We have used Hays on many occasions & have always found them to be helpful, friendly & able to offer suitable suggestions for resorts, hotels etc. We will continue to use them for future holiday book... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We have used Hays on many occasions & have always found them to be helpful, friendly & able to offer suitable suggestions for resorts, hotels etc. We will continue to use them for future holiday book... See more
Company replied
first time in many years that I've used a travel agent to book a holiday - very impressed and much more relaxing than trying to manage all the flights and hotel by myself at home. As I would do, the... See more
Company replied
Sammy help me overtime I goto shop book holiday I ask can look for some holidays for my me daughter 2 grandkids help all time amazing girl very help look until I see some thing just best Hays Tr... See more
Company replied
Our initial holiday enquiry (a cruise) turned out not to be what we wanted. However Nadia managed to get us a holiday for next year which suited our requirements. As is the norm when dealing with any... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 9 Cameron Toll Shopping Centre, EH16 5PB, Cameron Toll, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great once again Nadia at Cameron Toll Branch looked after us once again x

Reply from Hays Travel - Cameron Toll
Sammy help me overtime I goto shop book holiday I ask can look for some holidays for my me daughter 2 grandkids help all time amazing girl very help look until I see some thing just best Hays Travel experience alway

Reply from Hays Travel - Cameron Toll
Staff were very professional and easy to get on with. They booked my holiday with ease

Reply from Hays Travel - Cameron Toll
As usual prompt and efficient service. A few days away in 3weeks. A new place for me, Krakow. Good deal for a wee break.

Reply from Hays Travel - Cameron Toll
We have used Hays on many occasions & have always found them to be helpful, friendly & able to offer suitable suggestions for resorts, hotels etc. We will continue to use them for future holiday bookings.

Reply from Hays Travel - Cameron Toll
The knowledge of Joni the lady that helped us, she was able to find us the holiday we were looking for.

Reply from Hays Travel - Cameron Toll
first time in many years that I've used a travel agent to book a holiday - very impressed and much more relaxing than trying to manage all the flights and hotel by myself at home. As I would do, the hotels reviews were checked, cost of add-ons like breakfast was calculated and so worked well for me.

Reply from Hays Travel - Cameron Toll
Excellent Company value for money would recommed to family and friends.
The Staff at Cameron toll are there for your experience of a great holiday defiantly 10,10

Reply from Hays Travel - Cameron Toll
Excellent customer service from Sami who’s expertise helped with booking our getaway

Reply from Hays Travel - Cameron Toll
The staff were amazing with great advice and keeping to a cost budget.

Reply from Hays Travel - Cameron Toll
I didn't get the lady's name but she took alot of time to help me book a good holiday. She was very knowledgeable about the resorts which would be suitable for me and I didn't feel rushed and gave excellent service, that's why I always book with hays.

Reply from Hays Travel - Cameron Toll
Excellent and seamless all round booking experience. The staff went above and beyond to help us with ravel arrangements and to find hotel accommodation in a central location. They were sympathetic to our needs, patient and understanding. Highly recommended.
Staff went above and beyond to ensure we found the ideal accommodation

Reply from Hays Travel - Cameron Toll
Paul was great as usual. Very professional and got the job done to our satisfaction

Reply from Hays Travel - Cameron Toll

Reply from Hays Travel - Cameron Toll

Reply from Hays Travel - Cameron Toll
The assistant taking her time with us and doing her job efficiently.

Reply from Hays Travel - Cameron Toll
From start to finish, Joni (Cameron Toll, Edinburgh Branch) was fantastic. Warm, friendly, knowledgeable. Sorted everything we needed without a hitch. Can't recommend Joni enough.

Reply from Hays Travel - Cameron Toll
We booked a cruise through Hays Cameron Toll and were very happy with our experience. We haven't used a travel agent for years but felt it was very useful and helpful to do so. Joni was very professional, friendly and helpful. Would definitely recommend Hays and we will definitely book a holiday again with them in the future.

Reply from Hays Travel - Cameron Toll
The lovely staff could not be more helpful, always a pleasure to go in and have a chat while making a booking

Reply from Hays Travel - Cameron Toll
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.