I feel confident when I book through Hays Travel in Bury. They provide good and honest advice and the staff are always smiling and welcoming. Gaynor was very patient as we were not quite sure which re... See more
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Your staff is first class they have assisted me every step of the way including booking excursions for me. I can only say they have gone above and beyond. The service,staff and booking process everyth... See more
The lady who dealt with us ( WENDY ) was extremely helpful. She had patience with us as we went through numerous holidays . A very nice lady !!!
Company replied
Wendy was so helpful and full of suggestions and information about our choices of destination. She checked all of our holiday ideas and gave us options and we were impressed with her knowledge. She wa... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Central St, The Rock, BL9 0JN, Bury, United Kingdom
- 01614645568
4.9
Excellent
804 reviews
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Amy was fantastic and really helpful…
Amy was fantastic and really helpful nothing was too much trouble. Hays staff have always been top notch.
7 June 2026
Reply from Hays Travel - Bury
Thank you so much for your lovely review! 😊
We're delighted to hear that Amy was so helpful and made your experience a positive one. Providing excellent service is what we strive for, so it's wonderful to know that nothing was too much trouble.
Thank you for your continued support and kind words about the team – we really do appreciate it. We look forward to helping you plan your next adventure! ✈️🌍
Kind regards,
The Hays Travel Bury Team
The rep was very helpful
The rep was very helpful, polite and went through everything throughly to make it easier to book our holiday and helped us get insurance and pre booked our plane seats too
29 May 2026
Reply from Hays Travel - Bury
Katherine,
We're so glad to hear our representative provided such helpful and thorough assistance for your holiday booking! Thank you for your kind words.
Kind Regards
Hays Travel
The agent who served me listened and…
The agent who served me listened and understood what I was looking for, she took her time making sure she looked for everything that meet my needs. She gave me information about the hotels and area we were looking at, which helped me make a clear decision. I always find the staff there friendly and helpful in this office and in this case the agent went above and beyond to help me choose my next holiday. The best travel agency in my area, In my opinion.
2 June 2026
Reply from Hays Travel - Bury
Angry customer,
We are so pleased to hear about your positive experience and appreciate your kind words. It's wonderful that our team provided such attentive service, ensuring all your needs were met. Thank you for your feedback!
Kind Regards
Hays Travel
Reply from Hays Travel - Bury
Thank you for your lovely review. We are delighted to hear that you found our team efficient and helpful. Providing excellent customer service is always our priority, and it's wonderful to know we met your expectations. We appreciate your feedback and look forward to helping you again in the future.
The young girl who booked the holiday…
The young girl who booked the holiday for my friend and myself was lovely, very pleasant and helpful. She was very efficient and it was stress free.
28 May 2026
Reply from Hays Travel - Bury
SUE WATKINSON,
We're so glad to hear you had a pleasant and stress-free booking experience. Thank you for your kind words!
Kind Regards
Hays Travel
Great service as always
Great service as always. Friendly and helpful. Nothing is ever to much trouble.
23 May 2026
Reply from Hays Travel - Bury
Thank you so much for your lovely review! 😊
We really appreciate your continued support and kind words. It's wonderful to hear that you always receive friendly and helpful service from our team. We pride ourselves on going the extra mile for our customers, so it's great to know that this has made a positive difference to your experience.
We look forward to helping you plan your next adventure soon! ✈️🌍
Kind regards,
The Hays Travel Bury Team
Very helpful and informative
Very helpful and informative. Spent time with us to find something really wanted.
17 May 2026
Reply from Hays Travel - Bury
Thank you so much for your lovely review! 😊
We're delighted to hear that you found our service helpful and informative. We always aim to take the time to understand exactly what our customers are looking for and help them find the perfect holiday. ✈️☀️
Thank you for choosing us, and we look forward to helping you plan your next adventure! 🌍💙
The Hays Travel Bury Team 😊
Pleasant experience
The travel consultant was helpful,efficient and listened to our requests.She got us a holiday which met our requirements.
