I booked a holiday though the lovely people at Hays Travel Budleigh and all I can say is they were absolutely amazing from the start of the journey via booking to the end of the holiday. I bo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Popped in having seen Late Deal poster, greeted by Milly with a lovely smile who then talked us through the deal, even offering different options around the same cost. The other member of staff prese... See more
Company replied
Saw an ad but wasn’t quite what I was looking for. Milly came back with exactly what I was looking for. Such a pleasure dealing with someone who understands what you want. Such a wonderful lady to dea... See more
Company replied
Colette was able to advise us on the best choice of holiday for us and provided several alternatives. She listened and understood our preferences, making sure we found what we were looking for. Having... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 High Street, EX9 6LD, Budleigh Salterton, United Kingdom
- 01395 442619
4.9
Excellent
411 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Budleigh Salterton
Thankyou for leaving a glowing review! We hope you have a great time! :)
Friendly and helpful staff
Friendly and helpful staff. Bookings sorted with minimal fuss. High street convenience.
30 January 2025
Reply from Hays Travel - Budleigh Salterton
Thankyou for taking the time to leave a lovely review. We hope you have a great holiday. :)
Reply from Hays Travel - Budleigh Salterton
Thank you for taking the time to leave this review, we hope you enjoy your holiday.
Great experience as usual Katie…
Great experience as usual Katie listened to are needs & wants and found us a holiday that we wouldn't of thought off so we are very excited for our upcoming family holiday x
4 February 2025
Reply from Hays Travel - Budleigh Salterton
Thankyou for taking the time to leave a lovely review. Have a great holiday! Team Budleigh
Hassle free booking.
Great service from Hayes in Budleigh Salterton.
Our first time using a travel agents as we usually book our holidays ourselves.
Made very easy and hassle free by Katie who even managed to save us £100 on our booking.
We will certainly use Hayes again.
20 January 2025
Reply from Hays Travel - Budleigh Salterton
Thank you for taking the time to leave a review and for giving us the chance to book your holiday. I hope you are looking forward to it! Kind regards, Katie
Very professional and did all that we…
Very professional and did all that we wanted. So much better dealing with a person than the internet!!
2 February 2025
Reply from Hays Travel - Budleigh Salterton
Thank you for taking the time to leave a review. It was lovely to see you both and book you such a fabulous cruise! Kind regards, Milly
A warm greeting Extremely helpful…
A warm greeting Extremely helpful staff. Efficient service
29 January 2025
Reply from Hays Travel - Budleigh Salterton
Hello Danuta, thank you for taking the time to leave such a lovely review, we loved booking holiday to New Zealand. Amy
Super helpful
Super helpful. Unfortunately they had no accessible rooms available but we managed to find another cruise with availability. Thanks so much
9 January 2025
Reply from Hays Travel - Budleigh Salterton
Hello Stacey, thankyou for taking the time to leave a lovely review. We are glad we managed to find you something. Katie :)
Reply from Hays Travel - Budleigh Salterton
Thank you for taking the time to leave a review. I am pleased you were happy with our service and hope you are looking forward to your holiday to France. Katie
The manager and staff at budleigh…
The manager and staff at budleigh salterton branch are very helpful and there isn’t a questions they can’t help with
21 December 2024
Reply from Hays Travel - Budleigh Salterton
Thank you so much for taking the time to leave such a lovely review :)
We shall pass your kind words onto Katie, our manager.
Kind Regards,
Hays Travel Budleigh
Confident and professional service
Confident and professional service. They listened to what I wanted and put together an itinery to meet my requirements and budget. They were happy to revise some elements and the final holiday looks really great.
24 November 2024
Reply from Hays Travel - Budleigh Salterton
Thank you for taking the time to leave us such a lovely review. It was an absolute pleasure to get this holiday of a life time sorted for you. We know you will have the best time and look forward to seeing you again soon.
Hays Travel Budleigh :)
Sammie handled everything very…
Sammie handled everything very professionally making it pleasant to spend over £16,000
1 December 2024
Reply from Hays Travel - Budleigh Salterton
Thank you so much for such a lovely review :)
It was an absolutely pleasure to meet you.
We look forward to seeing you again soon,
Sammie
Customer service was second to none
Customer service was second to none. Very helpful & Informative.
24 November 2024
Reply from Hays Travel - Budleigh Salterton
Thank you so much for taking the time to leave us such a lovely review :)
Hays Travel Budleigh
Reply from Hays Travel - Budleigh Salterton
Thank you so much for taking the time to leave us such a lovely review :)
Hays Travel Budleigh
Budleigh Salterton, Excellent help
Sammie and Poppy from Budleigh Salterton branch are really lovely, friendly and helpful. I was nervous booking a holiday as I have never done this before and they took the time to really engage and explain the process to put my mind at ease. I would recommend talking to either of these lovely ladies. It’s so nice to talk to people that don’t make u feel silly for asking a lot of questions, they really took the time to listen and explain how I would understand it. I’m really excited to go on my holiday now and I know if I get confused with anything I only have to pick up the phone to call and ask.
21 November 2024
Reply from Hays Travel - Budleigh Salterton
Hello Samantha, Thankyou for taking the time to leave such a lovely review. We are always here if you have any questions. Sammie & Poppy :)
A friendly greeting
A friendly greeting. A straight knowledgble answer to all questions. Always the same team. A real pleasure to do business.
6 November 2024
Reply from Hays Travel - Budleigh Salterton
As always, it was an absolutely pleasure :) We look forward to seeing you again soon,
Hays Travel Budleigh
Clear and helpful information exactly…
Clear and helpful information exactly tailored to our needs and queries. Gave us sufficient confidence to book in a single visit.
25 October 2024
Reply from Hays Travel - Budleigh Salterton
Thank you so much for taking the time to leave such a lovely review. :) Hays Travel Budleigh
We always use Budleigh for our…
We always use Budleigh for our bookings, knowledgeable staff, friendly and efficient.
19 October 2024
Reply from Hays Travel - Budleigh Salterton
Thankyou for taking the time to leave such a lovely review. We love booking your cruises - Katie :)
Reply from Hays Travel - Budleigh Salterton
Thank you for taking the time to leave us such an amazing review. It is much appreciated.
Kind Regards,
Hays Travel Budleigh
Scandinavisa…
Poppy (Budleigh Salterton) provided timely and friendly service throughout the booking process.
10 October 2024
Reply from Hays Travel - Budleigh Salterton
Thank you for such a lovely review, Poppy will be absolutely delighted with your comments.
Kind Regards,
Sammie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.