Gaynor from the Bury, Rock Branch was unbelievably helpful. She looked tirelessly to get us a fantastic holiday within budget and to set dates. She ensured the reviews were accurate before going ahead... See more
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I walked in of the street to try to book a city break for my wife’s 50th. I was attended to by Jenni, who couldn’t have been more helpful and friendly. She sorted everything - flights and choice of ho... See more
Company replied
It is always a pleasant environment in the Bury branch. I get very stressed booking my one annual holiday and the lady was so patient with me, especially when the holiday I had chosen was no longer av... See more
Company replied
Wendy was very helpful in finding the holiday we wanted plus she also got us a good deal she was also very a Pleasant lady.
Company replied
Company details
- #20 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Central St, The Rock, BL9 0JN, Bury, United Kingdom
- 01614645568
4.9
Excellent
773 reviews
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Really good service
I walked in of the street to try to book a city break for my wife’s 50th. I was attended to by Jenni, who couldn’t have been more helpful and friendly. She sorted everything - flights and choice of hotel with humour and efficiency. I was delighted with the service and package I was presented with. I will definitely visit again.
4 August 2026
Reply from Hays Travel - Bury
Thank you so much for your wonderful review! We're delighted Jenni was able to help you find the perfect city break for your wife's 50th. We really appreciate your kind words and look forward to welcoming you back again soon.
Wendy was efficient and professional.
Wendy was efficient and professional.
Booked and paid for my holiday, all details correct, with no fuss.
4 August 2026
Reply from Hays Travel - Bury
Linda Moore,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was so smooth and efficient.
Kind Regards
Hays Travel Bury
Excellent communication as always
Excellent communication as always. Staff friendly and efficient.
28 July 2026
Reply from Hays Travel - Bury
Laurence Smith,
Thank you for your wonderful review! We are so pleased to hear that you consistently receive excellent communication and that our staff are friendly and efficient.
Kind Regards
Hays Travel Bury
Fantastic service
Fantastic service. Very very helpful to find exactly what we wanted. Highly recommend
2 August 2026
Reply from Hays Travel - Bury
Neil,
Thank you so much for your wonderful feedback! We are so pleased to hear that you received fantastic service and that we were very helpful in finding exactly what you wanted. We truly appreciate your high recommendation.
Kind Regards
Hays Travel Bury
We Always Book as we know we are…
We Always Book as we know we are getting a Good Price Service
2 August 2026
Reply from Hays Travel - Bury
Bharti,
Thank you for your kind review! We are so pleased to hear that you consistently find great value and service with us.
Kind Regards
Hays Travel Bury
The staff are very helpful and can…
The staff are very helpful and can answer most of the tings you ask them if they carnt they find out for you
2 August 2026
Reply from Hays Travel - Bury
Jean Hopper,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and went above and beyond to assist you.
Kind Regards
Hays Travel Bury
Wendy was very helpful in finding the…
Wendy was very helpful in finding the holiday we wanted plus she also got us a good deal she was also very a Pleasant lady.
2 August 2026
Reply from Hays Travel - Bury
PETER BOOTH,
Thank you for your wonderful feedback! We are so pleased to hear that you found the perfect holiday and received such pleasant and helpful service from wendy. We truly appreciate your kind words.
Kind Regards
Hays Travel Bury
Gaynor from the Bury Branch
Gaynor from the Bury, Rock Branch was unbelievably helpful. She looked tirelessly to get us a fantastic holiday within budget and to set dates. She ensured the reviews were accurate before going ahead and sorted everything for us effortlessly. She was very knowledgeable about resorts and really helpful.
30 July 2026
Reply from Hays Travel - Bury
Danielle Coffey,
Thank you for your wonderful review! We are so pleased to hear that you had such an excellent experience. We appreciate your kind words and are delighted that we could help you find a fantastic holiday.
Kind Regards
Hays Travel Bury
The lady who dealt with my request was…
The lady who dealt with my request was most helpful.