23 May 2026
Reply from Hays Travel - Bury
Gayle Allen,
We're so glad we could help you find the perfect holiday that met all your requirements. Thank you for your kind words!
Kind Regards
Hays Travel
I was very. I preset with the service helpfull and very quick will go back next year
I was very impressed and quick to book my holiday we will use them next year
21 May 2026
Reply from Hays Travel - Bury
Rosemary,
We're so glad you had a great experience and plan to book again!
Kind Regards
Hays Travel
We got what we wanted at a good price
We got what we wanted at a good price. Staff very friendly and helpful.
20 May 2026
Reply from Hays Travel - Bury
Mrs Kath Stott,
We are so pleased you found what you needed and our team was helpful.
Kind Regards
Hays Travel
Booked my holiday with Amy and Olivia…
Booked my holiday with Amy and Olivia at the rock Bury. I have to say they were both absolutely fantastic. Their patience, knowledge and helpfulness was outstanding. Nothing was too much trouble for them both. Very professional and I will definitely book with them again. They are both a credit to Hays travel.
18 May 2026
Unprompted review
Reply from Hays Travel - Bury
Hilary Cohen,
We are so pleased to hear you had such a wonderful experience booking your holiday with us! We truly appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel Bury
First time cruise booking
Having never booked a cruise before I wanted some expert advice, which is exactly what I got. Jenni was so helpful and knowledgeable, explaining all our options clearly and made the whole booking process so straightforward. This experience would definitely make me recommend Hayes and I will be visiting them again soon.
17 May 2026
Reply from Hays Travel - Bury
Thank you so much for your lovely review! We’re delighted to hear that Jenni was able to make your first cruise booking experience so easy and enjoyable. Your kind words and recommendation mean a lot to us, and we look forward to welcoming you back into store again soon. 🚢✨
Reply from Hays Travel - Bury
Thank you for your lovely review. We are delighted to hear you received great service and truly appreciate your feedback. We look forward to helping you again in the future.
Kind regards,
The Team
Staff very nice helpful
3 May 2026
Reply from Hays Travel - Bury
William Grundy,
We truly appreciate your kind words about our team. We are so glad to know you had a positive experience.
Kind Regards
Hays Travel Bury
Reply from Hays Travel - Bury
Mrs Thompson,
We appreciate your kind words. We are happy to hear our team was helpful and informative.
Kind Regards
Hays Travel Bury
Reply from Hays Travel - Bury
Thank you for your lovely review. We are so pleased to hear you found our staff friendly and professional and that you received great service. We look forward to helping you again soon!
Reply from Hays Travel - Bury
Thank you for your lovely review. We’re so pleased to hear you found our service fantastic, polite, friendly and helpful. We really appreciate your support and look forward to helping you again soon.
Gaynor is an excellent travel agent.
Gaynor is an excellent travel agent.
Her knowledge is excellent and she is very friendly and accommodating.
10 May 2026
Reply from Hays Travel - Bury
Thank you so much for your lovely review! We’re delighted to hear about your positive experience with Gaynor. Her knowledge, friendly approach, and dedication to helping our customers truly make her an asset to the team. We really appreciate your kind words !!
Very friendly and helpful
Very friendly and helpful. Have booked with Hays for the past couple of years .
9 May 2026
Reply from Hays Travel - Bury
Thank you so much for your lovely review! We really appreciate your continued support over the past few years.
It’s always a pleasure helping you with your holidays, and we’re so pleased to hear you found the team friendly and helpful. We look forward to booking many more trips with you in the future! ✈️😊
Holiday booking
We found the agent who dealt with our holiday request very helpful and knowledgeable sorted everything that we needed out with ease and quickly
7 May 2026
Reply from Hays Travel - Bury
Mr Anthony Gibbons,
Thank you for your wonderful 5-star review! We are so pleased we could assist you with your holiday plans.
Kind Regards
Hays Travel Bury
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