I feel confident when I book through Hays Travel in Bury. They provide good and honest advice and the staff are always smiling and welcoming. Gaynor was very patient as we were not quite sure which re... See more
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Your staff is first class they have assisted me every step of the way including booking excursions for me. I can only say they have gone above and beyond. The service,staff and booking process everyth... See more
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The lady who dealt with us ( WENDY ) was extremely helpful. She had patience with us as we went through numerous holidays . A very nice lady !!!
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Wendy was so helpful and full of suggestions and information about our choices of destination. She checked all of our holiday ideas and gave us options and we were impressed with her knowledge. She wa... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Central St, The Rock, BL9 0JN, Bury, United Kingdom
- 01614645568
4.9
Excellent
804 reviews
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Excellent friendly and polite service…
Excellent friendly and polite service from Wendy. Hays Travel Bury is always our first call. 😁👍
30 June 2026
Reply from Hays Travel - Bury
customer,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive excellent service from our team. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel
Very friendly and helpful 👌 and the…
Very friendly and helpful 👌 and the manager was fantastic 👏
25 June 2026
Reply from Hays Travel - Bury
David Gaskell,
Thank you for your wonderful comments! We are so pleased to hear that our team was friendly and helpful, and that you had such a fantastic experience with our manager.
Kind Regards
Hays Travel
Dennie was amazing!!
Dennie from the Bury ranch was amazing! I had just left another major travel agent shop feeling disappointed. Then I popped into Hayes and Dennie help me book our dream holiday!
9 June 2026
Reply from Hays Travel - Bury
hi jamilla, thankyou for your lovely comment, I will pass this onto dennie
Very welcomming informative ans very…
Very welcomming informative ans very friendly made the booking so easy
28 June 2026
Reply from Hays Travel - Bury
Hugh,
Thank you for your wonderful feedback! We are so pleased to hear that you found the booking process easy and that our team was welcoming, informative, and friendly.
Kind Regards
Hays Travel
Staff were very welcoming extremely…
Staff were very welcoming extremely helpful in helping us choose a destination for our honeymoon
17 June 2026
Reply from Hays Travel - Bury
Lynne Bennett,
We're so happy our team could help you choose your perfect honeymoon destination! Thank you for your kind words.
Kind Regards
Hays Travel
As usual Wendy was helpful and…
As usual Wendy was helpful and informative and as my brother and his wife have never cruised she went out of her be way to show them the outline of the ship as which decks to avoid Wendy is a great ssset to your company
26 June 2026
Reply from Hays Travel - Bury
Thank you for your wonderful review. We are delighted to hear that Wendy was so helpful and informative, especially in supporting your brother and his wife on their first cruise. We truly appreciate your kind words and we will pass on your message to Wendy :)
Excellent service
Excellent service
Knowledgeable staff
Overall extremely helpful
Well done
25 June 2026
Reply from Hays Travel - Bury
Miss SIAN Mansley,
We're so glad our team provided such excellent assistance. Thank you for your kind words!
Kind Regards
Hays Travel
Excellent
Got a price cheaper than last year, exactly the hotel, place, what I was looking for, I was in and out in less than an 1hour. The sales person Dennie was very helpful, pleasent, and professional, and I look forward to booking again next year
24 June 2026
Reply from Hays Travel - Bury
Mrs Marie Crone,
We are so pleased to hear you found exactly what you were looking for at a great price! We appreciate your kind words about our team member's helpfulness and professionalism. We look forward to assisting you again next year.
Kind Regards
Hays Travel
Reply from Hays Travel - Bury
Antonio,
We are so pleased you were happy with our service. Thank you for your kind words.
Kind Regards
Hays Travel
USA multi trip
Gaynor was so helpful. I changed my mind over a few things. She was friendly and professional and tweaked my trip accordingly. Thank you for the great price
20 June 2026
Reply from Hays Travel - Bury
thankyou for booking!
Very helpful
Very helpful
Received excellent customer service from the Bury store when looking to book a surprise trip for my partner's birthday.
Have used Hays travel for our last few holidays and the service is always fantastic
22 May 2026
Reply from Hays Travel - Bury
Thankyou for booking with us :)
Luke who sorted our holiday was very…
Luke who sorted our holiday was very friendly and helpful and found us what we were looking for
14 June 2026
Reply from Hays Travel - Bury
Thank you so much for your kind review! 😊 We're delighted to hear that Luke was friendly, helpful, and able to find the perfect holiday for you. I'll be sure to pass on your lovely feedback to him. We hope you have an amazing trip and look forward to helping you plan your next holiday in the future! ✈️☀️
There were a lot of mistakes made by a…
There were a lot of mistakes made by a young member of staff icluding the wrong seats infact the worst seats. Another member was great and tried to amend the mistakes but the seats couldn't be changed and as they are the toilet seats I specifically asked her not to book im quite unhappy.
8 June 2026
Reply from Hays Travel - Bury
Hello Dionne,
I have just tried to pop you a call regarding this to discuss further. I have spoken to EasyJet and if you do wish to change the seats this can be done. Please pop me a call when you are free to discuss further.
Many Thanks
Freya
booked with Keeley at Hays Travel Bury
My brother and I came and booked 3 holidays with Hays Travel Bury.
We sat down with Keeley and she was so helpful and very knowledgeable.
I would certainly recommend Keeley at Hays Travel Bury. It was like booking with a friend.
5 June 2026
Reply from Hays Travel - Bury
Thank you for your lovely review!
We're delighted to hear that Keeley was so helpful and knowledgeable when booking your three holidays. It's fantastic to know she made the experience feel like booking with a friend.
Thank you for your recommendation and for choosing the Bury team. We hope you have an amazing time on all your holidays!
Kind regards,
The Bury Team 😊
Amy at the Bury shop was most helpful…
Amy at the Bury shop was most helpful in finding us our perfect holiday,
We’re undecided on a couple of holidays but Amy was very patient and kind.
We came out of the shop wholly satisfied about our chosen holiday to Turkey. I think Amy originally works at the Rochdale branch and was only temporary, all in all two very satisfied customers.
We booked our Caribbean cruise at the Oldham branch and again Luke was very helpful. Patient and kind. I will certainly recommend Hays to my family and friends 👍😆
4 June 2026
Reply from Hays Travel - Bury
Thank you for your wonderful review. We're delighted to hear that Amy and Luke provided such helpful, patient, and friendly service throughout your holiday planning. We truly appreciate your recommendation and hope you have an amazing time in Turkey and on your Caribbean cruise. We look forward to helping you with your future travel plans.
Reply from Hays Travel - Bury
z1981 hussain,
We truly appreciate your kind words. We are so pleased we could assist you.
Kind Regards
Hays Travel
Reply from Hays Travel - Bury
Diane,
We're so glad we could assist you!
Kind Regards
Hays Travel
Listed to what we wanted and gave good…
Listed to what we wanted and gave good advice did not get rushed in any way
9 June 2026
Reply from Hays Travel - Bury
Mr Geoffrey Evans,
We're glad we could provide helpful advice without rushing you. Thank you for your kind words!
Kind Regards
Hays Travel
A very pleasant and competent young…
A very pleasant and competent young lady dealt with our booking
9 June 2026
Reply from Hays Travel - Bury
Mary Peart,
We're so glad our team provided you with excellent service. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Bury
Thank you so much for your kind review! 😊 We are delighted to hear you found gaynors knowledge helpful and that she was able to assist you.
Kind regards,
Bury team
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