Gemma at the Caerphilly branch was excellent, very patient and professional with us as we were not sure where we wanted to go. We finally booked a holiday in Praia De Rocha in Portugal. Gemma is now... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As soon as we walked in the shop, we were maid welcome by Bailey, he booked our last holiday. We told him what we were looking for, and that was that, he took over, next thing he said everything is d... See more
We booked our holiday with Bailey in Hays Caerphilly. We found him to be very friendly, helpful and nothing was to much trouble. Even after we booked our holiday and phoned up with query, he was onl... See more
Had a great experience in Hayes when looking for information on a multi stop USA advertised trip. Bailey sorted the trip for us and answered all our questions. He checked on alternative hotels and a... See more
Company replied
Company details
- #22 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, United Kingdom
- 02922402573
4.9
Excellent
627 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Caerphilly
Thank you so much!
A very straightforward, friendly experience
A very straightforward, and friendly experience - as always. Ffion, our travel advisor was excellent.
10 June 2026
Reply from Hays Travel - Caerphilly
We are so glad you had a straightforward and friendly experience. Thank you for your kind words!
Kind Regards
Richelle
We've used Hays travel Caerphilly many…
We've used Hays travel Caerphilly many times. All staff are super friendly and helpful. It's always a great experience booking our holidays through them.
10 June 2026
Reply from Hays Travel - Caerphilly
We truly appreciate your kind words and continued loyalty. It's wonderful to know you consistently have a great experience booking with us!
Kind Regards
Hays Travel
Understood requirements
Understood requirements, enthusiastic and engaging with customer.
9 June 2026
Reply from Hays Travel - Caerphilly
We are so pleased we met your needs. Thank you for your kind words!
Kind Regards
Hays Travel Caerphilly
Very helpful and pleasant staff who…
Very helpful and pleasant staff who took the time to find us a cruise that suited our requirements
5 June 2026
Reply from Hays Travel - Caerphilly
We're so pleased our team found the perfect cruise for you. Thank you :)
Kind Regards
Hays Travel Caerphilly
So helpful as always can’t fault the…
So helpful as always can’t fault the staff they are perfect
31 May 2026
Reply from Hays Travel - Caerphilly
We are so pleased to hear this! Thank you for your wonderful feedback.
Kind Regards
Hays Travel Caerphilly
Fantastic and knowledgeable staff
We dealt with Roseanne at your Caerphilly branch who was brilliant nothing was too much trouble and is an asset to your company.
5 June 2026
Reply from Hays Travel - Caerphilly
We are so pleased our team member provided such excellent service. We appreciate your kind words!
Kind Regards
Hays Travel Caerphilly
It was refreshing to find a holiday…
It was refreshing to find a holiday that ticked all the right boxes
2 June 2026
Reply from Hays Travel - Caerphilly
We are so pleased we found the perfect holiday for you!
Kind Regards
Hays Travel Caerphilly
Staff were very friendly and helpful
Staff were very friendly and helpful. Went above and beyond to make sure I understood package
29 May 2026
Reply from Hays Travel - Caerphilly
We're so pleased our team provided such friendly and helpful service. Thank you so much!
Kind Regards
Hays Travel Caerphilly
So helpful and friendly
So helpful and friendly. Answered all our questions. Made booking a cruise so easy.
23 May 2026
Reply from Hays Travel - Caerphilly
We are so glad we could make your cruise booking easy and answer your questions :)
Kind Regards
Hays Travel Richelle
Reply from Hays Travel - Caerphilly
Hi Lisa,
We're glad to hear you found us helpful. Thank you for your kind words!
Kind Regards
Richelle
Brilliant good costume service bailey…
Brilliant good costume service bailey is a true darling.
20 May 2026
Reply from Hays Travel - Caerphilly
Thank you very much for your kind review miguelina always a pleasure 😊
Really friendly helpful staff
Really friendly helpful staff.
Would recommend Hays Caerphilly to everyone.
16 May 2026
Reply from Hays Travel - Caerphilly
Thank you very much for your lovely review 😊
It was super quick and easy to book…
It was super quick and easy to book with them and super nice people
17 May 2026
Reply from Hays Travel - Caerphilly
Lauren Robinson,
We're so glad your booking was quick and easy. Thank you for your kind words!
Kind Regards
Hays Travel Caerphilly
Welcoming, friendly staff.
Very pleasant travel advisor. Glad there exists a local shop. We were able to book an appropriate holiday cruise with Fred Olsen.
9 May 2026
Reply from Hays Travel - Caerphilly
I'm so pleased to hear, thank you for your kind words :)
Kind Regards
Richelle
Fantastic deals
Went in to inquire , walked out with a purchase . The service was second to non, Bailey at the Caerphilly branch was professional and super helpful. I usually book all my own holidays. I’ll be booking with Bailey in future. Fantastic
17 May 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review it was a pleasure to help you and your parents find the perfect holiday 😊
Agent was very patient and helpful.
4 May 2026
Reply from Hays Travel - Caerphilly
David,
We appreciate you sharing; we are so happy to hear our agent Rosanne was patient and helpful during your experience with us.
Kind Regards
Hays Travel Caerphilly
Booking process
When we inadvertently booked the wrong days, the manager was extremely helpful and sorted it all out for us
3 May 2026
Reply from Hays Travel - Caerphilly
Thank you for your kind feedback on your experience with us it is greatly appreciated 😊
Hays travel Caerphilly
Absolutely awesome Bailey is amazing…
Absolutely awesome Bailey is amazing knows everything very welcoming very busy there
10 May 2026
Reply from Hays Travel - Caerphilly
Mr Richard Phillips,
We appreciate you taking the time to share your experience with us. We're so glad to hear that you found our team member amazing! Thank you for trusting us with your booking 😊
Kind Regards
Hays Travel Caerphilly
Initially I was advised by Gemma
Initially I was advised by Gemma, who was excellent as usual. Went back to book and Bailey dealt with me. He too was excellent. The service could not be better.
5 May 2026
Reply from Hays Travel - Caerphilly
George Venables,
Always a pleasure, We're happy to hear that you had such a positive experience. It's great to know that you found our service excellent, and we appreciate your kind words.
Kind Regards
Hays Travel Caerphilly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.