21 July 2026
Reply from Hays Travel - Bury
MR DAVE BENT,
Thank you for your kind review! We are so pleased to hear that you found our colleague to be most helpful.
Kind Regards
Hays Travel Bury
Gaynor was extremely helpful and…
Gaynor was extremely helpful and patient with us, she didn’t rush us into making decisions. We came away happy with the holiday we had booked. Thank you GAynor. 10 out of 10.
28 July 2026
Reply from Hays Travel - Bury
MARYLYN,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with Gaynor and you are happy with your holiday booking.
Kind Regards
Hays Travel Bury
She had lots of patience and helped…
She had lots of patience and helped find just what we wanted.
19 July 2026
Reply from Hays Travel - Bury
Judith Hardman,
Thank you for your feedback! We are so pleased to hear that our colleague was able to assist you in finding exactly what you were looking for with great patience.
Kind Regards
Hays Travel Bury
Absolutely amazing service and price
Absolutely amazing service and price. Wouldn’t hesitate to book another holiday. Thank you!
24 July 2026
Reply from Hays Travel - Bury
Kat,
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had such a positive experience with our service and pricing. We look forward to helping you book another fantastic holiday in the future!
Kind Regards
Hays Travel Bury
Helpful staff
Gayner was very helpful in finding out info about our proposed holiday location
22 July 2026
Reply from Hays Travel - Bury
hank you for your lovely review! We're so pleased to hear that Gaynor was able to help you with information about your holiday destination. We hope to help you book your perfect getaway soon! 🌴😊
Friendly and polite
13 July 2026
Reply from Hays Travel - Bury
Hi Peter
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be friendly & polite. We truly appreciate your kind words.
Kind Regards
Hays Travel Bury
Very helpful and informative
19 July 2026
Reply from Hays Travel - Bury
Carol Nolan,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be both helpful and informative. We truly appreciate your kind words.
Kind Regards
Hays Travel Bury
Always get a great service from all of…
Always get a great service from all of your staff at the bury branch nothing is ever to much trouble and they will always do their best to get me the best deal possible 👌
12 July 2026
Reply from Hays Travel - Bury
Stephen Lawton,
Thank you for your fantastic review! We are so pleased to hear that our team consistently provides such excellent service and goes above and beyond to find you the best deals.
Kind Regards
Hays Travel Bury
Reply from Hays Travel - Bury
Gary,
Thank you for your wonderful review! We are so pleased to hear that our team provided you with such lovely and helpful service.
Kind Regards
Hays Travel Bury
Very helpful, efficient and friendly
It is always a pleasant environment in the Bury branch. I get very stressed booking my one annual holiday and the lady was so patient with me, especially when the holiday I had chosen was no longer available! She made it so smooth and calm and processed it efficiently. As a lady of a certain age I like the fact they print off your documents so you have a paper copy and nearer the time will check me in. Cannot thank her enough. You also get a better rate for your currency if booked with them.
16 July 2026
Reply from Hays Travel - Bury
Gwenda,
Thank you for your wonderful review! We are so pleased to hear that your experience was smooth and calm, especially with the stress of booking. We appreciate your kind words.
Kind Regards
Hays Travel Bury
Olivia was really helpful and friendly
Olivia was really helpful and friendly, making the booking process smooth and fast.
16 July 2026
Reply from Hays Travel - Bury
Francesca Knowles,
Thank you so much for your wonderful feedback! We are delighted to hear that our team made your booking process smooth and fast. We truly appreciate your kind words.
Kind Regards
Hays Travel Bury
What a great experience booking a…
What a great experience booking a holiday with you especially with the specialist help of Wendy . She was brilliant! Excellent customer service . We left the store with big smiles on our faces and so excited about our forthcoming holiday.
15 July 2026
Reply from Hays Travel - Bury
C E Le-Luan,
Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear about your fantastic experience and that our team member provided such excellent customer service. We hope you have an amazing holiday!
Kind Regards
Hays Travel Bury
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