
Hays Travel
First time booking with Hays Travel in…
First time booking with Hays Travel in Broughton. We were looking to book two last minute holidays with awkward dates and Ruby was fantastic at sorting this all out for us. We were very happy with the service and will be using them again for future holidays.
24 June 2026
Reply from Hays Travel - Broughton
Lynsey,
We are so pleased to hear you had such a positive first-time booking experience with us, especially with your last-minute holiday plans. We look forward to assisting you with future holidays!
Kind Regards
Hays Travel
Excellent friendly service from Dan who…
Excellent friendly service from Dan who even patiently rescheduled our dates to get us a better deal!
22 June 2026
Reply from Hays Travel - Broughton
Garry Millar,
We are so pleased to hear you received excellent service and that we could help you find a better deal for your holiday! Thank you for your kind words.
Kind Regards
Hays Travel
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff that made the whole process fun, exciting.
We will definitely use them again.
16 June 2026
Reply from Hays Travel - Broughton
John Stubbs,
Thank you for your wonderful feedback! We are so pleased to hear that our team made your experience fun and exciting. We look forward to assisting you again in the future.
Kind Regards
Hays Travel
Natalie in Broughton was excellent
Natalie in Broughton was excellent - very knowledgeable and so helpful. Nothing was too much trouble.
23 June 2026
Reply from Hays Travel - Broughton
Archie,
We're so happy to hear that our team member provided such excellent and helpful service. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Anonymous,
We appreciate your kind words.
Kind Regards
Hays Travel
really friendly
really friendly , welcoming and relaxed
full of information and advice will be using them again
12 June 2026
Reply from Hays Travel - Broughton
Sian Owens-Jones,
We are so pleased you found us friendly and helpful. We look forward to assisting you again!
Kind Regards
Hays Travel
Lovely service
Lovely service, didn’t feel pressured. Went away to discuss our holiday of a lifetime. Rang back a little later to confirm our booking.
18 June 2026
Reply from Hays Travel - Broughton
sarah gill,
We're so happy we could help you plan your special trip without pressure. We hope you have a wonderful holiday!
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Alan,
Thank you for your feedback. We appreciate it.
Kind Regards
Hays Travel
Very accommodating
The staff at Broughton were so accommodating for me and my 1 year old daughter, very friendly! Thank you so much!
17 June 2026
Reply from Hays Travel - Broughton
customer,
We're so glad our team provided excellent service to you and your daughter. Thank you for your kind words!
Kind Regards
Hays Travel
She was very helpful ,and give us all…
She was very helpful ,and give us all information we ask for,
16 June 2026
Reply from Hays Travel - Broughton
Keith Worthing,
We are so pleased we could assist you with all your questions. Thank you!
Kind Regards
Hays Travel
The staff were all very helpful and…
The staff were all very helpful and welcoming. The booking process was clearly explained and we didn't feel rushed or pressured. We were extremely impressed with the service we received and it took away the stress of booking a holiday.
11 June 2026
Reply from Hays Travel - Broughton
Christine ,
Thank you for your wonderful feedback! We are so pleased to hear that our team made your booking experience stress-free and positive.
Kind Regards
Hays Travel
very good as useal no complainets
14 June 2026
Reply from Hays Travel - Broughton
George,
We appreciate your kind words. We're glad to consistently meet your expectations.
Kind Regards
Hays Travel
Very helpfull everything explained went…
Very helpfull everything explained went out of their way to help
14 June 2026
Reply from Hays Travel - Broughton
MERFYN EDMUNDS,
We're delighted to hear we could assist you so thoroughly. Thank you for your kind words.
Kind Regards
Hays Travel
Lady was lovely who helped us
6 June 2026
Reply from Hays Travel - Broughton
Rachel Woods,
We appreciate your kind words. We are so glad we could help.
Kind Regards
Hays Travel
Drink offered early in conversation and…
Drink offered early in conversation and taken! Quite a lot to sort out making two separate cruises but handled with patience and good humour. My hearing problem can cause some difficulty at times but we managed it! Credit Emilia for making it worth while.
28 May 2026
Reply from Hays Travel - Broughton
David
We're so happy you enjoyed your experience with us! We appreciate your kind words about our team's patience and good humor in assisting with your cruise arrangements.
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Mr and Mrs Flavell,
We appreciate your kind words. We're glad we could assist you!
Kind Regards
Hays Travel
Wonderful service friendly staff always…
Wonderful service friendly staff always ready to serve you & also always can come up with an alternative solution. Amazing.
12 June 2026
Reply from Hays Travel - Broughton
Yvonne,
We're so glad you had such a positive experience with our friendly staff and service. Thank you for your kind words!
Kind Regards
Hays Travel
Daniel was very helpful and didn’t rush…
Daniel was very helpful and didn’t rush or try to pressurise us. The whole experience was a delight!!
11 June 2026
Reply from Hays Travel - Broughton
customer P & B Sadler,
We're so pleased you had a delightful experience and felt no pressure. Thank you for your kind words!
Kind Regards
Hays Travel
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