Gaynor from the Bury, Rock Branch was unbelievably helpful. She looked tirelessly to get us a fantastic holiday within budget and to set dates. She ensured the reviews were accurate before going ahead... See more
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It is always a pleasant environment in the Bury branch. I get very stressed booking my one annual holiday and the lady was so patient with me, especially when the holiday I had chosen was no longer av... See more
Company replied
Wendy was so helpful, informative and honest. Gave us good sound advice and helped us choose the right resort in Zante. We will certainly recommend others to visit Hays Travel in Bury. Thanks again to... See more
Company replied
Amy at the Bury shop was most helpful in finding us our perfect holiday, We’re undecided on a couple of holidays but Amy was very patient and kind. We came out of the shop wholly satisfied about... See more
Company replied
Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Central St, The Rock, BL9 0JN, Bury, United Kingdom
- 01614645568
4.9
Excellent
766 reviews
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Gaynor from the Bury Branch
Gaynor from the Bury, Rock Branch was unbelievably helpful. She looked tirelessly to get us a fantastic holiday within budget and to set dates. She ensured the reviews were accurate before going ahead and sorted everything for us effortlessly. She was very knowledgeable about resorts and really helpful.
30 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The lady who dealt with my request was…
The lady who dealt with my request was most helpful.
21 July 2026
Reply from Hays Travel - Bury
MR DAVE BENT,
Thank you for your kind review! We are so pleased to hear that you found our colleague to be most helpful.
Kind Regards
Hays Travel Bury
Gaynor was extremely helpful and…
Gaynor was extremely helpful and patient with us, she didn’t rush us into making decisions. We came away happy with the holiday we had booked. Thank you GAynor. 10 out of 10.
28 July 2026
Reply from Hays Travel - Bury
MARYLYN,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with Gaynor and you are happy with your holiday booking.
Kind Regards
Hays Travel Bury
She had lots of patience and helped…
She had lots of patience and helped find just what we wanted.
19 July 2026
Reply from Hays Travel - Bury
Judith Hardman,
Thank you for your feedback! We are so pleased to hear that our colleague was able to assist you in finding exactly what you were looking for with great patience.
Kind Regards
Hays Travel Bury
Absolutely amazing service and price
Absolutely amazing service and price. Wouldn’t hesitate to book another holiday. Thank you!
24 July 2026
Reply from Hays Travel - Bury
Kat,
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had such a positive experience with our service and pricing. We look forward to helping you book another fantastic holiday in the future!
Kind Regards
Hays Travel Bury
Helpful staff
Gayner was very helpful in finding out info about our proposed holiday location
22 July 2026
Reply from Hays Travel - Bury
hank you for your lovely review! We're so pleased to hear that Gaynor was able to help you with information about your holiday destination. We hope to help you book your perfect getaway soon! 🌴😊
Friendly and polite
13 July 2026
Reply from Hays Travel - Bury
Hi Peter
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be friendly & polite. We truly appreciate your kind words.
Kind Regards
Hays Travel Bury
Very helpful and informative
19 July 2026
Reply from Hays Travel - Bury
Carol Nolan,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be both helpful and informative. We truly appreciate your kind words.
Kind Regards
Hays Travel Bury
Always get a great service from all of…
Always get a great service from all of your staff at the bury branch nothing is ever to much trouble and they will always do their best to get me the best deal possible 👌
12 July 2026
Reply from Hays Travel - Bury
Stephen Lawton,
Thank you for your fantastic review! We are so pleased to hear that our team consistently provides such excellent service and goes above and beyond to find you the best deals.
Kind Regards
Hays Travel Bury
Reply from Hays Travel - Bury
Gary,
Thank you for your wonderful review! We are so pleased to hear that our team provided you with such lovely and helpful service.
Kind Regards
Hays Travel Bury
Very helpful, efficient and friendly
It is always a pleasant environment in the Bury branch. I get very stressed booking my one annual holiday and the lady was so patient with me, especially when the holiday I had chosen was no longer available! She made it so smooth and calm and processed it efficiently. As a lady of a certain age I like the fact they print off your documents so you have a paper copy and nearer the time will check me in. Cannot thank her enough. You also get a better rate for your currency if booked with them.
16 July 2026
Reply from Hays Travel - Bury
Gwenda,
Thank you for your wonderful review! We are so pleased to hear that your experience was smooth and calm, especially with the stress of booking. We appreciate your kind words.
Kind Regards
Hays Travel Bury
Olivia was really helpful and friendly
Olivia was really helpful and friendly, making the booking process smooth and fast.
16 July 2026
Reply from Hays Travel - Bury
Francesca Knowles,
Thank you so much for your wonderful feedback! We are delighted to hear that our team made your booking process smooth and fast. We truly appreciate your kind words.
Kind Regards
Hays Travel Bury
What a great experience booking a…
What a great experience booking a holiday with you especially with the specialist help of Wendy . She was brilliant! Excellent customer service . We left the store with big smiles on our faces and so excited about our forthcoming holiday.
15 July 2026
Reply from Hays Travel - Bury
C E Le-Luan,
Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear about your fantastic experience and that our team member provided such excellent customer service. We hope you have an amazing holiday!
Kind Regards
Hays Travel Bury
Wendy was so helpful
Wendy was so helpful, informative and honest. Gave us good sound advice and helped us choose the right resort in Zante. We will certainly recommend others to visit Hays Travel in Bury. Thanks again to Wendy for spending so much time with us.
14 July 2026
Reply from Hays Travel - Bury
Mrs Ree,
Thank you so much for your wonderful review! We are delighted to hear that you received such helpful and honest advice, and that we could assist you in choosing the perfect resort. We appreciate your kind recommendation.
Kind Regards
Hays Travel Bury
Excellent service from Gaynor
Excellent service from Gaynor. She was knowledgeable, friendly, unfailingly patient and super-efficient. I really appreciate the way Gaynor listened to my ‘wish list’ and came up with numerous tempting holidays fitting my criteria. My ultimate choice means we have an amazing holiday booked in September. Thank you Gaynor! 😀
11 July 2026
Reply from Hays Travel - Bury
Ms Campion,
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience. It's fantastic to know that you found the service knowledgeable, friendly, and efficient, and that we could help you find an amazing holiday. We hope you have a fantastic time in September!
Kind Regards
Hays Travel Hastings
Always very friendly and helpful at the…
Always very friendly and helpful at the Bury branch
12 July 2026
Reply from Hays Travel - Bury
Rex stinson,
Thank you for taking the time to leave this wonderful review! We are so pleased to hear that our team at the Bury branch is always friendly and helpful.
Kind Regards
Hays Travel Bury
Gaynor was really nice and polite
Gaynor was really nice and polite, and her professionalism obvious. She made the experience easy and alleviated any worries I might have had. First rate customer service. Thanks.
12 July 2026
Reply from Hays Travel - Bury
Mr Nance,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was easy and that our colleague alleviated any worries you had. We appreciate your kind words.
Kind Regards
Hays Travel Bury
very helpful staff and they do good job…
very helpful staff and they do good job thanks keepwell
9 July 2026
Reply from Hays Travel - Bury
Bill,
We're so happy to hear our staff provided helpful service. Thank you for your kind words!
Kind Regards
Hays Travel Bury
Reply from Hays Travel - Bury
John,
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and that nothing was too much trouble.
Kind Regards
Hays Travel Bury
Holiday
Very helpful and friendly staff,got the holiday we wanted very please and satisfied.
27 June 2026
Reply from Hays Travel - Bury
Eileen,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was able to help you find the perfect holiday and that you are pleased and satisfied with the experience.
Kind Regards
Hays Travel Bury
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